Gestão de pessoas: um levantamento de necessidades de treinamento na empresa Lar da Terceira Idade São Francisco de Assis

• Autor(a) principal: Kuhnen, Francine Moreira
• Data de Publicação: 2019
• Tipo de documento: Trabalho de conclusão de curso
• Idioma: por
• Título da fonte: Repositório Universitário da Ânima (RUNA)
• Texto Completo: https://repositorio.animaeducacao.com.br/handle/ANIMA/8684
• topic: Treinamento; Desenvolvimento; Lar da Terceira Idade São Francisco de Assis

This report aims to analyse and improve employees' training process from Lar da Terceira Idade São Francisco de Assis. The company Lar São Francisco is located in Santo Amaro da Imperatriz and provides private hotel services for the elderly over 60 years of age. Therefore, the qualification and training of employees is indispensable, for the provision of quality service, and so far, it was not didactic and formal. The training process is needed to refine and shape the individual and collective skills of employees in order to avoid misunderstandings and errors in the execution of the work, both now and in the future. As a selection of data, this is a basic and descriptive research, as a data collection is a case study and bibliographic, with primary and secondary data, qualitative and quantitative. In view of this, the objective of proposing the training for the exercises of the Company of the Third Age of São Francisco de Assis from the training needs, through the application of a questionnaire with 33 employees, in the positions of auxiliary of general services, cooks, caregivers and nursing techniques, questions related to work. Along with the specific goals that were important as training techniques in companies, develop and implement a survey of training needs, evaluate results with the application of a questionnaire and thus have a propose training.