Evaluation of patient's satisfaction in a public-private health facility in Northeastern Brazil and the judicialization of healthcare

Detalhes bibliográficos
Autor(a) principal: Silva Junior, Geraldo Bezerra da
Data de Publicação: 2016
Outros Autores: Dias, Eduardo Rocha
Tipo de documento: Artigo
Idioma: por
Título da fonte: Revista de Direito Sanitário (Online)
Texto Completo: https://www.revistas.usp.br/rdisan/article/view/122303
Resumo: This article aims to analyze the degree of satisfaction of users of a public-private healthcare service in the Northeast of Brazil, as well as their level of knowledge about their rights and about the judicial procedure used to guarantee these rights. The analysis was based on the responses to a questionnaire applied to 67 patients who are users of a healthcare assistance center that is part of the Brazilian National Public Health System, at Universidade de Fortaleza. The users showed satisfaction with the services offered, seeing them as good or excellent. The main problem highlighted was the difficulty of access to medications provided by the public health system and the lack of knowledge on health-related rights. There was a low demand for justice related to health issues; this can be explained by both the low level of knowledge on the rights related to this field and the low educational level of most respondents. The improvement of the degree of satisfaction can help reduce the judicialization, even though more knowledgeable users might become more demanding and appeal more to justice.Alternative solutions for resolving disputes, such as mediation and restorative justice, canhelp reduce the appeal to justice.
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spelling Evaluation of patient's satisfaction in a public-private health facility in Northeastern Brazil and the judicialization of healthcareAVALIAÇÃO DA SATISFAÇÃO DOS USUÁRIOS DE UM SERVIÇO DE SAÚDE PÚBLICO-PRIVADO NO NORDESTE DO BRASIL E A JUDICIALIZAÇÃO DA SAÚDEDireito à SaúdeJudicialização da SaúdeSatisfação dos Usuários de Saúde.JudicializationHealth Services Users' SatisfactionRight to Health.This article aims to analyze the degree of satisfaction of users of a public-private healthcare service in the Northeast of Brazil, as well as their level of knowledge about their rights and about the judicial procedure used to guarantee these rights. The analysis was based on the responses to a questionnaire applied to 67 patients who are users of a healthcare assistance center that is part of the Brazilian National Public Health System, at Universidade de Fortaleza. The users showed satisfaction with the services offered, seeing them as good or excellent. The main problem highlighted was the difficulty of access to medications provided by the public health system and the lack of knowledge on health-related rights. There was a low demand for justice related to health issues; this can be explained by both the low level of knowledge on the rights related to this field and the low educational level of most respondents. The improvement of the degree of satisfaction can help reduce the judicialization, even though more knowledgeable users might become more demanding and appeal more to justice.Alternative solutions for resolving disputes, such as mediation and restorative justice, canhelp reduce the appeal to justice.Este artigo tem por escopo analisar o grau de satisfação dos usuários de um serviço público-privado de saúde do Nordeste do Brasil, bem como o nível de conhecimento sobre seus direitos e a procura pelo Judiciário para garanti-los. Foram avaliadas as respostas dadas a um questionário aplicado junto a 67 pacientes atendidos pelo Núcleo de Assistência Médica Integrada, da Universidade de Fortaleza, conveniado ao Sistema Único de Saúde (SUS). Os pacientes entrevistados mostraram satisfação com os serviços oferecidos, considerando-os como bons ou excelentes. O principal problema evidenciado foi a dificuldade de acesso a medicações fornecidas pelo SUS e a falta de conhecimento dos direitos relacionados à saúde. Observou-se uma baixa procura pela Justiça para questões ligadas à saúde, o que pode se explicar, por um lado, pelo reduzido grau de conhecimento dos direitos relacionados a tal campo e pela baixa escolaridade da maior parte dos entrevistados. A melhora do grau de satisfação pode contribuir para reduzir a judicialização, muito embora usuários mais bem informados possam se mostrar mais exigentes e recorrer mais à Justiça. Soluções alternativas de resolução de conflitos, como a mediação e a justiça restaurativa, podem contribuir para diminuir a busca pelo Judiciário. Universidade de São Paulo. Núcleo de Pesquisa em Direito Sanitário. Centro de Estudos e Pesquisas de Direito Sanitário2016-10-25info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionAvaliado pelos paresPeer-reviewed articleapplication/pdfhttps://www.revistas.usp.br/rdisan/article/view/12230310.11606/issn.2316-9044.v17i2p13-29Revista de Direito Sanitário; v. 17 n. 2 (2016); 13-29Journal of Health Law; Vol. 17 No. 2 (2016); 13-29Revista de Direito Sanitário; Vol. 17 Núm. 2 (2016); 13-292316-9044reponame:Revista de Direito Sanitário (Online)instname:Universidade de São Paulo (USP)instacron:USPporhttps://www.revistas.usp.br/rdisan/article/view/122303/119041Copyright (c) 2016 Revista de Direito Sanitárioinfo:eu-repo/semantics/openAccessSilva Junior, Geraldo Bezerra daDias, Eduardo Rocha2020-09-29T15:58:38Zoai:revistas.usp.br:article/122303Revistahttps://www.revistas.usp.br/rdisanPUBhttp://www.revistas.usp.br/rdisan/oaisdallari@usp.br||revdisan@usp.br2316-90441516-4179opendoar:2020-09-29T15:58:38Revista de Direito Sanitário (Online) - Universidade de São Paulo (USP)false
dc.title.none.fl_str_mv Evaluation of patient's satisfaction in a public-private health facility in Northeastern Brazil and the judicialization of healthcare
AVALIAÇÃO DA SATISFAÇÃO DOS USUÁRIOS DE UM SERVIÇO DE SAÚDE PÚBLICO-PRIVADO NO NORDESTE DO BRASIL E A JUDICIALIZAÇÃO DA SAÚDE
title Evaluation of patient's satisfaction in a public-private health facility in Northeastern Brazil and the judicialization of healthcare
spellingShingle Evaluation of patient's satisfaction in a public-private health facility in Northeastern Brazil and the judicialization of healthcare
Silva Junior, Geraldo Bezerra da
Direito à Saúde
Judicialização da Saúde
Satisfação dos Usuários de Saúde.
Judicialization
Health Services Users' Satisfaction
Right to Health.
title_short Evaluation of patient's satisfaction in a public-private health facility in Northeastern Brazil and the judicialization of healthcare
title_full Evaluation of patient's satisfaction in a public-private health facility in Northeastern Brazil and the judicialization of healthcare
title_fullStr Evaluation of patient's satisfaction in a public-private health facility in Northeastern Brazil and the judicialization of healthcare
title_full_unstemmed Evaluation of patient's satisfaction in a public-private health facility in Northeastern Brazil and the judicialization of healthcare
title_sort Evaluation of patient's satisfaction in a public-private health facility in Northeastern Brazil and the judicialization of healthcare
author Silva Junior, Geraldo Bezerra da
author_facet Silva Junior, Geraldo Bezerra da
Dias, Eduardo Rocha
author_role author
author2 Dias, Eduardo Rocha
author2_role author
dc.contributor.author.fl_str_mv Silva Junior, Geraldo Bezerra da
Dias, Eduardo Rocha
dc.subject.por.fl_str_mv Direito à Saúde
Judicialização da Saúde
Satisfação dos Usuários de Saúde.
Judicialization
Health Services Users' Satisfaction
Right to Health.
topic Direito à Saúde
Judicialização da Saúde
Satisfação dos Usuários de Saúde.
Judicialization
Health Services Users' Satisfaction
Right to Health.
description This article aims to analyze the degree of satisfaction of users of a public-private healthcare service in the Northeast of Brazil, as well as their level of knowledge about their rights and about the judicial procedure used to guarantee these rights. The analysis was based on the responses to a questionnaire applied to 67 patients who are users of a healthcare assistance center that is part of the Brazilian National Public Health System, at Universidade de Fortaleza. The users showed satisfaction with the services offered, seeing them as good or excellent. The main problem highlighted was the difficulty of access to medications provided by the public health system and the lack of knowledge on health-related rights. There was a low demand for justice related to health issues; this can be explained by both the low level of knowledge on the rights related to this field and the low educational level of most respondents. The improvement of the degree of satisfaction can help reduce the judicialization, even though more knowledgeable users might become more demanding and appeal more to justice.Alternative solutions for resolving disputes, such as mediation and restorative justice, canhelp reduce the appeal to justice.
publishDate 2016
dc.date.none.fl_str_mv 2016-10-25
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
Avaliado pelos pares
Peer-reviewed article
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv https://www.revistas.usp.br/rdisan/article/view/122303
10.11606/issn.2316-9044.v17i2p13-29
url https://www.revistas.usp.br/rdisan/article/view/122303
identifier_str_mv 10.11606/issn.2316-9044.v17i2p13-29
dc.language.iso.fl_str_mv por
language por
dc.relation.none.fl_str_mv https://www.revistas.usp.br/rdisan/article/view/122303/119041
dc.rights.driver.fl_str_mv Copyright (c) 2016 Revista de Direito Sanitário
info:eu-repo/semantics/openAccess
rights_invalid_str_mv Copyright (c) 2016 Revista de Direito Sanitário
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.publisher.none.fl_str_mv Universidade de São Paulo. Núcleo de Pesquisa em Direito Sanitário. Centro de Estudos e Pesquisas de Direito Sanitário
publisher.none.fl_str_mv Universidade de São Paulo. Núcleo de Pesquisa em Direito Sanitário. Centro de Estudos e Pesquisas de Direito Sanitário
dc.source.none.fl_str_mv Revista de Direito Sanitário; v. 17 n. 2 (2016); 13-29
Journal of Health Law; Vol. 17 No. 2 (2016); 13-29
Revista de Direito Sanitário; Vol. 17 Núm. 2 (2016); 13-29
2316-9044
reponame:Revista de Direito Sanitário (Online)
instname:Universidade de São Paulo (USP)
instacron:USP
instname_str Universidade de São Paulo (USP)
instacron_str USP
institution USP
reponame_str Revista de Direito Sanitário (Online)
collection Revista de Direito Sanitário (Online)
repository.name.fl_str_mv Revista de Direito Sanitário (Online) - Universidade de São Paulo (USP)
repository.mail.fl_str_mv sdallari@usp.br||revdisan@usp.br
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