Business intelligence in non–profit organisations: Role of business intelligence in portuguese non-profit organisations to support decision-making and strategic definition

Bibliographic Details
Main Author: Carriço, Diogo Miguel Pereira
Publication Date: 2022
Format: Master thesis
Language: eng
Source: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
Download full: http://hdl.handle.net/10362/145606
Summary: Dissertation presented as the partial requirement for obtaining a Master's degree in Information Management, specialization in Knowledge Management and Business Intelligence
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spelling Business intelligence in non–profit organisations: Role of business intelligence in portuguese non-profit organisations to support decision-making and strategic definitionBusiness IntelligenceNon-Profit OrganisationDecision-makingStrategic IntelligenceDissertation presented as the partial requirement for obtaining a Master's degree in Information Management, specialization in Knowledge Management and Business IntelligenceNew ways of competing, innovating, and creating value for stakeholders have emerged in the past few years. Business Intelligence tools and systems proved to be a factor of differentiation when organisations aim to gain and sustain a competitive advantage. For-profit institutions are continually improving their Business Intelligence systems to create more complex analytical analyses and unveil hidden patterns. In parallel, Non-Profit organisations felt the need to measure the impact of their strategic social goals, improve their decision-making process and especially define long-term strategies based on reliable and consistent information. Having that in mind, Business Intelligence systems seemed the most reliable and dominant solution. Therefore, this study aims to generate a deeper understanding and knowledge of how Business Intelligence Systems impact Portuguese NPOs’ decision-making process and strategic definition. Adding to this, the study will also identify the critical success factors to deploy Business Intelligence Systems within these organisations. In order to reach these objectives, a qualitative study was conducted by interviewing 9 participants from strategic and decision-making positions within 8 Portuguese NPOs. With this, it was possible to acknowledge that Business Intelligence Systems revealed to be crucial for NPOs to measure their social impact and to design actions in a short and long-term period that can serve as support for their strategic goals. Besides this, these systems brought other benefits to NPOs as the opportunity of being more transparent, having standardised processes and be equipped with more tools for their fundraising efforts. Business Intelligence Systems as well empowered decision-makers and leaders with the ability to anticipate, transforming the decision-making process into a more proactive one.Novas formas de competição, inovação e de criação de valor para stakeholders têm vindo a emergir nos últimos anos. As ferramentas e sistemas de Business Intelligence provaram ser um fator de diferenciação quando as organizações procuram criar e manter a sua vantagem competitiva. Organizações com fins lucrativos usam constantemente os seus sistemas de Business Intelligence de forma a criar analises mais complexas e a revelar padrões que até agora eram desconhecidos. Em paralelo, organizações sem fins lucrativos começaram a sentir a necessidade e mensurar o impacto dos seus objetivos sociais estratégicos, melhorarem o seu processo de tomada de decisão e de especialmente definirem a sua estratégia de longo prazo com base em informação consistente e de confiança. Como tal, os sistemas de Business Intelligence parecem ser a solução mais fiável e dominante para estes objetivos. Com base neste contexto, este estudo tem como objetivo criar um entendimento e conhecimento mais aprofundado de como estes sistemas impactam os processos de tomada de decisão e de definição estratégica nas organizações sem fins lucrativos portuguesas. De forma a atingir os objetivos pressupostos, foi realizado um estudo qualitativo que contou com 9 participantes de posições de relevância estratégica e de tomada de decisão de 8 organizações sem fins lucrativos portuguesas. Com isto foi possível concluir que os sistemas de Business Intelligence revelaram ser cruciais para estas organizações mensurarem o seu impacto social e desenhar ações que pudessem num curto e longo prazo servir os objetivos sociais estratégicos. Além disso, estes sistemas trouxeram ainda benefícios permitindo assim que estas organizações se tornassem mais transparentes, conseguissem padronizar os seus processos e estarem equipadas com mais ferramentas para os seus esforços de angariação de fundos. Estes sistemas empoderaram ainda os líderes destas organizações com a capacidade de antecipação uma vez que o processo de tomada de decisão foi transformado num processo proactivo.Gonçalves, Rui Alexandre HenriquesRUNCarriço, Diogo Miguel Pereira2022-11-18T09:24:38Z2022-10-272022-10-27T00:00:00Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/masterThesisapplication/pdfhttp://hdl.handle.net/10362/145606TID:203099176enginfo:eu-repo/semantics/openAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2024-03-11T05:26:09Zoai:run.unl.pt:10362/145606Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-20T03:52:10.414815Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse
dc.title.none.fl_str_mv Business intelligence in non–profit organisations: Role of business intelligence in portuguese non-profit organisations to support decision-making and strategic definition
title Business intelligence in non–profit organisations: Role of business intelligence in portuguese non-profit organisations to support decision-making and strategic definition
spellingShingle Business intelligence in non–profit organisations: Role of business intelligence in portuguese non-profit organisations to support decision-making and strategic definition
Carriço, Diogo Miguel Pereira
Business Intelligence
Non-Profit Organisation
Decision-making
Strategic Intelligence
title_short Business intelligence in non–profit organisations: Role of business intelligence in portuguese non-profit organisations to support decision-making and strategic definition
title_full Business intelligence in non–profit organisations: Role of business intelligence in portuguese non-profit organisations to support decision-making and strategic definition
title_fullStr Business intelligence in non–profit organisations: Role of business intelligence in portuguese non-profit organisations to support decision-making and strategic definition
title_full_unstemmed Business intelligence in non–profit organisations: Role of business intelligence in portuguese non-profit organisations to support decision-making and strategic definition
title_sort Business intelligence in non–profit organisations: Role of business intelligence in portuguese non-profit organisations to support decision-making and strategic definition
author Carriço, Diogo Miguel Pereira
author_facet Carriço, Diogo Miguel Pereira
author_role author
dc.contributor.none.fl_str_mv Gonçalves, Rui Alexandre Henriques
RUN
dc.contributor.author.fl_str_mv Carriço, Diogo Miguel Pereira
dc.subject.por.fl_str_mv Business Intelligence
Non-Profit Organisation
Decision-making
Strategic Intelligence
topic Business Intelligence
Non-Profit Organisation
Decision-making
Strategic Intelligence
description Dissertation presented as the partial requirement for obtaining a Master's degree in Information Management, specialization in Knowledge Management and Business Intelligence
publishDate 2022
dc.date.none.fl_str_mv 2022-11-18T09:24:38Z
2022-10-27
2022-10-27T00:00:00Z
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
dc.type.driver.fl_str_mv info:eu-repo/semantics/masterThesis
format masterThesis
status_str publishedVersion
dc.identifier.uri.fl_str_mv http://hdl.handle.net/10362/145606
TID:203099176
url http://hdl.handle.net/10362/145606
identifier_str_mv TID:203099176
dc.language.iso.fl_str_mv eng
language eng
dc.rights.driver.fl_str_mv info:eu-repo/semantics/openAccess
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.source.none.fl_str_mv reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron:RCAAP
instname_str Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron_str RCAAP
institution RCAAP
reponame_str Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
collection Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
repository.name.fl_str_mv Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
repository.mail.fl_str_mv
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