Proposal for a measurement model for software tests with a focus on the management of outsourced services

• Autor(a) principal: Calazans, Angélica Toffano Seidel
• Data de Publicação: 2012
• Outros Autores: Kosloski, Ricardo Ajax Dias, Ribeiro Junior, Luiz Carlos Miyadaira
• Tipo de documento: Artigo
• Idioma: eng
• Título da fonte: Journal of Information Systems and Technology Management (Online)
• Texto Completo: https://www.revistas.usp.br/jistem/article/view/45598
• topic: Test process; hiring management; outsourcing; metrics; and measurements

The need for outsourcing IT services has shown a significant growth over the past few years. This article presents a proposal for a measurement model for Software Tests with a focus on the management of these outsourced services by governmental organizations. The following specific goals were defined: to identify and analyze the test process; to identify and analyze the existing standards that govern the hiring of IT services and to propose a Measurement Model for outsourced services of this type. As to the analysis of the data collected (documentary research and semi-structured interviews), content analysis was adopted, and in order to prepare the metrics, the GQM - Goal, Questions, Metrics - approach was used. The result was confirmed by semi-structured interviews. Here is what the research identifies as possible: to establish objective and measurable criteria for a measurement size as the input to evaluate the efforts and deadlines involved; to follow up the test sub-processes and to evaluate the service quality. Therefore, the management of this type of service hiring can be done more efficiently.