Quality assessment in health services: accreditation, certification and quality improvement programs in public and private hospitals in the city of São Paulo

Detalhes bibliográficos
Autor(a) principal: Júnior, José Maria Peres Moreno
Data de Publicação: 2005
Outros Autores: Zucchi, Paola
Tipo de documento: Artigo
Idioma: por
Título da fonte: Revista de Administração Pública
Texto Completo: https://periodicos.fgv.br/rap/article/view/6558
Resumo: This article presents the results of a survey involving 12 hospitals in the city of São Paulo, Brazil, whose main objective was to identify the assessment methods and quality improvement programs used by public and private hospitals. The survey identified how quality assessment is operated as well as the factors that hinder the implementation and operation of quality improvement programs. The data was gathered using forms posted via web to the participants. The survey form was structured in six main topics so as to gather information identifying and characterizing the healthcare unit and to describe the methods used to assess the quality of healthcare services, as well as how the quality improvement programs worked. The survey showed a preference for hospital accreditation as structured assessment method, as well as the organizational culture as the main hindering factor for the implementation of quality control.
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spelling Quality assessment in health services: accreditation, certification and quality improvement programs in public and private hospitals in the city of São PauloAvaliação de qualidade em serviços de saúde: acreditação, certificação e programas de melhoria da qualidade em hospitais públicos e privados do município de São Paulohealthcare qualityquality assessmenthealthcare services.qualidade da assistênciaavaliação de qualidadeserviços de saúde.This article presents the results of a survey involving 12 hospitals in the city of São Paulo, Brazil, whose main objective was to identify the assessment methods and quality improvement programs used by public and private hospitals. The survey identified how quality assessment is operated as well as the factors that hinder the implementation and operation of quality improvement programs. The data was gathered using forms posted via web to the participants. The survey form was structured in six main topics so as to gather information identifying and characterizing the healthcare unit and to describe the methods used to assess the quality of healthcare services, as well as how the quality improvement programs worked. The survey showed a preference for hospital accreditation as structured assessment method, as well as the organizational culture as the main hindering factor for the implementation of quality control.Este artigo mostra o resultado de uma pesquisa que envolveu 12 hospitais do município de São Paulo e que buscou identificar os métodos de avaliação e dos programas de qualidade utilizados nos hospitais públicos e privados selecionados. A pesquisa identificou a operacionalização das ações de avaliação da qualidade e apontou os fatores adversos à instalação e ao funcionamento dos programas de melhoria da qualidade. A coleta de dados foi realizada por meio de formulários, utilizando a rede mundial de computadores para o contato com os participantes da amostra. O formulário elaborado para a pesquisa foi estruturado em seis blocos principais e teve como objetivo coletar informações sobre a identificação e a caracterização geral do estabelecimento hospitalar e descrever os métodos utilizados para a avaliação da qualidade da assistência prestada e a implantação e funcionamento de programas de melhoria da qualidade. O resultado do estudo evidenciou a preferência pelo uso da acreditação hospitalar como metodologia estruturada de avaliação e a cultura organizacional como o principal problema relacionado à implantação da qualidade.Fundação Getulio Vargas (FGV EBAPE)2005-01-01info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionapplication/pdfhttps://periodicos.fgv.br/rap/article/view/6558Brazilian Journal of Public Administration; Vol. 39 No. 1 (2005); 7 a 16Revista de Administração Pública; Vol. 39 Núm. 1 (2005); 7 a 16Revista de Administração Pública; v. 39 n. 1 (2005); 7 a 161982-31340034-7612reponame:Revista de Administração Públicainstname:Fundação Getulio Vargas (FGV)instacron:FGVporhttps://periodicos.fgv.br/rap/article/view/6558/5142Júnior, José Maria Peres MorenoZucchi, Paolainfo:eu-repo/semantics/openAccess2021-11-17T20:57:34Zoai:ojs.periodicos.fgv.br:article/6558Revistahttps://ebape.fgv.br/publicacoes/rapONGhttps://old.scielo.br/oai/scielo-oai.php||rap@fgv.br1982-31340034-7612opendoar:2021-11-17T20:57:34Revista de Administração Pública - Fundação Getulio Vargas (FGV)false
dc.title.none.fl_str_mv Quality assessment in health services: accreditation, certification and quality improvement programs in public and private hospitals in the city of São Paulo
Avaliação de qualidade em serviços de saúde: acreditação, certificação e programas de melhoria da qualidade em hospitais públicos e privados do município de São Paulo
title Quality assessment in health services: accreditation, certification and quality improvement programs in public and private hospitals in the city of São Paulo
spellingShingle Quality assessment in health services: accreditation, certification and quality improvement programs in public and private hospitals in the city of São Paulo
Júnior, José Maria Peres Moreno
healthcare quality
quality assessment
healthcare services.
qualidade da assistência
avaliação de qualidade
serviços de saúde.
title_short Quality assessment in health services: accreditation, certification and quality improvement programs in public and private hospitals in the city of São Paulo
title_full Quality assessment in health services: accreditation, certification and quality improvement programs in public and private hospitals in the city of São Paulo
title_fullStr Quality assessment in health services: accreditation, certification and quality improvement programs in public and private hospitals in the city of São Paulo
title_full_unstemmed Quality assessment in health services: accreditation, certification and quality improvement programs in public and private hospitals in the city of São Paulo
title_sort Quality assessment in health services: accreditation, certification and quality improvement programs in public and private hospitals in the city of São Paulo
author Júnior, José Maria Peres Moreno
author_facet Júnior, José Maria Peres Moreno
Zucchi, Paola
author_role author
author2 Zucchi, Paola
author2_role author
dc.contributor.author.fl_str_mv Júnior, José Maria Peres Moreno
Zucchi, Paola
dc.subject.por.fl_str_mv healthcare quality
quality assessment
healthcare services.
qualidade da assistência
avaliação de qualidade
serviços de saúde.
topic healthcare quality
quality assessment
healthcare services.
qualidade da assistência
avaliação de qualidade
serviços de saúde.
description This article presents the results of a survey involving 12 hospitals in the city of São Paulo, Brazil, whose main objective was to identify the assessment methods and quality improvement programs used by public and private hospitals. The survey identified how quality assessment is operated as well as the factors that hinder the implementation and operation of quality improvement programs. The data was gathered using forms posted via web to the participants. The survey form was structured in six main topics so as to gather information identifying and characterizing the healthcare unit and to describe the methods used to assess the quality of healthcare services, as well as how the quality improvement programs worked. The survey showed a preference for hospital accreditation as structured assessment method, as well as the organizational culture as the main hindering factor for the implementation of quality control.
publishDate 2005
dc.date.none.fl_str_mv 2005-01-01
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv https://periodicos.fgv.br/rap/article/view/6558
url https://periodicos.fgv.br/rap/article/view/6558
dc.language.iso.fl_str_mv por
language por
dc.relation.none.fl_str_mv https://periodicos.fgv.br/rap/article/view/6558/5142
dc.rights.driver.fl_str_mv info:eu-repo/semantics/openAccess
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.publisher.none.fl_str_mv Fundação Getulio Vargas (FGV EBAPE)
publisher.none.fl_str_mv Fundação Getulio Vargas (FGV EBAPE)
dc.source.none.fl_str_mv Brazilian Journal of Public Administration; Vol. 39 No. 1 (2005); 7 a 16
Revista de Administração Pública; Vol. 39 Núm. 1 (2005); 7 a 16
Revista de Administração Pública; v. 39 n. 1 (2005); 7 a 16
1982-3134
0034-7612
reponame:Revista de Administração Pública
instname:Fundação Getulio Vargas (FGV)
instacron:FGV
instname_str Fundação Getulio Vargas (FGV)
instacron_str FGV
institution FGV
reponame_str Revista de Administração Pública
collection Revista de Administração Pública
repository.name.fl_str_mv Revista de Administração Pública - Fundação Getulio Vargas (FGV)
repository.mail.fl_str_mv ||rap@fgv.br
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