The concept of service co-production: proposal for application in the Brazilian Judiciary

Detalhes bibliográficos
Autor(a) principal: Gomes, Adalmir Oliveira
Data de Publicação: 2018
Outros Autores: Moura, Walter José Faiad
Tipo de documento: Artigo
Idioma: por
eng
Título da fonte: Cadernos EBAPE.BR
Texto Completo: https://periodicos.fgv.br/cadernosebape/article/view/62832
Resumo: Despite the relevance of judicial services for the operation of government and society as a whole, the provision of this service in Brazil has almost no received interest from public administration scholars. In this essay we discuss the judicial services based on the co-production concept, the management models and the mechanisms of user’s participation. The purpose of this article is to encourage the co-production of judicial services in Brazil. The work shows how some judicial services are co-produced and how this process could be improved based on the role of judges and managers. Therefore, we offer a set of theoretical propositions to be tested empirically in future studies. We provide conceptual tools to assist researchers in the description, evaluation and prediction of different modes of coproduction of judicial services. In addition, we reinforce with managers and members of the Judiciary the importance of strategically considering the experience and participation of users in the production and delivery of services.
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spelling The concept of service co-production: proposal for application in the Brazilian JudiciaryEl concepto de coproducción de servicios: propuesta de aplicación en el Poder Judicial BrasileñoO conceito de coprodução de serviços: proposta de aplicação no Judiciário brasileiroJudicial management. Public services. Judicial services. Co-production.Administración de justicia. Servicios públicos. Servicios judiciales. Coproducción.Administração da justiça. Serviços públicos. Serviços judiciários. Coprodução.Despite the relevance of judicial services for the operation of government and society as a whole, the provision of this service in Brazil has almost no received interest from public administration scholars. In this essay we discuss the judicial services based on the co-production concept, the management models and the mechanisms of user’s participation. The purpose of this article is to encourage the co-production of judicial services in Brazil. The work shows how some judicial services are co-produced and how this process could be improved based on the role of judges and managers. Therefore, we offer a set of theoretical propositions to be tested empirically in future studies. We provide conceptual tools to assist researchers in the description, evaluation and prediction of different modes of coproduction of judicial services. In addition, we reinforce with managers and members of the Judiciary the importance of strategically considering the experience and participation of users in the production and delivery of services.A pesar de la relevancia de los servicios judiciales para el funcionamiento del gobierno y la sociedad como un todo, una prestación de este tipo de servicio no Brasil prácticamente no recibió interés por parte de los estudiosos de la administración pública. Discutimos no presente ensaio los servicios judiciales con base no concepto de coproducción, nos modelos de gestión y nos mecanismos de participación de usuarios y prestadores de servicios. El objetivo del artículo es incentivar la coproducción de servicios judiciales en Brasil. O trabalho muestra como algunos servicios judiciales son coproduzidos, y como esta coproducción está relacionada con el papel de juicios y gestores. Para tanto, se ha propuesto un conjunto de propuestas teóricas y se ha probado empíricamente en estudios futuros. El trabajo ofrece herramientas para los investigadores auxiliares en la descripción, la evaluación y la preimpresión de los diferentes modos de coproducción de los servicios judiciales. Además, los gestores y los miembros del sistema judicial están alertados de la importancia de considerar estratégicamente la experiencia y participación de los usuarios en la producción y entrega de los servicios.Apesar da relevância dos serviços judiciários para o funcionamento do governo e da sociedade como um todo, a prestação desse tipo de serviço no Brasil praticamente não tem recebido interesse por parte de estudiosos da administração pública. Neste ensaio, discutimos os serviços judiciários com base no conceito de coprodução, nos modelos de gestão e nos mecanismos de participação de usuários e prestadores dos serviços. O objetivo do artigo é incentivar a coprodução dos serviços judiciários no Brasil. A pesquisa mostra como alguns serviços judiciários são coproduzidos e como esse processo poderia ser aprimorado com base no papel de juízes e gestores. Para tanto, oferecemos um conjunto de proposições teóricas a ser testado empiricamente em estudos futuros. Fornecemos ferramentas conceituais para auxiliar pesquisadores na descrição, avaliação e predição dos diferentes modos de coprodução de serviços judiciários. Além disso, reforçamos junto a gestores e membros do Judiciário a importância de considerar estrategicamente a experiência e a participação dos usuários na produção e na entrega dos serviços.Escola Brasileira de Administração Pública e de Empresas da Fundação Getulio Vargas2018-06-29info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionapplication/pdfapplication/pdfhttps://periodicos.fgv.br/cadernosebape/article/view/62832Cadernos EBAPE.BR; Vol. 16 No. 3 (2018); 469-485Cadernos EBAPE.BR; Vol. 16 Núm. 3 (2018); 469-485Cadernos EBAPE.BR; v. 16 n. 3 (2018); 469-4851679-3951reponame:Cadernos EBAPE.BRinstname:Fundação Getulio Vargas (FGV)instacron:FGVporenghttps://periodicos.fgv.br/cadernosebape/article/view/62832/72442https://periodicos.fgv.br/cadernosebape/article/view/62832/72444Copyright (c) 2018 Cadernos EBAPE.BRinfo:eu-repo/semantics/openAccessGomes, Adalmir OliveiraMoura, Walter José Faiad2018-09-11T14:22:27Zoai:ojs.periodicos.fgv.br:article/62832Revistahttps://periodicos.fgv.br/cadernosebapehttps://periodicos.fgv.br/cadernosebape/oaicadernosebape@fgv.br||cadernosebape@fgv.br1679-39511679-3951opendoar:2024-05-13T10:00:02.074168Cadernos EBAPE.BR - Fundação Getulio Vargas (FGV)true
dc.title.none.fl_str_mv The concept of service co-production: proposal for application in the Brazilian Judiciary
El concepto de coproducción de servicios: propuesta de aplicación en el Poder Judicial Brasileño
O conceito de coprodução de serviços: proposta de aplicação no Judiciário brasileiro
title The concept of service co-production: proposal for application in the Brazilian Judiciary
spellingShingle The concept of service co-production: proposal for application in the Brazilian Judiciary
Gomes, Adalmir Oliveira
Judicial management. Public services. Judicial services. Co-production.
Administración de justicia. Servicios públicos. Servicios judiciales. Coproducción.
Administração da justiça. Serviços públicos. Serviços judiciários. Coprodução.
title_short The concept of service co-production: proposal for application in the Brazilian Judiciary
title_full The concept of service co-production: proposal for application in the Brazilian Judiciary
title_fullStr The concept of service co-production: proposal for application in the Brazilian Judiciary
title_full_unstemmed The concept of service co-production: proposal for application in the Brazilian Judiciary
title_sort The concept of service co-production: proposal for application in the Brazilian Judiciary
author Gomes, Adalmir Oliveira
author_facet Gomes, Adalmir Oliveira
Moura, Walter José Faiad
author_role author
author2 Moura, Walter José Faiad
author2_role author
dc.contributor.author.fl_str_mv Gomes, Adalmir Oliveira
Moura, Walter José Faiad
dc.subject.por.fl_str_mv Judicial management. Public services. Judicial services. Co-production.
Administración de justicia. Servicios públicos. Servicios judiciales. Coproducción.
Administração da justiça. Serviços públicos. Serviços judiciários. Coprodução.
topic Judicial management. Public services. Judicial services. Co-production.
Administración de justicia. Servicios públicos. Servicios judiciales. Coproducción.
Administração da justiça. Serviços públicos. Serviços judiciários. Coprodução.
description Despite the relevance of judicial services for the operation of government and society as a whole, the provision of this service in Brazil has almost no received interest from public administration scholars. In this essay we discuss the judicial services based on the co-production concept, the management models and the mechanisms of user’s participation. The purpose of this article is to encourage the co-production of judicial services in Brazil. The work shows how some judicial services are co-produced and how this process could be improved based on the role of judges and managers. Therefore, we offer a set of theoretical propositions to be tested empirically in future studies. We provide conceptual tools to assist researchers in the description, evaluation and prediction of different modes of coproduction of judicial services. In addition, we reinforce with managers and members of the Judiciary the importance of strategically considering the experience and participation of users in the production and delivery of services.
publishDate 2018
dc.date.none.fl_str_mv 2018-06-29
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv https://periodicos.fgv.br/cadernosebape/article/view/62832
url https://periodicos.fgv.br/cadernosebape/article/view/62832
dc.language.iso.fl_str_mv por
eng
language por
eng
dc.relation.none.fl_str_mv https://periodicos.fgv.br/cadernosebape/article/view/62832/72442
https://periodicos.fgv.br/cadernosebape/article/view/62832/72444
dc.rights.driver.fl_str_mv Copyright (c) 2018 Cadernos EBAPE.BR
info:eu-repo/semantics/openAccess
rights_invalid_str_mv Copyright (c) 2018 Cadernos EBAPE.BR
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
application/pdf
dc.publisher.none.fl_str_mv Escola Brasileira de Administração Pública e de Empresas da Fundação Getulio Vargas
publisher.none.fl_str_mv Escola Brasileira de Administração Pública e de Empresas da Fundação Getulio Vargas
dc.source.none.fl_str_mv Cadernos EBAPE.BR; Vol. 16 No. 3 (2018); 469-485
Cadernos EBAPE.BR; Vol. 16 Núm. 3 (2018); 469-485
Cadernos EBAPE.BR; v. 16 n. 3 (2018); 469-485
1679-3951
reponame:Cadernos EBAPE.BR
instname:Fundação Getulio Vargas (FGV)
instacron:FGV
instname_str Fundação Getulio Vargas (FGV)
instacron_str FGV
institution FGV
reponame_str Cadernos EBAPE.BR
collection Cadernos EBAPE.BR
repository.name.fl_str_mv Cadernos EBAPE.BR - Fundação Getulio Vargas (FGV)
repository.mail.fl_str_mv cadernosebape@fgv.br||cadernosebape@fgv.br
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