Adoção de tecnologia de informação e seu impacto no desempenho organizacional: um estudo realizado com micro e pequenas empresas

• Autor(a) principal: Lunardi, Guilherme Lerch
• Data de Publicação: 2010
• Outros Autores: Dolci, Pietro Cunha, Maçada, Antônio Carlos Gastaud
• Tipo de documento: Artigo
• Idioma: por
• Título da fonte: Revista de Administração (São Paulo)
• Texto Completo: https://www.revistas.usp.br/rausp/article/view/44489
• topic: tecnología de la información; micro y pequeñas empresas; adopción; desempeño; tecnologia de informação; micro e pequenas empresas; adoção; desempenho; information technology; small and medium enterprises; adoption; performance

Studies evaluating the impact of information technology (IT) on organizational performance have received a lot of attention in the last few years. However, almost all have only studied large companies. As IT acquisition has become cheaper, its popularization has grown faster, enabling small and medium-sized enterprise (SME) to adopt IT in their business. In this study, we examined 123 SMEs with a view to analyzing the relationship between IT adoption and its impact on perceived organizational performance. We found that both external pressures and organizational readiness are the main enablers of IT adoption in the small companies investigated. Internal needs are the most influential adoption factor, determining perceived organizational performance. We also found that companies that have planned their IT investments consistently had better perceived performance than the others - especially with regard to cost reduction benefits. Overall, we expect this study to help managers to plan their IT investments more efficiently.