A critical analysis of quality managment implementation in a small brazilian company

• Autor(a) principal: Schmitz Rauber, Jonathan
• Data de Publicação: 2014
• Outros Autores: Viana Borges, Marco Antonio, Manoel Júnior, Márcio Laênio, Pacheco, Diego Augusto de Jesus
• Tipo de documento: Artigo
• Idioma: eng
• Título da fonte: Independent Journal of Management & Production
• Texto Completo: http://www.ijmp.jor.br/index.php/ijmp/article/view/121
• topic: ISO 9001; Small company; Organizational changes; Quality Management

This project involves identifying major organizational changes occurred in a small company in the printing supplies sector as it implemented the ISO 9001:2000 standard. The case study methodology was used through exploratory research to conduct semi-structured interviews with six employees in addition to participant observation. The desired outcome of this article is the identification of the benefits and difficulties encountered in the implementation process and a comparison between the new and previous practices. The main results of the research relate to the process of professionalization of management practices of the company and the improved internal processes.