Service Development Management: A Study of its Applicability in the Minas Gerais State Military Police
Autor(a) principal: | |
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Data de Publicação: | 2010 |
Outros Autores: | |
Tipo de documento: | Artigo |
Idioma: | eng |
Título da fonte: | Brazilian Journal of Operations & Production Management (Online) |
Texto Completo: | https://bjopm.org.br/bjopm/article/view/BJV2N2_2005_P1 |
Resumo: | The chaotic situation faced by the public safety system in Brazilian states has forced authorities to replace ineffective reactive police strategies with “community preventive actions” to fi ght criminality. However, the military police lacks necessary instruments to develop fast new prevention services that have the quality and effectiveness the community desires. This paper describes how the conceptual-theoretical basis of Service Development Management (SDM) was adapted to the planning of new prevention services in the Minas Gerais Military Police (PMMG - Polícia Militar de Minas Gerais). The work consisted of two interventions: 1) formulating a management pattern for developing preventive services; 2) creating a management instrument for gathering, evaluating, and selecting service ideas, and internal launching of new services. The methodology of action-research was used as the engaging strategy. The conclusion is that transposing the SDM conceptual-theoretical basis from private companies to the PMMG is possible with minor changes which are mostly related to the nature of the corporation. Nevertheless, it must be said that the similarities between principles and characteristics of preventive policing services and those of private companies have made such transposition easier. |
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Brazilian Journal of Operations & Production Management (Online) |
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Service Development Management: A Study of its Applicability in the Minas Gerais State Military PoliceThe chaotic situation faced by the public safety system in Brazilian states has forced authorities to replace ineffective reactive police strategies with “community preventive actions” to fi ght criminality. However, the military police lacks necessary instruments to develop fast new prevention services that have the quality and effectiveness the community desires. This paper describes how the conceptual-theoretical basis of Service Development Management (SDM) was adapted to the planning of new prevention services in the Minas Gerais Military Police (PMMG - Polícia Militar de Minas Gerais). The work consisted of two interventions: 1) formulating a management pattern for developing preventive services; 2) creating a management instrument for gathering, evaluating, and selecting service ideas, and internal launching of new services. The methodology of action-research was used as the engaging strategy. The conclusion is that transposing the SDM conceptual-theoretical basis from private companies to the PMMG is possible with minor changes which are mostly related to the nature of the corporation. Nevertheless, it must be said that the similarities between principles and characteristics of preventive policing services and those of private companies have made such transposition easier.Brazilian Association for Industrial Engineering and Operations Management (ABEPRO)2010-02-08info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionPeer-reviewed Articleapplication/pdfhttps://bjopm.org.br/bjopm/article/view/BJV2N2_2005_P1Brazilian Journal of Operations & Production Management; Vol. 2 No. 2 (2005): December, 2005; 5-202237-8960reponame:Brazilian Journal of Operations & Production Management (Online)instname:Associação Brasileira de Engenharia de Produção (ABEPRO)instacron:ABEPROenghttps://bjopm.org.br/bjopm/article/view/BJV2N2_2005_P1/pdf_30De Freitas, Lauro SoaresCheng, Lin Chihinfo:eu-repo/semantics/openAccess2019-04-04T07:29:09Zoai:ojs.bjopm.org.br:article/34Revistahttps://bjopm.org.br/bjopmONGhttps://bjopm.org.br/bjopm/oaibjopm.journal@gmail.com2237-89601679-8171opendoar:2023-03-13T09:45:01.254365Brazilian Journal of Operations & Production Management (Online) - Associação Brasileira de Engenharia de Produção (ABEPRO)false |
dc.title.none.fl_str_mv |
Service Development Management: A Study of its Applicability in the Minas Gerais State Military Police |
title |
Service Development Management: A Study of its Applicability in the Minas Gerais State Military Police |
spellingShingle |
Service Development Management: A Study of its Applicability in the Minas Gerais State Military Police De Freitas, Lauro Soares |
title_short |
Service Development Management: A Study of its Applicability in the Minas Gerais State Military Police |
title_full |
Service Development Management: A Study of its Applicability in the Minas Gerais State Military Police |
title_fullStr |
Service Development Management: A Study of its Applicability in the Minas Gerais State Military Police |
title_full_unstemmed |
Service Development Management: A Study of its Applicability in the Minas Gerais State Military Police |
title_sort |
Service Development Management: A Study of its Applicability in the Minas Gerais State Military Police |
author |
De Freitas, Lauro Soares |
author_facet |
De Freitas, Lauro Soares Cheng, Lin Chih |
author_role |
author |
author2 |
Cheng, Lin Chih |
author2_role |
author |
dc.contributor.author.fl_str_mv |
De Freitas, Lauro Soares Cheng, Lin Chih |
description |
The chaotic situation faced by the public safety system in Brazilian states has forced authorities to replace ineffective reactive police strategies with “community preventive actions” to fi ght criminality. However, the military police lacks necessary instruments to develop fast new prevention services that have the quality and effectiveness the community desires. This paper describes how the conceptual-theoretical basis of Service Development Management (SDM) was adapted to the planning of new prevention services in the Minas Gerais Military Police (PMMG - Polícia Militar de Minas Gerais). The work consisted of two interventions: 1) formulating a management pattern for developing preventive services; 2) creating a management instrument for gathering, evaluating, and selecting service ideas, and internal launching of new services. The methodology of action-research was used as the engaging strategy. The conclusion is that transposing the SDM conceptual-theoretical basis from private companies to the PMMG is possible with minor changes which are mostly related to the nature of the corporation. Nevertheless, it must be said that the similarities between principles and characteristics of preventive policing services and those of private companies have made such transposition easier. |
publishDate |
2010 |
dc.date.none.fl_str_mv |
2010-02-08 |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion Peer-reviewed Article |
format |
article |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
https://bjopm.org.br/bjopm/article/view/BJV2N2_2005_P1 |
url |
https://bjopm.org.br/bjopm/article/view/BJV2N2_2005_P1 |
dc.language.iso.fl_str_mv |
eng |
language |
eng |
dc.relation.none.fl_str_mv |
https://bjopm.org.br/bjopm/article/view/BJV2N2_2005_P1/pdf_30 |
dc.rights.driver.fl_str_mv |
info:eu-repo/semantics/openAccess |
eu_rights_str_mv |
openAccess |
dc.format.none.fl_str_mv |
application/pdf |
dc.publisher.none.fl_str_mv |
Brazilian Association for Industrial Engineering and Operations Management (ABEPRO) |
publisher.none.fl_str_mv |
Brazilian Association for Industrial Engineering and Operations Management (ABEPRO) |
dc.source.none.fl_str_mv |
Brazilian Journal of Operations & Production Management; Vol. 2 No. 2 (2005): December, 2005; 5-20 2237-8960 reponame:Brazilian Journal of Operations & Production Management (Online) instname:Associação Brasileira de Engenharia de Produção (ABEPRO) instacron:ABEPRO |
instname_str |
Associação Brasileira de Engenharia de Produção (ABEPRO) |
instacron_str |
ABEPRO |
institution |
ABEPRO |
reponame_str |
Brazilian Journal of Operations & Production Management (Online) |
collection |
Brazilian Journal of Operations & Production Management (Online) |
repository.name.fl_str_mv |
Brazilian Journal of Operations & Production Management (Online) - Associação Brasileira de Engenharia de Produção (ABEPRO) |
repository.mail.fl_str_mv |
bjopm.journal@gmail.com |
_version_ |
1797051459574956032 |