Online dispute resolution methods: state-of-the-art of its application and challenges
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Data de Publicação: | 2021 |
Tipo de documento: | Artigo |
Idioma: | por |
Título da fonte: | Revista Direito GV |
Texto Completo: | https://periodicos.fgv.br/revdireitogv/article/view/83764 |
Resumo: | Online dispute resolution methods (ODR) are an umbrella category that encompasses the application of technology to legal practice at different levels of complexity and automation. This article aims to provide an overview of scientific literature on the concept and modalities of ODR, its main practical applications and the challenges for its regulation. The method employed was literature review. Drawing on extensive review of national and international literature on the topic, it concludes that the two central modalities of ODR software are principal and instrument systems, the latter being subdivided into expert and support systems. ODR technologies foster scale savings in conflict resolution and add functionalities that elevate the quality of decision-making. The utility of ODR mechanisms goes beyond the scope of virtual consumerist relationships, their original domain of application, and expands into family, inheritance, administrative and intellectual property disputes. There is a movement of transnational regulation of ODR mechanisms by private entities, the European Union and the United Nations. The standardization of online dispute resolution methods by states is critical to ensuring that access to justice; procedural justice and material justice are met in ODR. |
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Online dispute resolution methods: state-of-the-art of its application and challengesMétodos de resolução digital de controvérsias: estado da arte de suas aplicações e desafiosOnline dispute resolution methodsDecision support systemsArtificial intelligenceMultidoor justiceAccess to justiceResolução on-line de conflitosSistemas de suporte à decisãoInteligência artificialJustiça multiportasAcesso à justiçaOnline dispute resolution methods (ODR) are an umbrella category that encompasses the application of technology to legal practice at different levels of complexity and automation. This article aims to provide an overview of scientific literature on the concept and modalities of ODR, its main practical applications and the challenges for its regulation. The method employed was literature review. Drawing on extensive review of national and international literature on the topic, it concludes that the two central modalities of ODR software are principal and instrument systems, the latter being subdivided into expert and support systems. ODR technologies foster scale savings in conflict resolution and add functionalities that elevate the quality of decision-making. The utility of ODR mechanisms goes beyond the scope of virtual consumerist relationships, their original domain of application, and expands into family, inheritance, administrative and intellectual property disputes. There is a movement of transnational regulation of ODR mechanisms by private entities, the European Union and the United Nations. The standardization of online dispute resolution methods by states is critical to ensuring that access to justice; procedural justice and material justice are met in ODR.Métodos de resolução digital de conflitos, referidos na literatura como online dispute resolution (ODR), são uma categoria guarda-chuva que abriga a aplicação de tecnologia à prática jurídica em diferentes níveis de complexidade e automação. O objetivo deste artigo é fornecer um panorama da produção científica sobre o conceito e as modalidades de ODR, suas principais aplicações práticas e os desafios para sua regulação. O método empregado foi a revisão bibliográfica. Com base em extensiva análise da produção científica nacional e internacional, concluiu-se que as duas modalidades cardinais dos softwares ODR são os sistemas instrumentais e os principais, subdividindo-se os últimos em sistemas expert e de suporte. Tecnologias ODR proporcionam economias de escala e adicionam funcionalidades que elevam a qualidade do processo decisório. A utilidade dos mecanismos de ODR ultrapassa o âmbito das relações consumeristas virtuais, seu domínio original de aplicação, e se expande para disputas familiares, sucessórias, administrativas e de propriedade intelectual. Há um movimento de regulação transnacional dos mecanismos de ODR por entes privados, pela União Europeia e pelas Nações Unidas. A normatização dos métodos de resolução digital de controvérsias pelos Estados é fundamental para assegurar que pressupostos de acesso à justiça sejam satisfeitos em procedimentos on-line.Escola de Direito de São Paulo da Fundação Getulio Vargas2021-05-10info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionapplication/pdfhttps://periodicos.fgv.br/revdireitogv/article/view/83764Revista Direito GV; Vol. 17 No. 1 (2021): jan.-abr. (38); e2108Revista Direito GV; Vol. 17 Núm. 1 (2021): jan.-abr. (38); e2108Revista Direito GV; v. 17 n. 1 (2021): jan.-abr. (38); e21082317-6172reponame:Revista Direito GVinstname:Fundação Getulio Vargas (FGV)instacron:FGVporhttps://periodicos.fgv.br/revdireitogv/article/view/83764/79392Copyright (c) 2021 Revista Direito GVinfo:eu-repo/semantics/openAccessStange Azevedo Moulin, Carolina2021-05-18T20:22:11Zoai:ojs.periodicos.fgv.br:article/83764Revistahttps://direitosp.fgv.br/publicacoes/revista/revista-direito-gvPRIhttps://old.scielo.br/oai/scielo-oai.php||revistadireitogv@fgv.br|| catarina.barbieri@fgv.br2317-61721808-2432opendoar:2021-05-18T20:22:11Revista Direito GV - Fundação Getulio Vargas (FGV)false |
dc.title.none.fl_str_mv |
Online dispute resolution methods: state-of-the-art of its application and challenges Métodos de resolução digital de controvérsias: estado da arte de suas aplicações e desafios |
title |
Online dispute resolution methods: state-of-the-art of its application and challenges |
spellingShingle |
Online dispute resolution methods: state-of-the-art of its application and challenges Stange Azevedo Moulin, Carolina Online dispute resolution methods Decision support systems Artificial intelligence Multidoor justice Access to justice Resolução on-line de conflitos Sistemas de suporte à decisão Inteligência artificial Justiça multiportas Acesso à justiça |
title_short |
Online dispute resolution methods: state-of-the-art of its application and challenges |
title_full |
Online dispute resolution methods: state-of-the-art of its application and challenges |
title_fullStr |
Online dispute resolution methods: state-of-the-art of its application and challenges |
title_full_unstemmed |
Online dispute resolution methods: state-of-the-art of its application and challenges |
title_sort |
Online dispute resolution methods: state-of-the-art of its application and challenges |
author |
Stange Azevedo Moulin, Carolina |
author_facet |
Stange Azevedo Moulin, Carolina |
author_role |
author |
dc.contributor.author.fl_str_mv |
Stange Azevedo Moulin, Carolina |
dc.subject.por.fl_str_mv |
Online dispute resolution methods Decision support systems Artificial intelligence Multidoor justice Access to justice Resolução on-line de conflitos Sistemas de suporte à decisão Inteligência artificial Justiça multiportas Acesso à justiça |
topic |
Online dispute resolution methods Decision support systems Artificial intelligence Multidoor justice Access to justice Resolução on-line de conflitos Sistemas de suporte à decisão Inteligência artificial Justiça multiportas Acesso à justiça |
description |
Online dispute resolution methods (ODR) are an umbrella category that encompasses the application of technology to legal practice at different levels of complexity and automation. This article aims to provide an overview of scientific literature on the concept and modalities of ODR, its main practical applications and the challenges for its regulation. The method employed was literature review. Drawing on extensive review of national and international literature on the topic, it concludes that the two central modalities of ODR software are principal and instrument systems, the latter being subdivided into expert and support systems. ODR technologies foster scale savings in conflict resolution and add functionalities that elevate the quality of decision-making. The utility of ODR mechanisms goes beyond the scope of virtual consumerist relationships, their original domain of application, and expands into family, inheritance, administrative and intellectual property disputes. There is a movement of transnational regulation of ODR mechanisms by private entities, the European Union and the United Nations. The standardization of online dispute resolution methods by states is critical to ensuring that access to justice; procedural justice and material justice are met in ODR. |
publishDate |
2021 |
dc.date.none.fl_str_mv |
2021-05-10 |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion |
format |
article |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
https://periodicos.fgv.br/revdireitogv/article/view/83764 |
url |
https://periodicos.fgv.br/revdireitogv/article/view/83764 |
dc.language.iso.fl_str_mv |
por |
language |
por |
dc.relation.none.fl_str_mv |
https://periodicos.fgv.br/revdireitogv/article/view/83764/79392 |
dc.rights.driver.fl_str_mv |
Copyright (c) 2021 Revista Direito GV info:eu-repo/semantics/openAccess |
rights_invalid_str_mv |
Copyright (c) 2021 Revista Direito GV |
eu_rights_str_mv |
openAccess |
dc.format.none.fl_str_mv |
application/pdf |
dc.publisher.none.fl_str_mv |
Escola de Direito de São Paulo da Fundação Getulio Vargas |
publisher.none.fl_str_mv |
Escola de Direito de São Paulo da Fundação Getulio Vargas |
dc.source.none.fl_str_mv |
Revista Direito GV; Vol. 17 No. 1 (2021): jan.-abr. (38); e2108 Revista Direito GV; Vol. 17 Núm. 1 (2021): jan.-abr. (38); e2108 Revista Direito GV; v. 17 n. 1 (2021): jan.-abr. (38); e2108 2317-6172 reponame:Revista Direito GV instname:Fundação Getulio Vargas (FGV) instacron:FGV |
instname_str |
Fundação Getulio Vargas (FGV) |
instacron_str |
FGV |
institution |
FGV |
reponame_str |
Revista Direito GV |
collection |
Revista Direito GV |
repository.name.fl_str_mv |
Revista Direito GV - Fundação Getulio Vargas (FGV) |
repository.mail.fl_str_mv |
||revistadireitogv@fgv.br|| catarina.barbieri@fgv.br |
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