Quality assessment in health services: accreditation, certification and quality improvement programs in public and private hospitals in the city of São Paulo
Autor(a) principal: | |
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Data de Publicação: | 2005 |
Outros Autores: | |
Tipo de documento: | Artigo |
Idioma: | por |
Título da fonte: | Revista de Administração Pública |
Texto Completo: | https://periodicos.fgv.br/rap/article/view/6558 |
Resumo: | This article presents the results of a survey involving 12 hospitals in the city of São Paulo, Brazil, whose main objective was to identify the assessment methods and quality improvement programs used by public and private hospitals. The survey identified how quality assessment is operated as well as the factors that hinder the implementation and operation of quality improvement programs. The data was gathered using forms posted via web to the participants. The survey form was structured in six main topics so as to gather information identifying and characterizing the healthcare unit and to describe the methods used to assess the quality of healthcare services, as well as how the quality improvement programs worked. The survey showed a preference for hospital accreditation as structured assessment method, as well as the organizational culture as the main hindering factor for the implementation of quality control. |
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Quality assessment in health services: accreditation, certification and quality improvement programs in public and private hospitals in the city of São PauloAvaliação de qualidade em serviços de saúde: acreditação, certificação e programas de melhoria da qualidade em hospitais públicos e privados do município de São Paulohealthcare qualityquality assessmenthealthcare services.qualidade da assistênciaavaliação de qualidadeserviços de saúde.This article presents the results of a survey involving 12 hospitals in the city of São Paulo, Brazil, whose main objective was to identify the assessment methods and quality improvement programs used by public and private hospitals. The survey identified how quality assessment is operated as well as the factors that hinder the implementation and operation of quality improvement programs. The data was gathered using forms posted via web to the participants. The survey form was structured in six main topics so as to gather information identifying and characterizing the healthcare unit and to describe the methods used to assess the quality of healthcare services, as well as how the quality improvement programs worked. The survey showed a preference for hospital accreditation as structured assessment method, as well as the organizational culture as the main hindering factor for the implementation of quality control.Este artigo mostra o resultado de uma pesquisa que envolveu 12 hospitais do município de São Paulo e que buscou identificar os métodos de avaliação e dos programas de qualidade utilizados nos hospitais públicos e privados selecionados. A pesquisa identificou a operacionalização das ações de avaliação da qualidade e apontou os fatores adversos à instalação e ao funcionamento dos programas de melhoria da qualidade. A coleta de dados foi realizada por meio de formulários, utilizando a rede mundial de computadores para o contato com os participantes da amostra. O formulário elaborado para a pesquisa foi estruturado em seis blocos principais e teve como objetivo coletar informações sobre a identificação e a caracterização geral do estabelecimento hospitalar e descrever os métodos utilizados para a avaliação da qualidade da assistência prestada e a implantação e funcionamento de programas de melhoria da qualidade. O resultado do estudo evidenciou a preferência pelo uso da acreditação hospitalar como metodologia estruturada de avaliação e a cultura organizacional como o principal problema relacionado à implantação da qualidade.Fundação Getulio Vargas (FGV EBAPE)2005-01-01info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionapplication/pdfhttps://periodicos.fgv.br/rap/article/view/6558Brazilian Journal of Public Administration; Vol. 39 No. 1 (2005); 7 a 16Revista de Administração Pública; Vol. 39 Núm. 1 (2005); 7 a 16Revista de Administração Pública; v. 39 n. 1 (2005); 7 a 161982-31340034-7612reponame:Revista de Administração Públicainstname:Fundação Getulio Vargas (FGV)instacron:FGVporhttps://periodicos.fgv.br/rap/article/view/6558/5142Júnior, José Maria Peres MorenoZucchi, Paolainfo:eu-repo/semantics/openAccess2021-11-17T20:57:34Zoai:ojs.periodicos.fgv.br:article/6558Revistahttps://ebape.fgv.br/publicacoes/rapONGhttps://old.scielo.br/oai/scielo-oai.php||rap@fgv.br1982-31340034-7612opendoar:2021-11-17T20:57:34Revista de Administração Pública - Fundação Getulio Vargas (FGV)false |
dc.title.none.fl_str_mv |
Quality assessment in health services: accreditation, certification and quality improvement programs in public and private hospitals in the city of São Paulo Avaliação de qualidade em serviços de saúde: acreditação, certificação e programas de melhoria da qualidade em hospitais públicos e privados do município de São Paulo |
title |
Quality assessment in health services: accreditation, certification and quality improvement programs in public and private hospitals in the city of São Paulo |
spellingShingle |
Quality assessment in health services: accreditation, certification and quality improvement programs in public and private hospitals in the city of São Paulo Júnior, José Maria Peres Moreno healthcare quality quality assessment healthcare services. qualidade da assistência avaliação de qualidade serviços de saúde. |
title_short |
Quality assessment in health services: accreditation, certification and quality improvement programs in public and private hospitals in the city of São Paulo |
title_full |
Quality assessment in health services: accreditation, certification and quality improvement programs in public and private hospitals in the city of São Paulo |
title_fullStr |
Quality assessment in health services: accreditation, certification and quality improvement programs in public and private hospitals in the city of São Paulo |
title_full_unstemmed |
Quality assessment in health services: accreditation, certification and quality improvement programs in public and private hospitals in the city of São Paulo |
title_sort |
Quality assessment in health services: accreditation, certification and quality improvement programs in public and private hospitals in the city of São Paulo |
author |
Júnior, José Maria Peres Moreno |
author_facet |
Júnior, José Maria Peres Moreno Zucchi, Paola |
author_role |
author |
author2 |
Zucchi, Paola |
author2_role |
author |
dc.contributor.author.fl_str_mv |
Júnior, José Maria Peres Moreno Zucchi, Paola |
dc.subject.por.fl_str_mv |
healthcare quality quality assessment healthcare services. qualidade da assistência avaliação de qualidade serviços de saúde. |
topic |
healthcare quality quality assessment healthcare services. qualidade da assistência avaliação de qualidade serviços de saúde. |
description |
This article presents the results of a survey involving 12 hospitals in the city of São Paulo, Brazil, whose main objective was to identify the assessment methods and quality improvement programs used by public and private hospitals. The survey identified how quality assessment is operated as well as the factors that hinder the implementation and operation of quality improvement programs. The data was gathered using forms posted via web to the participants. The survey form was structured in six main topics so as to gather information identifying and characterizing the healthcare unit and to describe the methods used to assess the quality of healthcare services, as well as how the quality improvement programs worked. The survey showed a preference for hospital accreditation as structured assessment method, as well as the organizational culture as the main hindering factor for the implementation of quality control. |
publishDate |
2005 |
dc.date.none.fl_str_mv |
2005-01-01 |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion |
format |
article |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
https://periodicos.fgv.br/rap/article/view/6558 |
url |
https://periodicos.fgv.br/rap/article/view/6558 |
dc.language.iso.fl_str_mv |
por |
language |
por |
dc.relation.none.fl_str_mv |
https://periodicos.fgv.br/rap/article/view/6558/5142 |
dc.rights.driver.fl_str_mv |
info:eu-repo/semantics/openAccess |
eu_rights_str_mv |
openAccess |
dc.format.none.fl_str_mv |
application/pdf |
dc.publisher.none.fl_str_mv |
Fundação Getulio Vargas (FGV EBAPE) |
publisher.none.fl_str_mv |
Fundação Getulio Vargas (FGV EBAPE) |
dc.source.none.fl_str_mv |
Brazilian Journal of Public Administration; Vol. 39 No. 1 (2005); 7 a 16 Revista de Administração Pública; Vol. 39 Núm. 1 (2005); 7 a 16 Revista de Administração Pública; v. 39 n. 1 (2005); 7 a 16 1982-3134 0034-7612 reponame:Revista de Administração Pública instname:Fundação Getulio Vargas (FGV) instacron:FGV |
instname_str |
Fundação Getulio Vargas (FGV) |
instacron_str |
FGV |
institution |
FGV |
reponame_str |
Revista de Administração Pública |
collection |
Revista de Administração Pública |
repository.name.fl_str_mv |
Revista de Administração Pública - Fundação Getulio Vargas (FGV) |
repository.mail.fl_str_mv |
||rap@fgv.br |
_version_ |
1798943763579535360 |