In the corporate backstage, the taste of revenge: Misbehaviour and humor as form of resistance and subversion

Detalhes bibliográficos
Autor(a) principal: Medeiros,Cintia Rodrigues de Oliveira
Data de Publicação: 2016
Outros Autores: Alcapadipani,Rafael
Tipo de documento: Artigo
Idioma: eng
Título da fonte: Revista de Administração (São Paulo)
Texto Completo: http://old.scielo.br/scielo.php?script=sci_arttext&pid=S0080-21072016000200123
Resumo: ABSTRACT Recently, several cases of employees of corporations that have adopted an improper attitude toward clients were released, indicating that these events are common, not rare. In this article, we interviewed officials and former employees of fast-food and call centers in order to meet their narratives about the corporate scenes, focusing on the literature on misbehaviour and humor as a form of resistance in organizations. Our analysis points to two main narratives: revenge is a dish best served cold; and the customer is not king.
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spelling In the corporate backstage, the taste of revenge: Misbehaviour and humor as form of resistance and subversionmisbehaviourhumourresistanceABSTRACT Recently, several cases of employees of corporations that have adopted an improper attitude toward clients were released, indicating that these events are common, not rare. In this article, we interviewed officials and former employees of fast-food and call centers in order to meet their narratives about the corporate scenes, focusing on the literature on misbehaviour and humor as a form of resistance in organizations. Our analysis points to two main narratives: revenge is a dish best served cold; and the customer is not king.Departamento de Administração da Faculdade de Economia, Administração e Contabilidade da Universidade de São Paulo2016-06-01info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersiontext/htmlhttp://old.scielo.br/scielo.php?script=sci_arttext&pid=S0080-21072016000200123Revista de Administração (São Paulo) v.51 n.2 2016reponame:Revista de Administração (São Paulo)instname:Universidade de São Paulo (USP)instacron:USP10.5700/rausp1229info:eu-repo/semantics/openAccessMedeiros,Cintia Rodrigues de OliveiraAlcapadipani,Rafaeleng2016-06-21T00:00:00Zoai:scielo:S0080-21072016000200123Revistahttp://rausp.usp.br/PUBhttps://old.scielo.br/oai/scielo-oai.phprausp@usp.br||reinhard@usp.br1984-61420080-2107opendoar:2016-06-21T00:00Revista de Administração (São Paulo) - Universidade de São Paulo (USP)false
dc.title.none.fl_str_mv In the corporate backstage, the taste of revenge: Misbehaviour and humor as form of resistance and subversion
title In the corporate backstage, the taste of revenge: Misbehaviour and humor as form of resistance and subversion
spellingShingle In the corporate backstage, the taste of revenge: Misbehaviour and humor as form of resistance and subversion
Medeiros,Cintia Rodrigues de Oliveira
misbehaviour
humour
resistance
title_short In the corporate backstage, the taste of revenge: Misbehaviour and humor as form of resistance and subversion
title_full In the corporate backstage, the taste of revenge: Misbehaviour and humor as form of resistance and subversion
title_fullStr In the corporate backstage, the taste of revenge: Misbehaviour and humor as form of resistance and subversion
title_full_unstemmed In the corporate backstage, the taste of revenge: Misbehaviour and humor as form of resistance and subversion
title_sort In the corporate backstage, the taste of revenge: Misbehaviour and humor as form of resistance and subversion
author Medeiros,Cintia Rodrigues de Oliveira
author_facet Medeiros,Cintia Rodrigues de Oliveira
Alcapadipani,Rafael
author_role author
author2 Alcapadipani,Rafael
author2_role author
dc.contributor.author.fl_str_mv Medeiros,Cintia Rodrigues de Oliveira
Alcapadipani,Rafael
dc.subject.por.fl_str_mv misbehaviour
humour
resistance
topic misbehaviour
humour
resistance
description ABSTRACT Recently, several cases of employees of corporations that have adopted an improper attitude toward clients were released, indicating that these events are common, not rare. In this article, we interviewed officials and former employees of fast-food and call centers in order to meet their narratives about the corporate scenes, focusing on the literature on misbehaviour and humor as a form of resistance in organizations. Our analysis points to two main narratives: revenge is a dish best served cold; and the customer is not king.
publishDate 2016
dc.date.none.fl_str_mv 2016-06-01
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv http://old.scielo.br/scielo.php?script=sci_arttext&pid=S0080-21072016000200123
url http://old.scielo.br/scielo.php?script=sci_arttext&pid=S0080-21072016000200123
dc.language.iso.fl_str_mv eng
language eng
dc.relation.none.fl_str_mv 10.5700/rausp1229
dc.rights.driver.fl_str_mv info:eu-repo/semantics/openAccess
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv text/html
dc.publisher.none.fl_str_mv Departamento de Administração da Faculdade de Economia, Administração e Contabilidade da Universidade de São Paulo
publisher.none.fl_str_mv Departamento de Administração da Faculdade de Economia, Administração e Contabilidade da Universidade de São Paulo
dc.source.none.fl_str_mv Revista de Administração (São Paulo) v.51 n.2 2016
reponame:Revista de Administração (São Paulo)
instname:Universidade de São Paulo (USP)
instacron:USP
instname_str Universidade de São Paulo (USP)
instacron_str USP
institution USP
reponame_str Revista de Administração (São Paulo)
collection Revista de Administração (São Paulo)
repository.name.fl_str_mv Revista de Administração (São Paulo) - Universidade de São Paulo (USP)
repository.mail.fl_str_mv rausp@usp.br||reinhard@usp.br
_version_ 1748936717206814720

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