Training proposition in Organizational Resilience: study in a recurrence subscription company

Detalhes bibliográficos
Autor(a) principal: Schneider, Eduardo Augusto
Data de Publicação: 2023
Outros Autores: Wachs, Priscila, Gayer, Bruna Dones
Tipo de documento: Artigo
Idioma: por
Título da fonte: Revista Produção Online
DOI: 10.14488/1676-1901.v22i2.4552
Texto Completo: https://www.producaoonline.org.br/rpo/article/view/4552
Resumo: With the purpose of guarantee the safety and good performance of organizations, Resilience Engineering has emerged as an alternative to Safety Management in complex sociotechnical scenarios. Through some tools, such as the TORC game (Training for Operational Resilience Capabilities), it is possible to develop resilience capability of employees, bring it to the teams and to the whole organization. This work aims at proposing a TORC training game for a company that works on the monthly subscriptions model. The CDM (Critical Decision Method) was used to create scenarios and game-changers to be used in the TORC game. As a result of this application, it was found that the combination of CDM interviews with the TORC game-changers method was feasible and allowed the creation of scenarios appropriate to the context of the organization and increasing the opportunity to train the employees. In addition to the evaluation of the game as a training tool, the gaming application brought both new suggestions for other applications and good perception of the players regarding the potential of the use of this methodology for training individuals, teams and organizations. Besides the development of organization’s resilience, through the development of individuals and teams, suggestions of actions for the work organization emerged, such as: formal performance measurement system for suppliers and for logistics.
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spelling Training proposition in Organizational Resilience: study in a recurrence subscription companyProposição de capacitação em Resiliência Organizacional: estudo aplicado em empresa de assinatura por recorrênciaResilience capabilities Resilience EngineeringTraining for Operational Resilience Capabilities (TORC)Capacitação em resiliênciaEngenharia de resiliênciaTraining for Operational Resilience Capabilities (TORC)With the purpose of guarantee the safety and good performance of organizations, Resilience Engineering has emerged as an alternative to Safety Management in complex sociotechnical scenarios. Through some tools, such as the TORC game (Training for Operational Resilience Capabilities), it is possible to develop resilience capability of employees, bring it to the teams and to the whole organization. This work aims at proposing a TORC training game for a company that works on the monthly subscriptions model. The CDM (Critical Decision Method) was used to create scenarios and game-changers to be used in the TORC game. As a result of this application, it was found that the combination of CDM interviews with the TORC game-changers method was feasible and allowed the creation of scenarios appropriate to the context of the organization and increasing the opportunity to train the employees. In addition to the evaluation of the game as a training tool, the gaming application brought both new suggestions for other applications and good perception of the players regarding the potential of the use of this methodology for training individuals, teams and organizations. Besides the development of organization’s resilience, through the development of individuals and teams, suggestions of actions for the work organization emerged, such as: formal performance measurement system for suppliers and for logistics.Com o propósito de garantir a segurança e o bom desempenho das organizações, a Engenharia de Resiliência vem emergindo como alternativa para a Gestão da Segurança em cenários sociotécnicos complexos. Através de algumas ferramentas, como o jogo TORC (Training for Operational Resilience Capabilities), é possível desenvolver a capacidade de resiliência dos colaboradores e levar isso para as equipes e para a organização como um todo. Esse trabalho objetiva a proposição de uma capacitação do tipo TORC para uma empresa que trabalha no modelo de assinaturas por recorrência mensal. Utilizou-se o método de entrevistas do tipo CDM (Critical Decision Method) para criação dos cenários e game-changers a serem utilizados no jogo TORC. Como resultado dessa aplicação, descobriu-se que a combinação das entrevistas do CDM com o método dos game-changers do TORC foi viável e propiciou a criação de cenários próprios ao contexto da organização e aumentando a chance de capacitação dos colaboradores. Além de fazer a avaliação do jogo como ferramenta de capacitação, a aplicação do jogo resultou em novas sugestões para outras aplicações e apresentou percepções positivas dos jogadores a respeito do potencial de utilização dessa metodologia para a capacitação de indivíduos, equipes e organizações. Além do desenvolvimento da resiliência da organização, por meio do desenvolvimento da resiliência dos indivíduos e equipe, sugestões de ações para a organização do trabalho emergiram, como: sistema de medição de desempenho formal para fornecedores e para logística.Associação Brasileira de Engenharia de Produção2023-03-03info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionapplication/pdfaudio/mpeghttps://www.producaoonline.org.br/rpo/article/view/455210.14488/1676-1901.v22i2.4552Revista Produção Online; Vol. 22 No. 2 (2022); 2670-2701Revista Produção Online; v. 22 n. 2 (2022); 2670-27011676-1901reponame:Revista Produção Onlineinstname:Associação Brasileira de Engenharia de Produção (ABEPRO)instacron:ABEPROporhttps://www.producaoonline.org.br/rpo/article/view/4552/2170https://www.producaoonline.org.br/rpo/article/view/4552/2171Copyright (c) 2023 Revista Produção Onlinehttps://creativecommons.org/licenses/by/4.0info:eu-repo/semantics/openAccessSchneider, Eduardo Augusto Wachs, PriscilaGayer, Bruna Dones 2023-03-03T18:34:49Zoai:ojs.emnuvens.com.br:article/4552Revistahttp://producaoonline.org.br/rpoPUBhttps://www.producaoonline.org.br/rpo/oai||producaoonline@gmail.com1676-19011676-1901opendoar:2023-03-03T18:34:49Revista Produção Online - Associação Brasileira de Engenharia de Produção (ABEPRO)false
dc.title.none.fl_str_mv Training proposition in Organizational Resilience: study in a recurrence subscription company
Proposição de capacitação em Resiliência Organizacional: estudo aplicado em empresa de assinatura por recorrência
title Training proposition in Organizational Resilience: study in a recurrence subscription company
spellingShingle Training proposition in Organizational Resilience: study in a recurrence subscription company
Training proposition in Organizational Resilience: study in a recurrence subscription company
Schneider, Eduardo Augusto
Resilience capabilities
Resilience Engineering
Training for Operational Resilience Capabilities (TORC)
Capacitação em resiliência
Engenharia de resiliência
Training for Operational Resilience Capabilities (TORC)
Schneider, Eduardo Augusto
Resilience capabilities
Resilience Engineering
Training for Operational Resilience Capabilities (TORC)
Capacitação em resiliência
Engenharia de resiliência
Training for Operational Resilience Capabilities (TORC)
title_short Training proposition in Organizational Resilience: study in a recurrence subscription company
title_full Training proposition in Organizational Resilience: study in a recurrence subscription company
title_fullStr Training proposition in Organizational Resilience: study in a recurrence subscription company
Training proposition in Organizational Resilience: study in a recurrence subscription company
title_full_unstemmed Training proposition in Organizational Resilience: study in a recurrence subscription company
Training proposition in Organizational Resilience: study in a recurrence subscription company
title_sort Training proposition in Organizational Resilience: study in a recurrence subscription company
author Schneider, Eduardo Augusto
author_facet Schneider, Eduardo Augusto
Schneider, Eduardo Augusto
Wachs, Priscila
Gayer, Bruna Dones
Wachs, Priscila
Gayer, Bruna Dones
author_role author
author2 Wachs, Priscila
Gayer, Bruna Dones
author2_role author
author
dc.contributor.author.fl_str_mv Schneider, Eduardo Augusto
Wachs, Priscila
Gayer, Bruna Dones
dc.subject.por.fl_str_mv Resilience capabilities
Resilience Engineering
Training for Operational Resilience Capabilities (TORC)
Capacitação em resiliência
Engenharia de resiliência
Training for Operational Resilience Capabilities (TORC)
topic Resilience capabilities
Resilience Engineering
Training for Operational Resilience Capabilities (TORC)
Capacitação em resiliência
Engenharia de resiliência
Training for Operational Resilience Capabilities (TORC)
description With the purpose of guarantee the safety and good performance of organizations, Resilience Engineering has emerged as an alternative to Safety Management in complex sociotechnical scenarios. Through some tools, such as the TORC game (Training for Operational Resilience Capabilities), it is possible to develop resilience capability of employees, bring it to the teams and to the whole organization. This work aims at proposing a TORC training game for a company that works on the monthly subscriptions model. The CDM (Critical Decision Method) was used to create scenarios and game-changers to be used in the TORC game. As a result of this application, it was found that the combination of CDM interviews with the TORC game-changers method was feasible and allowed the creation of scenarios appropriate to the context of the organization and increasing the opportunity to train the employees. In addition to the evaluation of the game as a training tool, the gaming application brought both new suggestions for other applications and good perception of the players regarding the potential of the use of this methodology for training individuals, teams and organizations. Besides the development of organization’s resilience, through the development of individuals and teams, suggestions of actions for the work organization emerged, such as: formal performance measurement system for suppliers and for logistics.
publishDate 2023
dc.date.none.fl_str_mv 2023-03-03
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv https://www.producaoonline.org.br/rpo/article/view/4552
10.14488/1676-1901.v22i2.4552
url https://www.producaoonline.org.br/rpo/article/view/4552
identifier_str_mv 10.14488/1676-1901.v22i2.4552
dc.language.iso.fl_str_mv por
language por
dc.relation.none.fl_str_mv https://www.producaoonline.org.br/rpo/article/view/4552/2170
https://www.producaoonline.org.br/rpo/article/view/4552/2171
dc.rights.driver.fl_str_mv Copyright (c) 2023 Revista Produção Online
https://creativecommons.org/licenses/by/4.0
info:eu-repo/semantics/openAccess
rights_invalid_str_mv Copyright (c) 2023 Revista Produção Online
https://creativecommons.org/licenses/by/4.0
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
audio/mpeg
dc.publisher.none.fl_str_mv Associação Brasileira de Engenharia de Produção
publisher.none.fl_str_mv Associação Brasileira de Engenharia de Produção
dc.source.none.fl_str_mv Revista Produção Online; Vol. 22 No. 2 (2022); 2670-2701
Revista Produção Online; v. 22 n. 2 (2022); 2670-2701
1676-1901
reponame:Revista Produção Online
instname:Associação Brasileira de Engenharia de Produção (ABEPRO)
instacron:ABEPRO
instname_str Associação Brasileira de Engenharia de Produção (ABEPRO)
instacron_str ABEPRO
institution ABEPRO
reponame_str Revista Produção Online
collection Revista Produção Online
repository.name.fl_str_mv Revista Produção Online - Associação Brasileira de Engenharia de Produção (ABEPRO)
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dc.identifier.doi.none.fl_str_mv 10.14488/1676-1901.v22i2.4552

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