Street-level bureaucracy in the pandemic: the perception of frontline social workers on policy implementation

Detalhes bibliográficos
Autor(a) principal: Lima-Silva, Fernanda
Data de Publicação: 2020
Outros Autores: Sandim, Tatiana Lemos, Magri, Giordano Morangueira, Lotta, Gabriela
Tipo de documento: Artigo
Idioma: por
eng
Título da fonte: Revista de Administração Pública
Texto Completo: https://periodicos.fgv.br/rap/article/view/82221
Resumo: The COVID-19 pandemic highlighted the strategic role of social care policy to minimize the effects of this health crisis and its consequences on the poorest and most vulnerable population. This article analyzes the perception of street-level bureaucrats in the Brazilian social care network on how the pandemic has affected their performance and professional routine. The research was based on a survey, consultations with representatives of municipal social care services, and analysis of government regulations. The results show that social workers feel unprotected and unable to provide adequate responses to the pandemic’s increasing and urgent demands, revealing a lack of institutional support to act appropriately. The professionals also reported substantial changes in their working dynamics, particularly in their relationship with the attended population, one of the main pillars of the Brazilian social care network. These elements directly affect the provision of social care services and their potential to combat the adverse effects of the crisis.
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spelling Street-level bureaucracy in the pandemic: the perception of frontline social workers on policy implementationEl nivel de calle en la pandemia: la percepción de los trabajadores de la primera línea de la asistencia social sobre la implementación de políticasO nível de rua na pandemia: a percepção de profissionais da linha de frente da assistência social sobre a implementação de políticasCOVID-19pandemicsocial care policystreet-level bureaucrats.COVID-19pandemiapolítica de asistencia socialburócratas de la calle.COVID-19pandemiapolítica de assistência socialburocratas de nível de rua.The COVID-19 pandemic highlighted the strategic role of social care policy to minimize the effects of this health crisis and its consequences on the poorest and most vulnerable population. This article analyzes the perception of street-level bureaucrats in the Brazilian social care network on how the pandemic has affected their performance and professional routine. The research was based on a survey, consultations with representatives of municipal social care services, and analysis of government regulations. The results show that social workers feel unprotected and unable to provide adequate responses to the pandemic’s increasing and urgent demands, revealing a lack of institutional support to act appropriately. The professionals also reported substantial changes in their working dynamics, particularly in their relationship with the attended population, one of the main pillars of the Brazilian social care network. These elements directly affect the provision of social care services and their potential to combat the adverse effects of the crisis.La pandemia de COVID-19 destacó el papel estratégico de la política de atención social para minimizar los efectos de esta crisis de salud y de sus consecuencias en la población más pobre y vulnerable. A partir de este entendimiento, este artículo analiza la percepción de los burócratas a nivel de calle en la red de atención social brasileña en relación a cómo la pandemia ha afectado su desempeño y su rutina profesional. Con base en una encuesta, en consultas con representantes de los servicios municipales de atención social y regulaciones gubernamentales, la investigación ha identificado que, en la pandemia, estos trabajadores se sienten desprotegidos e incapaces de dar respuestas adecuadas a las crecientes y urgentes demandas, además de reportar cambios sustanciales en su dinámica de trabajo, incluyendo uno de sus principales pilares de actuación, el vínculo establecido con los usuarios del servicio. Al mismo tiempo, carecen de apoyo institucional para actuar con seguridad. Estos elementos afectan directamente la prestación de servicios de atención social y su potencial para combatir los efectos adversos de la crisis.A pandemia da COVID-19 ressaltou o papel estratégico da política de assistência social para minimizar os efeitos desta crise de saúde e de suas consequências sobre a população mais pobre e vulnerável. A partir desse entendimento, este artigo analisa a percepção de burocratas de nível de rua da rede socioassistencial brasileira sobre como a pandemia tem afetado sua atuação e seu cotidiano profissional. Com base em um survey, em consultas com representantes de serviços socioassistenciais municipais e em regulações governamentais, a pesquisa identificou que, na pandemia, esses trabalhadores se sentem desprotegidos e pouco capazes de dar respostas adequadas às demandas cada vez maiores e urgentes, além de relatarem mudanças substanciais nas suas dinâmicas de trabalho, incluindo um dos seus principais pilares de atuação, o vínculo estabelecido com os usuários dos serviços. Simultaneamente, sentem falta de apoio institucional para atuar com segurança. Esses elementos afetam diretamente a prestação dos serviços socioassistenciais e seu potencial de combater os efeitos adversos da crise.Fundação Getulio Vargas (FGV EBAPE)2020-09-24info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionapplication/pdfapplication/pdfhttps://periodicos.fgv.br/rap/article/view/82221Brazilian Journal of Public Administration; Vol. 54 No. 5 (2020); 1458-1471Revista de Administração Pública; Vol. 54 Núm. 5 (2020); 1458-1471Revista de Administração Pública; v. 54 n. 5 (2020); 1458-14711982-31340034-7612reponame:Revista de Administração Públicainstname:Fundação Getulio Vargas (FGV)instacron:FGVporenghttps://periodicos.fgv.br/rap/article/view/82221/78318https://periodicos.fgv.br/rap/article/view/82221/pdf_402Copyright (c) 2020 Revista de Administração Públicainfo:eu-repo/semantics/openAccessLima-Silva, FernandaSandim, Tatiana LemosMagri, Giordano MorangueiraLotta, Gabriela2020-10-21T16:13:59Zoai:ojs.periodicos.fgv.br:article/82221Revistahttps://ebape.fgv.br/publicacoes/rapONGhttps://old.scielo.br/oai/scielo-oai.php||rap@fgv.br1982-31340034-7612opendoar:2020-10-21T16:13:59Revista de Administração Pública - Fundação Getulio Vargas (FGV)false
dc.title.none.fl_str_mv Street-level bureaucracy in the pandemic: the perception of frontline social workers on policy implementation
El nivel de calle en la pandemia: la percepción de los trabajadores de la primera línea de la asistencia social sobre la implementación de políticas
O nível de rua na pandemia: a percepção de profissionais da linha de frente da assistência social sobre a implementação de políticas
title Street-level bureaucracy in the pandemic: the perception of frontline social workers on policy implementation
spellingShingle Street-level bureaucracy in the pandemic: the perception of frontline social workers on policy implementation
Lima-Silva, Fernanda
COVID-19
pandemic
social care policy
street-level bureaucrats.
COVID-19
pandemia
política de asistencia social
burócratas de la calle.
COVID-19
pandemia
política de assistência social
burocratas de nível de rua.
title_short Street-level bureaucracy in the pandemic: the perception of frontline social workers on policy implementation
title_full Street-level bureaucracy in the pandemic: the perception of frontline social workers on policy implementation
title_fullStr Street-level bureaucracy in the pandemic: the perception of frontline social workers on policy implementation
title_full_unstemmed Street-level bureaucracy in the pandemic: the perception of frontline social workers on policy implementation
title_sort Street-level bureaucracy in the pandemic: the perception of frontline social workers on policy implementation
author Lima-Silva, Fernanda
author_facet Lima-Silva, Fernanda
Sandim, Tatiana Lemos
Magri, Giordano Morangueira
Lotta, Gabriela
author_role author
author2 Sandim, Tatiana Lemos
Magri, Giordano Morangueira
Lotta, Gabriela
author2_role author
author
author
dc.contributor.author.fl_str_mv Lima-Silva, Fernanda
Sandim, Tatiana Lemos
Magri, Giordano Morangueira
Lotta, Gabriela
dc.subject.por.fl_str_mv COVID-19
pandemic
social care policy
street-level bureaucrats.
COVID-19
pandemia
política de asistencia social
burócratas de la calle.
COVID-19
pandemia
política de assistência social
burocratas de nível de rua.
topic COVID-19
pandemic
social care policy
street-level bureaucrats.
COVID-19
pandemia
política de asistencia social
burócratas de la calle.
COVID-19
pandemia
política de assistência social
burocratas de nível de rua.
description The COVID-19 pandemic highlighted the strategic role of social care policy to minimize the effects of this health crisis and its consequences on the poorest and most vulnerable population. This article analyzes the perception of street-level bureaucrats in the Brazilian social care network on how the pandemic has affected their performance and professional routine. The research was based on a survey, consultations with representatives of municipal social care services, and analysis of government regulations. The results show that social workers feel unprotected and unable to provide adequate responses to the pandemic’s increasing and urgent demands, revealing a lack of institutional support to act appropriately. The professionals also reported substantial changes in their working dynamics, particularly in their relationship with the attended population, one of the main pillars of the Brazilian social care network. These elements directly affect the provision of social care services and their potential to combat the adverse effects of the crisis.
publishDate 2020
dc.date.none.fl_str_mv 2020-09-24
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv https://periodicos.fgv.br/rap/article/view/82221
url https://periodicos.fgv.br/rap/article/view/82221
dc.language.iso.fl_str_mv por
eng
language por
eng
dc.relation.none.fl_str_mv https://periodicos.fgv.br/rap/article/view/82221/78318
https://periodicos.fgv.br/rap/article/view/82221/pdf_402
dc.rights.driver.fl_str_mv Copyright (c) 2020 Revista de Administração Pública
info:eu-repo/semantics/openAccess
rights_invalid_str_mv Copyright (c) 2020 Revista de Administração Pública
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
application/pdf
dc.publisher.none.fl_str_mv Fundação Getulio Vargas (FGV EBAPE)
publisher.none.fl_str_mv Fundação Getulio Vargas (FGV EBAPE)
dc.source.none.fl_str_mv Brazilian Journal of Public Administration; Vol. 54 No. 5 (2020); 1458-1471
Revista de Administração Pública; Vol. 54 Núm. 5 (2020); 1458-1471
Revista de Administração Pública; v. 54 n. 5 (2020); 1458-1471
1982-3134
0034-7612
reponame:Revista de Administração Pública
instname:Fundação Getulio Vargas (FGV)
instacron:FGV
instname_str Fundação Getulio Vargas (FGV)
instacron_str FGV
institution FGV
reponame_str Revista de Administração Pública
collection Revista de Administração Pública
repository.name.fl_str_mv Revista de Administração Pública - Fundação Getulio Vargas (FGV)
repository.mail.fl_str_mv ||rap@fgv.br
_version_ 1798943774208950272

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