The user’s satisfaction of the Family Health Program: evaluation on health care [Abstract in English]

Detalhes bibliográficos
Autor(a) principal: Cotta, Rosângela Minardi Mitre
Data de Publicação: 2006
Outros Autores: Marques, Emanuele Souza, Maia, Társis de Mattos, Azeredo, Catarina Machado, Schott, Márcia, Franceschini, Sylvia do Carmo C., Priore, Silvia Eloísa
Tipo de documento: Artigo
Idioma: por
eng
Título da fonte: Scientia Medica (Porto Alegre. Online)
Texto Completo: https://revistaseletronicas.pucrs.br/scientiamedica/article/view/1572
Resumo: Objective: The present study has as objective to evaluate the users’ satisfaction according to the health care provided Family Health Program’s multiprofessinal team (PSF) of Teixeiras-MG. Material and methods: It is an observacional study of traverse cut, of quanti-qualitative approach, which collection of data was made by a semi-structured interview. Results: The relative variables to the education, kindness, good will, listening ability and capacity to understand the patient’s reasons presented a percentage one above 75% what could have influenced positively on the perception of resolutividade of the service. When comparing the services of health after the implantation of PSF, 82,5% of the users told that there was improvement. Conclusion: A high degree of users’ of PSF satisfaction was observed, showing that the experience, in the municipal district in study, well succeeded can be considered. KEY WORDS: FAMILY HEALTH PROGRAM; CONSUMER SATISFACTION; DELIVERY OF HEALTH CARE.
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spelling The user’s satisfaction of the Family Health Program: evaluation on health care [Abstract in English]A satisfação dos usuários do Programa de Saúde da Família: avaliando o cuidado em saúdeObjective: The present study has as objective to evaluate the users’ satisfaction according to the health care provided Family Health Program’s multiprofessinal team (PSF) of Teixeiras-MG. Material and methods: It is an observacional study of traverse cut, of quanti-qualitative approach, which collection of data was made by a semi-structured interview. Results: The relative variables to the education, kindness, good will, listening ability and capacity to understand the patient’s reasons presented a percentage one above 75% what could have influenced positively on the perception of resolutividade of the service. When comparing the services of health after the implantation of PSF, 82,5% of the users told that there was improvement. Conclusion: A high degree of users’ of PSF satisfaction was observed, showing that the experience, in the municipal district in study, well succeeded can be considered. KEY WORDS: FAMILY HEALTH PROGRAM; CONSUMER SATISFACTION; DELIVERY OF HEALTH CARE.Objetivo: O presente estudo tem por objetivo avaliar a satisfação dos usuários referente ao cuidado em saúde prestado pela equipe multiprofissional do Programa de Saúde da Família (PSF) de Teixeiras – MG. Material e métodos: Trata-se de um estudo observacional de corte transversal, de abordagem quantiqualitativa, cuja coleta dos dados se deu através de um questionário semi-estruturado. Resultados: As variáveis relativas à educação, gentileza, boa vontade, capacidade de escuta e capacidade de entender os motivos do paciente apresentaram um percentual acima de 75% podendo ter influenciado positivamente na percepção de resolutividade do serviço. Ao comparar os serviços de saúde após a implantação do PSF, 82,5% dos usuários relataram que houve melhoria. Conclusão: Observou-se um elevado grau de satisfação de usuários do PSF, mostrando que a experiência, no município em estudo, pode ser considerada exitosa. UNITERMOS: PROGRAMA SAÚDE DA FAMÍLIA; SATISFAÇÃO DOS CONSUMIDORES; PRESTAÇÃO DE CUIDADOS DE SAÚDE. Editora da PUCRS - ediPUCRS2006-10-23info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionapplication/pdfapplication/pdfhttps://revistaseletronicas.pucrs.br/scientiamedica/article/view/1572Scientia Medica; Vol. 15 No. 4 (2005)Scientia Medica; v. 15 n. 4 (2005)1980-61081806-5562reponame:Scientia Medica (Porto Alegre. Online)instname:Pontifícia Universidade Católica do Rio Grande do Sul (PUCRS)instacron:PUC_RSporenghttps://revistaseletronicas.pucrs.br/scientiamedica/article/view/1572/1175https://revistaseletronicas.pucrs.br/scientiamedica/article/view/1572/7927Cotta, Rosângela Minardi MitreMarques, Emanuele SouzaMaia, Társis de MattosAzeredo, Catarina MachadoSchott, MárciaFranceschini, Sylvia do Carmo C.Priore, Silvia Eloísainfo:eu-repo/semantics/openAccess2012-06-25T15:45:49Zoai:ojs.revistaseletronicas.pucrs.br:article/1572Revistahttps://revistaseletronicas.pucrs.br/scientiamedica/PUBhttps://revistaseletronicas.pucrs.br/scientiamedica/oaiscientiamedica@pucrs.br || editora.periodicos@pucrs.br1980-61081806-5562opendoar:2012-06-25T15:45:49Scientia Medica (Porto Alegre. Online) - Pontifícia Universidade Católica do Rio Grande do Sul (PUCRS)false
dc.title.none.fl_str_mv The user’s satisfaction of the Family Health Program: evaluation on health care [Abstract in English]
A satisfação dos usuários do Programa de Saúde da Família: avaliando o cuidado em saúde
title The user’s satisfaction of the Family Health Program: evaluation on health care [Abstract in English]
spellingShingle The user’s satisfaction of the Family Health Program: evaluation on health care [Abstract in English]
Cotta, Rosângela Minardi Mitre
title_short The user’s satisfaction of the Family Health Program: evaluation on health care [Abstract in English]
title_full The user’s satisfaction of the Family Health Program: evaluation on health care [Abstract in English]
title_fullStr The user’s satisfaction of the Family Health Program: evaluation on health care [Abstract in English]
title_full_unstemmed The user’s satisfaction of the Family Health Program: evaluation on health care [Abstract in English]
title_sort The user’s satisfaction of the Family Health Program: evaluation on health care [Abstract in English]
author Cotta, Rosângela Minardi Mitre
author_facet Cotta, Rosângela Minardi Mitre
Marques, Emanuele Souza
Maia, Társis de Mattos
Azeredo, Catarina Machado
Schott, Márcia
Franceschini, Sylvia do Carmo C.
Priore, Silvia Eloísa
author_role author
author2 Marques, Emanuele Souza
Maia, Társis de Mattos
Azeredo, Catarina Machado
Schott, Márcia
Franceschini, Sylvia do Carmo C.
Priore, Silvia Eloísa
author2_role author
author
author
author
author
author
dc.contributor.author.fl_str_mv Cotta, Rosângela Minardi Mitre
Marques, Emanuele Souza
Maia, Társis de Mattos
Azeredo, Catarina Machado
Schott, Márcia
Franceschini, Sylvia do Carmo C.
Priore, Silvia Eloísa
description Objective: The present study has as objective to evaluate the users’ satisfaction according to the health care provided Family Health Program’s multiprofessinal team (PSF) of Teixeiras-MG. Material and methods: It is an observacional study of traverse cut, of quanti-qualitative approach, which collection of data was made by a semi-structured interview. Results: The relative variables to the education, kindness, good will, listening ability and capacity to understand the patient’s reasons presented a percentage one above 75% what could have influenced positively on the perception of resolutividade of the service. When comparing the services of health after the implantation of PSF, 82,5% of the users told that there was improvement. Conclusion: A high degree of users’ of PSF satisfaction was observed, showing that the experience, in the municipal district in study, well succeeded can be considered. KEY WORDS: FAMILY HEALTH PROGRAM; CONSUMER SATISFACTION; DELIVERY OF HEALTH CARE.
publishDate 2006
dc.date.none.fl_str_mv 2006-10-23
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv https://revistaseletronicas.pucrs.br/scientiamedica/article/view/1572
url https://revistaseletronicas.pucrs.br/scientiamedica/article/view/1572
dc.language.iso.fl_str_mv por
eng
language por
eng
dc.relation.none.fl_str_mv https://revistaseletronicas.pucrs.br/scientiamedica/article/view/1572/1175
https://revistaseletronicas.pucrs.br/scientiamedica/article/view/1572/7927
dc.rights.driver.fl_str_mv info:eu-repo/semantics/openAccess
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
application/pdf
dc.publisher.none.fl_str_mv Editora da PUCRS - ediPUCRS
publisher.none.fl_str_mv Editora da PUCRS - ediPUCRS
dc.source.none.fl_str_mv Scientia Medica; Vol. 15 No. 4 (2005)
Scientia Medica; v. 15 n. 4 (2005)
1980-6108
1806-5562
reponame:Scientia Medica (Porto Alegre. Online)
instname:Pontifícia Universidade Católica do Rio Grande do Sul (PUCRS)
instacron:PUC_RS
instname_str Pontifícia Universidade Católica do Rio Grande do Sul (PUCRS)
instacron_str PUC_RS
institution PUC_RS
reponame_str Scientia Medica (Porto Alegre. Online)
collection Scientia Medica (Porto Alegre. Online)
repository.name.fl_str_mv Scientia Medica (Porto Alegre. Online) - Pontifícia Universidade Católica do Rio Grande do Sul (PUCRS)
repository.mail.fl_str_mv scientiamedica@pucrs.br || editora.periodicos@pucrs.br
_version_ 1809101748398194688

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