A reference model proposal for management of the quality indicators at universities

Detalhes bibliográficos
Autor(a) principal: Canterle, Nilsa Maria Guarda
Data de Publicação: 2015
Outros Autores: Favaretto, Fabio
Tipo de documento: Artigo
Título da fonte: Ensaio (Rio de Janeiro. Online)
Texto Completo: https://revistas.cesgranrio.org.br/index.php/ensaio/article/view/540
Resumo: This article seeks to develop a management role model that captures the determinants of quality in universities, since they have increasingly been challenged to demonstrate quality in their performance. In the problems point of view, the research is characterized as predominantly qualitative and in terms of its goals as exploratory and descriptive. From a line of reasoning, the procedure was to create a model in which the bibliographic and documental research techniques were used as practical procedures. Data were obtained from secondary sources, and the research was focused on the study of twelve models of quality in universities reported in the literature, which sought out similarities in a group of universities, while attempts were made to understand their singularities. The data collecting and analyses process has allowed us to identify some events related to quality in the institutions surveyed, and also to get a description of the essential indicators to design an university management model closer to reality. The model developed is led by quality elements, that together with the dialogue, makes evaluation a potential feedback link for the security and improvement of quality. The simple format model provides an effective way to act on quality.
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spelling A reference model proposal for management of the quality indicators at universitiesPropuesta de un modelo de referencia para la gestion de indicadores de calidad en la universidadProposta de um modelo referencial de gestao de indicadores de qualidade na instituicao universitariaGestion universitaria; Evaluacion; CalidadUniversity management; Assessment; QualityGestao universitaria; Avaliação; QualidadeThis article seeks to develop a management role model that captures the determinants of quality in universities, since they have increasingly been challenged to demonstrate quality in their performance. In the problems point of view, the research is characterized as predominantly qualitative and in terms of its goals as exploratory and descriptive. From a line of reasoning, the procedure was to create a model in which the bibliographic and documental research techniques were used as practical procedures. Data were obtained from secondary sources, and the research was focused on the study of twelve models of quality in universities reported in the literature, which sought out similarities in a group of universities, while attempts were made to understand their singularities. The data collecting and analyses process has allowed us to identify some events related to quality in the institutions surveyed, and also to get a description of the essential indicators to design an university management model closer to reality. The model developed is led by quality elements, that together with the dialogue, makes evaluation a potential feedback link for the security and improvement of quality. The simple format model provides an effective way to act on quality.Este artículo tiene por objeto desarrollar un modelo de referencia de gestion que recoge los factores determinantes de la calidad en las universidades, ya que, cada vez mas ha sido desafiada a demostrar calidad en su desempeño. Desde el punto de vista del problema, la búsqueda se caracteriza por ser predominantemente cualitativa y en terminos de sus objetivos como exploratoria y descriptiva. A partir de una linea de razonamiento, el procedimiento fue la construcción de un modelo, y las tecnicas utilizadas como un conjunto de procedimientos practicos de la pesquisa, la búsqueda bibliografica y documental. Los datos se obtuvieron a partir de fuentes secundarias, y la búsqueda se centro en el estudio de doce modelos de calidad en la universidad relatados en la literatura en que se busco a las similitudes entre una serie de universidades, si bien se trato de comprender sus singularidades. El proceso de recopilacion y analisis de datos ha identificado la ocurrencia de sucesos relacionados con la calidad en las instituciones encuestadas, y obtener una descripcion de los principales indicadores para diseñar un modelo de gestion universitaria mas cercana a la realidad. El modelo desarrollado se ve impulsado por los elementos caracteristicos de la calidad y, se acordo en el dialogo, potencia enlace en la evaluacion y retroalimentacion para la seguridad y la mejora de la calidad. Con un formato simple el modelo proporciona una forma eficaz de actuar en calidad.O presente artigo procura desenvolver um modelo referencial de gestao que capte os determinantes da qualidade na universidade, uma vez que esta, cada vez mais tem sido desafiada, a demonstrar qualidade no seu desempenho. Do ponto de vista do problema, a pesquisa se caracteriza como predominantemente qualitativa e do ponto de vista dos seus objetivos como exploratoria e descritiva. Quanto ao ponto de vista da linha de raciocinio, o procedimento foi a construção de um modelo, sendo que as tecnicas utilizadas, enquanto conjunto de procedimentos praticos da pesquisa, foram a pesquisa bibliografica e documental. Os dados foram obtidos a partir de fontes secundarias, estando a pesquisa centrada no estudo de doze modelos de qualidade na universidade, relatados na literatura, nos quais buscaram-se as semelhancas entre um conjunto de universidades e, ao mesmo tempo, tentou-se entender suas singularidades. O processo de coleta e analise dos dados permitiu identificar a ocorrencia de eventos associados à qualidade nas instituicoes pesquisadas, bem como obter uma descricao dos indicadores essenciais ao desenho de um modelo de gestao universitaria mais proximo da realidade. O modelo desenvolvido e orientado pelos elementos caracteristicos da qualidade e, pactuado no dialogo, potencializa a avaliação como elo de feedback para a garantia e melhoria da qualidade. De formato simples, o modelo propicia uma forma eficaz de agir sobre a qualidade.Fundação CesgranrioCanterle, Nilsa Maria GuardaFavaretto, Fabio2015-07-08info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionhttps://revistas.cesgranrio.org.br/index.php/ensaio/article/view/540Ensaio: Avaliação e Políticas Públicas em Educação; v. 16, n. 60 (2008): Revista Ensaio - Jul./Set.; 393-4121809-44650104-4036reponame:Ensaio (Rio de Janeiro. Online)instname:Fundação Cesgranrioinstacron:CESGRANRIO-2pt; en; esDireitos autorais 2016 Revista Ensaio: Avaliação e Politicas Públicas em Educaçãohttp://creativecommons.org/licenses/by-nc/4.0info:eu-repo/semantics/openAccess2015-07-08T19:14:07Zoai:ojs.localhost:article/540Revistahttps://revistas.cesgranrio.org.br/index.php/ensaioONGhttps://revistas.cesgranrio.org.br/index.php/ensaio/oaiensaio@cesgranrio.org.br||fatimacunha@cesgranrio.org.br||alan@cesgranrio.org.br1809-44650104-4036opendoar:2015-07-08T19:14:07Ensaio (Rio de Janeiro. Online) - Fundação Cesgranriofalse
dc.title.none.fl_str_mv A reference model proposal for management of the quality indicators at universities
Propuesta de un modelo de referencia para la gestion de indicadores de calidad en la universidad
Proposta de um modelo referencial de gestao de indicadores de qualidade na instituicao universitaria
title A reference model proposal for management of the quality indicators at universities
spellingShingle A reference model proposal for management of the quality indicators at universities
Canterle, Nilsa Maria Guarda
Gestion universitaria; Evaluacion; Calidad
University management; Assessment; Quality
Gestao universitaria; Avaliação; Qualidade
title_short A reference model proposal for management of the quality indicators at universities
title_full A reference model proposal for management of the quality indicators at universities
title_fullStr A reference model proposal for management of the quality indicators at universities
title_full_unstemmed A reference model proposal for management of the quality indicators at universities
title_sort A reference model proposal for management of the quality indicators at universities
author Canterle, Nilsa Maria Guarda
author_facet Canterle, Nilsa Maria Guarda
Favaretto, Fabio
author_role author
author2 Favaretto, Fabio
author2_role author
dc.contributor.none.fl_str_mv


dc.contributor.author.fl_str_mv Canterle, Nilsa Maria Guarda
Favaretto, Fabio
dc.subject.none.fl_str_mv
dc.subject.por.fl_str_mv Gestion universitaria; Evaluacion; Calidad
University management; Assessment; Quality
Gestao universitaria; Avaliação; Qualidade
topic Gestion universitaria; Evaluacion; Calidad
University management; Assessment; Quality
Gestao universitaria; Avaliação; Qualidade
description This article seeks to develop a management role model that captures the determinants of quality in universities, since they have increasingly been challenged to demonstrate quality in their performance. In the problems point of view, the research is characterized as predominantly qualitative and in terms of its goals as exploratory and descriptive. From a line of reasoning, the procedure was to create a model in which the bibliographic and documental research techniques were used as practical procedures. Data were obtained from secondary sources, and the research was focused on the study of twelve models of quality in universities reported in the literature, which sought out similarities in a group of universities, while attempts were made to understand their singularities. The data collecting and analyses process has allowed us to identify some events related to quality in the institutions surveyed, and also to get a description of the essential indicators to design an university management model closer to reality. The model developed is led by quality elements, that together with the dialogue, makes evaluation a potential feedback link for the security and improvement of quality. The simple format model provides an effective way to act on quality.
publishDate 2015
dc.date.none.fl_str_mv 2015-07-08
dc.type.none.fl_str_mv
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv https://revistas.cesgranrio.org.br/index.php/ensaio/article/view/540
url https://revistas.cesgranrio.org.br/index.php/ensaio/article/view/540
dc.language.iso.fl_str_mv pt; en; es
language_invalid_str_mv pt; en; es
dc.rights.driver.fl_str_mv Direitos autorais 2016 Revista Ensaio: Avaliação e Politicas Públicas em Educação
http://creativecommons.org/licenses/by-nc/4.0
info:eu-repo/semantics/openAccess
rights_invalid_str_mv Direitos autorais 2016 Revista Ensaio: Avaliação e Politicas Públicas em Educação
http://creativecommons.org/licenses/by-nc/4.0
eu_rights_str_mv openAccess
dc.coverage.none.fl_str_mv








dc.publisher.none.fl_str_mv Fundação Cesgranrio
publisher.none.fl_str_mv Fundação Cesgranrio
dc.source.none.fl_str_mv Ensaio: Avaliação e Políticas Públicas em Educação; v. 16, n. 60 (2008): Revista Ensaio - Jul./Set.; 393-412
1809-4465
0104-4036
reponame:Ensaio (Rio de Janeiro. Online)
instname:Fundação Cesgranrio
instacron:CESGRANRIO-2
instname_str Fundação Cesgranrio
instacron_str CESGRANRIO-2
institution CESGRANRIO-2
reponame_str Ensaio (Rio de Janeiro. Online)
collection Ensaio (Rio de Janeiro. Online)
repository.name.fl_str_mv Ensaio (Rio de Janeiro. Online) - Fundação Cesgranrio
repository.mail.fl_str_mv ensaio@cesgranrio.org.br||fatimacunha@cesgranrio.org.br||alan@cesgranrio.org.br
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