E-mail usage practices in an organizational context: a study with Portuguese workers

Detalhes bibliográficos
Autor(a) principal: Quaresma, Rui Filipe Cerqueira
Data de Publicação: 2013
Outros Autores: Silva, Sílvia Paula Rosa da, Marreiros, Cristina Galamba
Tipo de documento: Artigo
Idioma: eng
Título da fonte: Journal of Information Systems and Technology Management (Online)
Texto Completo: https://www.revistas.usp.br/jistem/article/view/58634
Resumo: Nowadays, e-mail is one of the most used information and communication technologies by organizations; it can streamline processes and transactions, facilitate information exchange, increase the quality, speed and productivity of the employees and strengthen relationships with stakeholders. This paper empirically examines the use of e-mail in an organizational context, using a sample of the Portuguese population with an active e-mail account assigned by the employer. The results show that most users have what is considered appropriate behavior; however, some situations that may indicate problems for organizations were also identified.
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spelling E-mail usage practices in an organizational context: a study with Portuguese workers E-MailUsersBehaviors Nowadays, e-mail is one of the most used information and communication technologies by organizations; it can streamline processes and transactions, facilitate information exchange, increase the quality, speed and productivity of the employees and strengthen relationships with stakeholders. This paper empirically examines the use of e-mail in an organizational context, using a sample of the Portuguese population with an active e-mail account assigned by the employer. The results show that most users have what is considered appropriate behavior; however, some situations that may indicate problems for organizations were also identified. TECSI - FEA - Universidade de São Paulo. Faculdade de Economia, Administração, Contabilidade e Atuária2013-04-01info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionapplication/pdfhttps://www.revistas.usp.br/jistem/article/view/5863410.4301/S1807-17752013000100002Journal of Information Systems and Technology Management; v. 10 n. 1 (2013); 5-20Journal of Information Systems and Technology Management; Vol. 10 No. 1 (2013); 5-20Journal of Information Systems and Technology Management; Vol. 10 Núm. 1 (2013); 5-201807-1775reponame:Journal of Information Systems and Technology Management (Online)instname:Universidade de São Paulo (USP)instacron:USPenghttps://www.revistas.usp.br/jistem/article/view/58634/61709Copyright (c) 2018 JISTEM - Journal of Information Systems and Technology Management (Online)info:eu-repo/semantics/openAccessQuaresma, Rui Filipe CerqueiraSilva, Sílvia Paula Rosa daMarreiros, Cristina Galamba2014-05-18T13:35:44Zoai:revistas.usp.br:article/58634Revistahttp://www.scielo.br/scielo.php?script=sci_serial&pid=1807-1775&lng=pt&nrm=isoPUBhttps://old.scielo.br/oai/scielo-oai.php||jistem@usp.br1807-17751807-1775opendoar:2014-05-18T13:35:44Journal of Information Systems and Technology Management (Online) - Universidade de São Paulo (USP)false
dc.title.none.fl_str_mv E-mail usage practices in an organizational context: a study with Portuguese workers
title E-mail usage practices in an organizational context: a study with Portuguese workers
spellingShingle E-mail usage practices in an organizational context: a study with Portuguese workers
Quaresma, Rui Filipe Cerqueira
E-Mail
Users
Behaviors
title_short E-mail usage practices in an organizational context: a study with Portuguese workers
title_full E-mail usage practices in an organizational context: a study with Portuguese workers
title_fullStr E-mail usage practices in an organizational context: a study with Portuguese workers
title_full_unstemmed E-mail usage practices in an organizational context: a study with Portuguese workers
title_sort E-mail usage practices in an organizational context: a study with Portuguese workers
author Quaresma, Rui Filipe Cerqueira
author_facet Quaresma, Rui Filipe Cerqueira
Silva, Sílvia Paula Rosa da
Marreiros, Cristina Galamba
author_role author
author2 Silva, Sílvia Paula Rosa da
Marreiros, Cristina Galamba
author2_role author
author
dc.contributor.author.fl_str_mv Quaresma, Rui Filipe Cerqueira
Silva, Sílvia Paula Rosa da
Marreiros, Cristina Galamba
dc.subject.por.fl_str_mv E-Mail
Users
Behaviors
topic E-Mail
Users
Behaviors
description Nowadays, e-mail is one of the most used information and communication technologies by organizations; it can streamline processes and transactions, facilitate information exchange, increase the quality, speed and productivity of the employees and strengthen relationships with stakeholders. This paper empirically examines the use of e-mail in an organizational context, using a sample of the Portuguese population with an active e-mail account assigned by the employer. The results show that most users have what is considered appropriate behavior; however, some situations that may indicate problems for organizations were also identified.
publishDate 2013
dc.date.none.fl_str_mv 2013-04-01
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv https://www.revistas.usp.br/jistem/article/view/58634
10.4301/S1807-17752013000100002
url https://www.revistas.usp.br/jistem/article/view/58634
identifier_str_mv 10.4301/S1807-17752013000100002
dc.language.iso.fl_str_mv eng
language eng
dc.relation.none.fl_str_mv https://www.revistas.usp.br/jistem/article/view/58634/61709
dc.rights.driver.fl_str_mv Copyright (c) 2018 JISTEM - Journal of Information Systems and Technology Management (Online)
info:eu-repo/semantics/openAccess
rights_invalid_str_mv Copyright (c) 2018 JISTEM - Journal of Information Systems and Technology Management (Online)
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.publisher.none.fl_str_mv TECSI - FEA - Universidade de São Paulo. Faculdade de Economia, Administração, Contabilidade e Atuária
publisher.none.fl_str_mv TECSI - FEA - Universidade de São Paulo. Faculdade de Economia, Administração, Contabilidade e Atuária
dc.source.none.fl_str_mv Journal of Information Systems and Technology Management; v. 10 n. 1 (2013); 5-20
Journal of Information Systems and Technology Management; Vol. 10 No. 1 (2013); 5-20
Journal of Information Systems and Technology Management; Vol. 10 Núm. 1 (2013); 5-20
1807-1775
reponame:Journal of Information Systems and Technology Management (Online)
instname:Universidade de São Paulo (USP)
instacron:USP
instname_str Universidade de São Paulo (USP)
instacron_str USP
institution USP
reponame_str Journal of Information Systems and Technology Management (Online)
collection Journal of Information Systems and Technology Management (Online)
repository.name.fl_str_mv Journal of Information Systems and Technology Management (Online) - Universidade de São Paulo (USP)
repository.mail.fl_str_mv ||jistem@usp.br
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