Impacts after training of pharmacy assistants: a pilot for Pharmaceutical services in Brazil?

• Autor(a) principal: Silva Giomo, Anna Heliza
• Data de Publicação: 2022
• Outros Autores: da Costa D’Oliveira, Letícia, Alvares Leite, Lívia, Santos Santana, Rafael, Urruth Leão Tavares, Noemia, Mendonça da Silva, Dayde Lane
• Tipo de documento: Artigo
• Idioma: por
• Título da fonte: Revista Eletrônica Debates em Educação Científica e Tecnológica
• Texto Completo: https://ojs.ifes.edu.br/index.php/ept/article/view/1067
• topic: Técnicos em Farmácia;; Atenção Primária à Saúde;; Capacitação em Serviço;; Educação Continuada.; Pharmacy Technicians;; Primary Health Care;; Inservice Training;; Education, Continuing.

The present study aimed to describe the impact of training for pharmacy assistants without specific training. Using a quali-quantitative approach, an improvement in the performance of 111 servers was verified, with an average increase of 12% in post-course evaluation scores (p=0.015). For specific themes, such as basic notions of medication, there was a 30% reduction to 10% of unsuccessful questions. Interviewed pharmacists and managers reported improvement in team communication, user service and compliance with service standards. The potential benefits of this strategy can be expanded to other federal entities, since it was observed that only 17% of the states offer some kind of similar training.