O impacto da orientação para o mercado sobre o desempenho financeiro: as concessionárias de veículos da Fiat no Brasil

• Autor(a) principal: Urdan, André Torres
• Data de Publicação: 2001
• Tipo de documento: Relatório
• Idioma: por
• Título da fonte: Repositório Institucional do FGV (FGV Repositório Digital)
• Texto Completo: http://hdl.handle.net/10438/3111
• topic: Financial performance; Orientação para o mercado; Concessionárias de veículos; Desempenho financeiro; Brasil; Fiat; Administração de empresas; Fiat Automóveis; Desempenho - Finanças

This report concerns a research about the Impact of Market Orientation on Financial Performance. It was undertaken a theoretical review and then a conceptual model was designed. The model was empirically tested with data from a sample of 122 executives of Fiat vehicle dealerships operating in Brazil using the method of structural equations modeling. In a former phase, the same analysis was undertaken with a sample of executive of General Motors vehicle dealerships operating in the country. In this phase, notwithstanding the intervening limitations, the global adjustment of the Model seemed small. Only the causal link between the component Customer Orientation of Market Orientation appeared as significant cause of Financial Performance. The results were discussed taking into account the literature and its implications were analyzed. More research is necessary to understand these complex phenomena.