The resilience engineering view on the work of control rooms operator of an energy distribution company

Detalhes bibliográficos
Autor(a) principal: Wachs, Priscila
Data de Publicação: 2019
Outros Autores: Righi, Angela Weber, Saurin, Tarcisio Abreu
Tipo de documento: Artigo
Idioma: por
Título da fonte: Revista Produção Online
Texto Completo: https://www.producaoonline.org.br/rpo/article/view/3378
Resumo: The variability and complexity of work in the electricity distribution assigns to teams involved (operators and electricians, for example) the development of resilience skills (RS). Resilience engineering is presented as a paradigm for safety management of complex systems, which aims to measure, evaluate and improve system´s resilience. The present study aimed to identify operator´s RS, factors to include in training scenarios, recommendations for re-designing the socio-technical system, and characteristics of interaction between operator and electrician. Interviews, field observation and document analysis were the instruments used to collect data. 15 resilience skill´s categories, 12 categories of factors for training scenarios and 16 recommendations for re-designing the system were identified. The analysis of the operator-electrician interaction disclosed 11 operator´s HR related to electricians, nine training factors for operators related to electricians and five factors for electricians related to operators. This result reinforces the importance of developing training scenarios that integrate operator and electrician tasks.
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spelling The resilience engineering view on the work of control rooms operator of an energy distribution companyA visão da engenharia de resiliênca sob o trabalho de operadores de sala de controle em uma distribuidora de energia elétricaResilience Engineering. Resilience skills. Training scenarios. Control rooms operator.Engenharia de Resiliência. Habilidades de resiliência. Cenários de treinamento. Operador de sala de controle.The variability and complexity of work in the electricity distribution assigns to teams involved (operators and electricians, for example) the development of resilience skills (RS). Resilience engineering is presented as a paradigm for safety management of complex systems, which aims to measure, evaluate and improve system´s resilience. The present study aimed to identify operator´s RS, factors to include in training scenarios, recommendations for re-designing the socio-technical system, and characteristics of interaction between operator and electrician. Interviews, field observation and document analysis were the instruments used to collect data. 15 resilience skill´s categories, 12 categories of factors for training scenarios and 16 recommendations for re-designing the system were identified. The analysis of the operator-electrician interaction disclosed 11 operator´s HR related to electricians, nine training factors for operators related to electricians and five factors for electricians related to operators. This result reinforces the importance of developing training scenarios that integrate operator and electrician tasks.A variabilidade e complexidade do trabalho na distribuição de energia elétrica atribui às equipes envolvidas (operadores e eletricistas, por exemplo) o desenvolvimento de habilidades de resiliência (HR). A engenharia de resiliência é apresentada como um paradigma para gestão da segurança em sistemas complexos, o qual procurar medir, avaliar e melhorar a resiliência de um sistema. O presente estudo teve como objetivos: identificar HR dos operadores, fatores para compor cenários de treinamento, ações de re-projeto do sistema sócio-técnico e características de interação entre operador e eletricista. Entrevistas, observação em campo e análise de documentos foram os instrumentos utilizados para coletada de dados. Ao todo foram identificadas: 15 categorias de HR, 12 fatores e 16 ações de re-projeto do sistema. A análise da interação operador-eletricista  constatou relação em 11 HR dos operadores, 9 fatores para operadores e 5 fatores para eletricistas. Tal resultado reforça a importância do desenvolvimento de cenários de treinamento que integrem a ação do operador e do eletricista. Associação Brasileira de Engenharia de Produção2019-06-15info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionapplication/pdfvideo/mp4https://www.producaoonline.org.br/rpo/article/view/337810.14488/1676-1901.v19i2.3378Revista Produção Online; Vol. 19 No. 2 (2019); 617-639Revista Produção Online; v. 19 n. 2 (2019); 617-6391676-1901reponame:Revista Produção Onlineinstname:Associação Brasileira de Engenharia de Produção (ABEPRO)instacron:ABEPROporhttps://www.producaoonline.org.br/rpo/article/view/3378/1792https://www.producaoonline.org.br/rpo/article/view/3378/1808Copyright (c) 2019 Revista Produção Onlineinfo:eu-repo/semantics/openAccessWachs, PriscilaRighi, Angela WeberSaurin, Tarcisio Abreu2019-06-15T04:20:43Zoai:ojs.emnuvens.com.br:article/3378Revistahttp://producaoonline.org.br/rpoPUBhttps://www.producaoonline.org.br/rpo/oai||producaoonline@gmail.com1676-19011676-1901opendoar:2019-06-15T04:20:43Revista Produção Online - Associação Brasileira de Engenharia de Produção (ABEPRO)false
dc.title.none.fl_str_mv The resilience engineering view on the work of control rooms operator of an energy distribution company
A visão da engenharia de resiliênca sob o trabalho de operadores de sala de controle em uma distribuidora de energia elétrica
title The resilience engineering view on the work of control rooms operator of an energy distribution company
spellingShingle The resilience engineering view on the work of control rooms operator of an energy distribution company
Wachs, Priscila
Resilience Engineering. Resilience skills. Training scenarios. Control rooms operator.
Engenharia de Resiliência. Habilidades de resiliência. Cenários de treinamento. Operador de sala de controle.
title_short The resilience engineering view on the work of control rooms operator of an energy distribution company
title_full The resilience engineering view on the work of control rooms operator of an energy distribution company
title_fullStr The resilience engineering view on the work of control rooms operator of an energy distribution company
title_full_unstemmed The resilience engineering view on the work of control rooms operator of an energy distribution company
title_sort The resilience engineering view on the work of control rooms operator of an energy distribution company
author Wachs, Priscila
author_facet Wachs, Priscila
Righi, Angela Weber
Saurin, Tarcisio Abreu
author_role author
author2 Righi, Angela Weber
Saurin, Tarcisio Abreu
author2_role author
author
dc.contributor.author.fl_str_mv Wachs, Priscila
Righi, Angela Weber
Saurin, Tarcisio Abreu
dc.subject.por.fl_str_mv Resilience Engineering. Resilience skills. Training scenarios. Control rooms operator.
Engenharia de Resiliência. Habilidades de resiliência. Cenários de treinamento. Operador de sala de controle.
topic Resilience Engineering. Resilience skills. Training scenarios. Control rooms operator.
Engenharia de Resiliência. Habilidades de resiliência. Cenários de treinamento. Operador de sala de controle.
description The variability and complexity of work in the electricity distribution assigns to teams involved (operators and electricians, for example) the development of resilience skills (RS). Resilience engineering is presented as a paradigm for safety management of complex systems, which aims to measure, evaluate and improve system´s resilience. The present study aimed to identify operator´s RS, factors to include in training scenarios, recommendations for re-designing the socio-technical system, and characteristics of interaction between operator and electrician. Interviews, field observation and document analysis were the instruments used to collect data. 15 resilience skill´s categories, 12 categories of factors for training scenarios and 16 recommendations for re-designing the system were identified. The analysis of the operator-electrician interaction disclosed 11 operator´s HR related to electricians, nine training factors for operators related to electricians and five factors for electricians related to operators. This result reinforces the importance of developing training scenarios that integrate operator and electrician tasks.
publishDate 2019
dc.date.none.fl_str_mv 2019-06-15
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv https://www.producaoonline.org.br/rpo/article/view/3378
10.14488/1676-1901.v19i2.3378
url https://www.producaoonline.org.br/rpo/article/view/3378
identifier_str_mv 10.14488/1676-1901.v19i2.3378
dc.language.iso.fl_str_mv por
language por
dc.relation.none.fl_str_mv https://www.producaoonline.org.br/rpo/article/view/3378/1792
https://www.producaoonline.org.br/rpo/article/view/3378/1808
dc.rights.driver.fl_str_mv Copyright (c) 2019 Revista Produção Online
info:eu-repo/semantics/openAccess
rights_invalid_str_mv Copyright (c) 2019 Revista Produção Online
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
video/mp4
dc.publisher.none.fl_str_mv Associação Brasileira de Engenharia de Produção
publisher.none.fl_str_mv Associação Brasileira de Engenharia de Produção
dc.source.none.fl_str_mv Revista Produção Online; Vol. 19 No. 2 (2019); 617-639
Revista Produção Online; v. 19 n. 2 (2019); 617-639
1676-1901
reponame:Revista Produção Online
instname:Associação Brasileira de Engenharia de Produção (ABEPRO)
instacron:ABEPRO
instname_str Associação Brasileira de Engenharia de Produção (ABEPRO)
instacron_str ABEPRO
institution ABEPRO
reponame_str Revista Produção Online
collection Revista Produção Online
repository.name.fl_str_mv Revista Produção Online - Associação Brasileira de Engenharia de Produção (ABEPRO)
repository.mail.fl_str_mv ||producaoonline@gmail.com
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