Determination of factors affecting student satisfaction of Lutsk National Technical University

• Autor(a) principal: Zavalii, Yuliia
• Data de Publicação: 2017
• Tipo de documento: Dissertação
• Idioma: eng
• Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
• Texto Completo: http://hdl.handle.net/10198/19376
• topic: Student satisfaction; Loyalty; Lutsk National Technical University; Ukraine; Domínio/Área Científica::Ciências Sociais::Economia e Gestão

Education is a key driver of economic growth, particularly the higher education sector. With the higher education sector becoming an increasingly competitive market, university student satisfaction has become an important component of quality assurance. In higher education, students are the main customers of universities. As such, providing quality services and satisfying students’ needs as well as expectations are vital for universities to succeed from the increasing competitiveness of this industry. This research focuses on the Determination of Factors Affecting Student Satisfaction of Lutsk National Technical University. To complete this purpose, the research question will be answered: which factors affect student satisfaction in Lutsk National Technical University? Lutsk National Technical University is one of two big higher educational institutes in Volyn region, Ukraine. The students that participated in this study enrolled in the academic year, 2017/2018. In order to perform study, survey method applied to collect the data and number of received valid questionnaire were 200. Questionnaire used to collect demographic information of students, information about their study area, specifics about academic life and level of satisfaction with educational services provided by Lutsk National Technical University. Descriptive analysis used to identify profile of respondents, also find satisfaction level. To evaluate differences between groups, built association between variables, find relation between variables and answering to the research hypothesis inferential analysis applied. The result showed that generally students are satisfied, with a low satisfaction level, with service quality offered by Lutsk National Technical University. In addition, research found that there are no differences in overall satisfaction by faculty and gender. However, it was found that there is negative correlation between age of respondents and overall satisfaction, also there are differences in overall satisfaction by style of management, type and style of teaching. In addition, research found the loyalty of students with the Lutsk National Technical University.