Online dispute resolution methods: state-of-the-art of its application and challenges

Detalhes bibliográficos
Autor(a) principal: Stange Azevedo Moulin, Carolina
Data de Publicação: 2021
Tipo de documento: Artigo
Idioma: por
Título da fonte: Revista Direito GV
Texto Completo: https://periodicos.fgv.br/revdireitogv/article/view/83764
Resumo: Online dispute resolution methods (ODR) are an umbrella category that encompasses the application of technology to legal practice at different levels of complexity and automation. This article aims to provide an overview of scientific literature on the concept and modalities of ODR, its main practical applications and the challenges for its regulation. The method employed was literature review. Drawing on extensive review of national and international literature on the topic, it concludes that the two central modalities of ODR software are principal and instrument systems, the latter being subdivided into expert and support systems. ODR technologies foster scale savings in conflict resolution and add functionalities that elevate the quality of decision-making. The utility of ODR mechanisms goes beyond the scope of virtual consumerist relationships, their original domain of application, and expands into family, inheritance, administrative and intellectual property disputes. There is a movement of transnational regulation of ODR mechanisms by private entities, the European Union and the United Nations. The standardization of online dispute resolution methods by states is critical to ensuring that access to justice; procedural justice and material justice are met in ODR.
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spelling Online dispute resolution methods: state-of-the-art of its application and challengesMétodos de resolução digital de controvérsias: estado da arte de suas aplicações e desafiosOnline dispute resolution methodsDecision support systemsArtificial intelligenceMultidoor justiceAccess to justiceResolução on-line de conflitosSistemas de suporte à decisãoInteligência artificialJustiça multiportasAcesso à justiçaOnline dispute resolution methods (ODR) are an umbrella category that encompasses the application of technology to legal practice at different levels of complexity and automation. This article aims to provide an overview of scientific literature on the concept and modalities of ODR, its main practical applications and the challenges for its regulation. The method employed was literature review. Drawing on extensive review of national and international literature on the topic, it concludes that the two central modalities of ODR software are principal and instrument systems, the latter being subdivided into expert and support systems. ODR technologies foster scale savings in conflict resolution and add functionalities that elevate the quality of decision-making. The utility of ODR mechanisms goes beyond the scope of virtual consumerist relationships, their original domain of application, and expands into family, inheritance, administrative and intellectual property disputes. There is a movement of transnational regulation of ODR mechanisms by private entities, the European Union and the United Nations. The standardization of online dispute resolution methods by states is critical to ensuring that access to justice; procedural justice and material justice are met in ODR.Métodos de resolução digital de conflitos, referidos na literatura como online dispute resolution (ODR), são uma categoria guarda-chuva que abriga a aplicação de tecnologia à prática jurídica em diferentes níveis de complexidade e automação. O objetivo deste artigo é fornecer um panorama da produção científica sobre o conceito e as modalidades de ODR, suas principais aplicações práticas e os desafios para sua regulação. O método empregado foi a revisão bibliográfica. Com base em extensiva análise da produção científica nacional e internacional, concluiu-se que as duas modalidades cardinais dos softwares ODR são os sistemas instrumentais e os principais, subdividindo-se os últimos em sistemas expert e de suporte. Tecnologias ODR proporcionam economias de escala e adicionam funcionalidades que elevam a qualidade do processo decisório. A utilidade dos mecanismos de ODR ultrapassa o âmbito das relações consumeristas virtuais, seu domínio original de aplicação, e se expande para disputas familiares, sucessórias, administrativas e de propriedade intelectual. Há um movimento de regulação transnacional dos mecanismos de ODR por entes privados, pela União Europeia e pelas Nações Unidas. A normatização dos métodos de resolução digital de controvérsias pelos Estados é fundamental para assegurar que pressupostos de acesso à justiça sejam satisfeitos em procedimentos on-line.Escola de Direito de São Paulo da Fundação Getulio Vargas2021-05-10info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionapplication/pdfhttps://periodicos.fgv.br/revdireitogv/article/view/83764Revista Direito GV; Vol. 17 No. 1 (2021): jan.-abr. (38); e2108Revista Direito GV; Vol. 17 Núm. 1 (2021): jan.-abr. (38); e2108Revista Direito GV; v. 17 n. 1 (2021): jan.-abr. (38); e21082317-6172reponame:Revista Direito GVinstname:Fundação Getulio Vargas (FGV)instacron:FGVporhttps://periodicos.fgv.br/revdireitogv/article/view/83764/79392Copyright (c) 2021 Revista Direito GVinfo:eu-repo/semantics/openAccessStange Azevedo Moulin, Carolina2021-05-18T20:22:11Zoai:ojs.periodicos.fgv.br:article/83764Revistahttps://direitosp.fgv.br/publicacoes/revista/revista-direito-gvPRIhttps://old.scielo.br/oai/scielo-oai.php||revistadireitogv@fgv.br|| catarina.barbieri@fgv.br2317-61721808-2432opendoar:2021-05-18T20:22:11Revista Direito GV - Fundação Getulio Vargas (FGV)false
dc.title.none.fl_str_mv Online dispute resolution methods: state-of-the-art of its application and challenges
Métodos de resolução digital de controvérsias: estado da arte de suas aplicações e desafios
title Online dispute resolution methods: state-of-the-art of its application and challenges
spellingShingle Online dispute resolution methods: state-of-the-art of its application and challenges
Stange Azevedo Moulin, Carolina
Online dispute resolution methods
Decision support systems
Artificial intelligence
Multidoor justice
Access to justice
Resolução on-line de conflitos
Sistemas de suporte à decisão
Inteligência artificial
Justiça multiportas
Acesso à justiça
title_short Online dispute resolution methods: state-of-the-art of its application and challenges
title_full Online dispute resolution methods: state-of-the-art of its application and challenges
title_fullStr Online dispute resolution methods: state-of-the-art of its application and challenges
title_full_unstemmed Online dispute resolution methods: state-of-the-art of its application and challenges
title_sort Online dispute resolution methods: state-of-the-art of its application and challenges
author Stange Azevedo Moulin, Carolina
author_facet Stange Azevedo Moulin, Carolina
author_role author
dc.contributor.author.fl_str_mv Stange Azevedo Moulin, Carolina
dc.subject.por.fl_str_mv Online dispute resolution methods
Decision support systems
Artificial intelligence
Multidoor justice
Access to justice
Resolução on-line de conflitos
Sistemas de suporte à decisão
Inteligência artificial
Justiça multiportas
Acesso à justiça
topic Online dispute resolution methods
Decision support systems
Artificial intelligence
Multidoor justice
Access to justice
Resolução on-line de conflitos
Sistemas de suporte à decisão
Inteligência artificial
Justiça multiportas
Acesso à justiça
description Online dispute resolution methods (ODR) are an umbrella category that encompasses the application of technology to legal practice at different levels of complexity and automation. This article aims to provide an overview of scientific literature on the concept and modalities of ODR, its main practical applications and the challenges for its regulation. The method employed was literature review. Drawing on extensive review of national and international literature on the topic, it concludes that the two central modalities of ODR software are principal and instrument systems, the latter being subdivided into expert and support systems. ODR technologies foster scale savings in conflict resolution and add functionalities that elevate the quality of decision-making. The utility of ODR mechanisms goes beyond the scope of virtual consumerist relationships, their original domain of application, and expands into family, inheritance, administrative and intellectual property disputes. There is a movement of transnational regulation of ODR mechanisms by private entities, the European Union and the United Nations. The standardization of online dispute resolution methods by states is critical to ensuring that access to justice; procedural justice and material justice are met in ODR.
publishDate 2021
dc.date.none.fl_str_mv 2021-05-10
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv https://periodicos.fgv.br/revdireitogv/article/view/83764
url https://periodicos.fgv.br/revdireitogv/article/view/83764
dc.language.iso.fl_str_mv por
language por
dc.relation.none.fl_str_mv https://periodicos.fgv.br/revdireitogv/article/view/83764/79392
dc.rights.driver.fl_str_mv Copyright (c) 2021 Revista Direito GV
info:eu-repo/semantics/openAccess
rights_invalid_str_mv Copyright (c) 2021 Revista Direito GV
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.publisher.none.fl_str_mv Escola de Direito de São Paulo da Fundação Getulio Vargas
publisher.none.fl_str_mv Escola de Direito de São Paulo da Fundação Getulio Vargas
dc.source.none.fl_str_mv Revista Direito GV; Vol. 17 No. 1 (2021): jan.-abr. (38); e2108
Revista Direito GV; Vol. 17 Núm. 1 (2021): jan.-abr. (38); e2108
Revista Direito GV; v. 17 n. 1 (2021): jan.-abr. (38); e2108
2317-6172
reponame:Revista Direito GV
instname:Fundação Getulio Vargas (FGV)
instacron:FGV
instname_str Fundação Getulio Vargas (FGV)
instacron_str FGV
institution FGV
reponame_str Revista Direito GV
collection Revista Direito GV
repository.name.fl_str_mv Revista Direito GV - Fundação Getulio Vargas (FGV)
repository.mail.fl_str_mv ||revistadireitogv@fgv.br|| catarina.barbieri@fgv.br
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