Users’ assessment of the functioning of a university dental clinic
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Data de Publicação: | 2021 |
Outros Autores: | , , |
Tipo de documento: | Artigo |
Idioma: | por eng |
Título da fonte: | Revista da ABENO (Online) |
Texto Completo: | https://revabeno.emnuvens.com.br/revabeno/article/view/1152 |
Resumo: | This study aimed to understand the users’ perception of the quality of services provided in the dental clinic of a private university. This is a quantitative cross-sectional study carried out at a university in Northeastern Brazil. Data were collected using a questionnaire with 35 closed-ended questions on the quality of clinical care, including structural and organizational aspects of the education institution, applied at the reception of clinics from February to November 2019. Of the 203 participants, 196 (96.6%) felt respected by the professionals; 195 (96.0%) reported that they never had their service interrupted due to lack of material or problems with equipment; and 201 (99.0%) said they would recommend clinical care to friends and family. Regarding comfort during care, 183 (90.1%) felt satisfied and 177 (87.2%) rated the clinic’s facilities as very good. The users’ perception of the university dental clinic was considered very good regarding user embracement; positive regarding the bond and satisfaction with the service; and there was a sufficient quantity of inputs and equipment to provide a quality service. |
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Users’ assessment of the functioning of a university dental clinicAvaliação dos usuários sobre o funcionamento de uma clínica odontológica universitáriaEnsino OdontológicoAssistência OdontológicaControle de QualidadeSatisfação do Paciente.EducationDentalDental CareQuality ControlPatient Satisfaction.This study aimed to understand the users’ perception of the quality of services provided in the dental clinic of a private university. This is a quantitative cross-sectional study carried out at a university in Northeastern Brazil. Data were collected using a questionnaire with 35 closed-ended questions on the quality of clinical care, including structural and organizational aspects of the education institution, applied at the reception of clinics from February to November 2019. Of the 203 participants, 196 (96.6%) felt respected by the professionals; 195 (96.0%) reported that they never had their service interrupted due to lack of material or problems with equipment; and 201 (99.0%) said they would recommend clinical care to friends and family. Regarding comfort during care, 183 (90.1%) felt satisfied and 177 (87.2%) rated the clinic’s facilities as very good. The users’ perception of the university dental clinic was considered very good regarding user embracement; positive regarding the bond and satisfaction with the service; and there was a sufficient quantity of inputs and equipment to provide a quality service.Este estudo teve por objetivo conhecer a percepção dos usuários sobre a qualidade dos serviços prestados na clínica odontológica de uma universidade privada. Trata-se de estudo transversal de abordagem quantitativa, que teve como cenário uma universidade do nordeste brasileiro. A coleta de dados foi realizada por meio de questionário com 35 perguntas objetivas relacionadas à qualidade do atendimento clínico, incluindo aspectos estruturais e organizacionais da instituição de ensino, aplicados na recepção das clínicas, no período de fevereiro a novembro de 2019. Dentre os 203 participantes, 196 (96,6%) sentiram-se respeitados pelos profissionais; 195 (96,0%) informaram que nunca tiveram o atendimento interrompido por falta de material ou problema com equipamentos; e 201 (99,0%) recomendariam o atendimento clínico a amigos e familiares. Sobre o conforto durante atendimento, 183 (90,1%) sentiram-se satisfeitos e 177 (87,2%) avaliaram as instalações da clínica como muito boas. A percepção dos usuários da clínica odontológica universitária foi considerada muito boa quanto ao acolhimento; positiva quanto ao vínculo e satisfação no atendimento; e com quantidade de insumos e equipamentos suficientes para prestação de serviço com qualidade.Associação Brasileira de Ensino Odontológico2021-12-24info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionapplication/pdfapplication/pdfhttps://revabeno.emnuvens.com.br/revabeno/article/view/115210.30979/revabeno.v21i1.1152Revista da ABENO; Vol. 21 No. 1 (2021); 1152Revista da ABENO; Vol. 21 Núm. 1 (2021); 1152Revista da ABENO; v. 21 n. 1 (2021); 11522595-02741679-5954reponame:Revista da ABENO (Online)instname:Associação Brasileira de Ensino Odontológico (ABENO)instacron:ABENOporenghttps://revabeno.emnuvens.com.br/revabeno/article/view/1152/1019https://revabeno.emnuvens.com.br/revabeno/article/view/1152/1020Copyright (c) 2021 Revista da ABENOhttp://creativecommons.org/licenses/by-nc/4.0info:eu-repo/semantics/openAccessLima, Anne Gabryelle Marques de Oliveira Fauth, Suianny Brito, Edla Helena Salles de Marques, Paulo Leonardo Ponte2021-12-24T17:22:34Zoai:ojs.revabeno.emnuvens.com.br:article/1152Revistahttps://revabeno.emnuvens.com.br/revabeno/indexONGhttps://revabeno.emnuvens.com.br/revabeno/oairevabeno@gmail.com2595-02741679-5954opendoar:2023-01-13T09:48:16.696766Revista da ABENO (Online) - Associação Brasileira de Ensino Odontológico (ABENO)false |
dc.title.none.fl_str_mv |
Users’ assessment of the functioning of a university dental clinic Avaliação dos usuários sobre o funcionamento de uma clínica odontológica universitária |
title |
Users’ assessment of the functioning of a university dental clinic |
spellingShingle |
Users’ assessment of the functioning of a university dental clinic Lima, Anne Gabryelle Marques de Oliveira Ensino Odontológico Assistência Odontológica Controle de Qualidade Satisfação do Paciente. Education Dental Dental Care Quality Control Patient Satisfaction. |
title_short |
Users’ assessment of the functioning of a university dental clinic |
title_full |
Users’ assessment of the functioning of a university dental clinic |
title_fullStr |
Users’ assessment of the functioning of a university dental clinic |
title_full_unstemmed |
Users’ assessment of the functioning of a university dental clinic |
title_sort |
Users’ assessment of the functioning of a university dental clinic |
author |
Lima, Anne Gabryelle Marques de Oliveira |
author_facet |
Lima, Anne Gabryelle Marques de Oliveira Fauth, Suianny Brito, Edla Helena Salles de Marques, Paulo Leonardo Ponte |
author_role |
author |
author2 |
Fauth, Suianny Brito, Edla Helena Salles de Marques, Paulo Leonardo Ponte |
author2_role |
author author author |
dc.contributor.author.fl_str_mv |
Lima, Anne Gabryelle Marques de Oliveira Fauth, Suianny Brito, Edla Helena Salles de Marques, Paulo Leonardo Ponte |
dc.subject.por.fl_str_mv |
Ensino Odontológico Assistência Odontológica Controle de Qualidade Satisfação do Paciente. Education Dental Dental Care Quality Control Patient Satisfaction. |
topic |
Ensino Odontológico Assistência Odontológica Controle de Qualidade Satisfação do Paciente. Education Dental Dental Care Quality Control Patient Satisfaction. |
description |
This study aimed to understand the users’ perception of the quality of services provided in the dental clinic of a private university. This is a quantitative cross-sectional study carried out at a university in Northeastern Brazil. Data were collected using a questionnaire with 35 closed-ended questions on the quality of clinical care, including structural and organizational aspects of the education institution, applied at the reception of clinics from February to November 2019. Of the 203 participants, 196 (96.6%) felt respected by the professionals; 195 (96.0%) reported that they never had their service interrupted due to lack of material or problems with equipment; and 201 (99.0%) said they would recommend clinical care to friends and family. Regarding comfort during care, 183 (90.1%) felt satisfied and 177 (87.2%) rated the clinic’s facilities as very good. The users’ perception of the university dental clinic was considered very good regarding user embracement; positive regarding the bond and satisfaction with the service; and there was a sufficient quantity of inputs and equipment to provide a quality service. |
publishDate |
2021 |
dc.date.none.fl_str_mv |
2021-12-24 |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion |
format |
article |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
https://revabeno.emnuvens.com.br/revabeno/article/view/1152 10.30979/revabeno.v21i1.1152 |
url |
https://revabeno.emnuvens.com.br/revabeno/article/view/1152 |
identifier_str_mv |
10.30979/revabeno.v21i1.1152 |
dc.language.iso.fl_str_mv |
por eng |
language |
por eng |
dc.relation.none.fl_str_mv |
https://revabeno.emnuvens.com.br/revabeno/article/view/1152/1019 https://revabeno.emnuvens.com.br/revabeno/article/view/1152/1020 |
dc.rights.driver.fl_str_mv |
Copyright (c) 2021 Revista da ABENO http://creativecommons.org/licenses/by-nc/4.0 info:eu-repo/semantics/openAccess |
rights_invalid_str_mv |
Copyright (c) 2021 Revista da ABENO http://creativecommons.org/licenses/by-nc/4.0 |
eu_rights_str_mv |
openAccess |
dc.format.none.fl_str_mv |
application/pdf application/pdf |
dc.publisher.none.fl_str_mv |
Associação Brasileira de Ensino Odontológico |
publisher.none.fl_str_mv |
Associação Brasileira de Ensino Odontológico |
dc.source.none.fl_str_mv |
Revista da ABENO; Vol. 21 No. 1 (2021); 1152 Revista da ABENO; Vol. 21 Núm. 1 (2021); 1152 Revista da ABENO; v. 21 n. 1 (2021); 1152 2595-0274 1679-5954 reponame:Revista da ABENO (Online) instname:Associação Brasileira de Ensino Odontológico (ABENO) instacron:ABENO |
instname_str |
Associação Brasileira de Ensino Odontológico (ABENO) |
instacron_str |
ABENO |
institution |
ABENO |
reponame_str |
Revista da ABENO (Online) |
collection |
Revista da ABENO (Online) |
repository.name.fl_str_mv |
Revista da ABENO (Online) - Associação Brasileira de Ensino Odontológico (ABENO) |
repository.mail.fl_str_mv |
revabeno@gmail.com |
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1797051148211847168 |