ADDING VALUE TOGETHER WITH STUDENTS: ANALYZING SOCIAL INFLUENCE AND COMMTIMENT AS PREDECESSORS TO STUDENT FEEDBACK

• Autor(a) principal: Grillo, Tito Luciano Hermes
• Data de Publicação: 2014
• Outros Autores: Nascimento, Thays Martins do, Damacena, Cláudio, Brasil, Vinícius Sittoni
• Tipo de documento: Artigo
• Idioma: por
• Título da fonte: Administração (São Paulo. Online)
• Texto Completo: https://raep.emnuvens.com.br/raep/article/view/15
• topic: feedback; engajamento; influência social; cocriação de valor

It is only natural that educators of management topics often analyze and speculate on classroom phenomena from the points of view prevalent in the field. One will observe that educators and researchers interested in the subject of services read the classroom as a service environment that is highly propitious to adding value together. The present study follows through in this line as it aims to analyze what precedes students’ proactive behavior of giving feedback to the professor, in order to promote improvement in higher education course classroom experiences. Commitment to the discipline is assessed as a direct precedent of the feedback construct, while constructs derived from the Social Influence Theory are assessed as precursors to commitment. The results, analyzed using structural equation modelingtechniques, show positive significant relations among the constructs, demonstrating that, in the classroom context, social processes affect the relationship between students and the academic discipline, and that such relationships are favorable to the behavior of collaborating toward improving the class.