Motivação de atendentes em escolas de idiomas de micro e pequeno porte no distrito federal

• Autor(a) principal: Garonce, Ana Carolina Bravo
• Data de Publicação: 2018
• Outros Autores: Leal, Juliana Ceia Toledo, Nunes, Luiz Felipe Gonçalves de Castro, Oliveira, Paulo Roberto Espinola
• Tipo de documento: Trabalho de conclusão de curso
• Idioma: por
• Título da fonte: Repositório do Centro Universitário Braz Cubas
• Texto Completo: https://repositorio.cruzeirodosul.edu.br/handle/123456789/1119
• topic: Motivação; Motivação interna e externa; Escolas de Idiomas; 6.02.00.00-6 Administração

This article had as a general objective a critical approach of the technics of motivation used by micro and small size language schools in Federal District (FD) on its receptionists, and its efficiency, emphasizing the individuality of the subject that works is in the cultural aspect, life story, necessities, interests and professional qualification that were built throughout the process, making each one motivated in an individual way. The importance of motivation in the current management model is in the necessity that companies consider their employees people that have personal and professional needs, to value the worker, keeping them motivated, keeping them in the company with a focus on achieving better results. During the development of the article, were used theoretical concepts as basis to the realization of the research. Were used questionnaires of four questions, elaborated by the authors of this article, were also used questionnaires that was were targeted to the schools’ manager in the research, and also the Inventory of Motivation and Meaning of Work for the receptionists. The result of the research shows that managers use ways of motivation based on their personal and professional perceptions, not based on the theories showed in the article, motivating their receptionists in a general way. While the result of the Inventory of Motivation and Meaning of Work (IMMW) showed that each receptionist has an individual way of being motivated.