Success factors for using ERP (Enterprise Resource Planning) systems to improve competitiveness in the hospitality industry

Detalhes bibliográficos
Autor(a) principal: Serdeira Azevedo, Paula
Data de Publicação: 2024
Outros Autores: Romão, Mário, Rebelo, Efigénio
Tipo de documento: Artigo
Idioma: eng
Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
Texto Completo: https://tmstudies.net/index.php/ectms/article/view/617
Resumo: ERP (Enterprise Resource Planning) systems emerged as a tool to automate and add efficiency to repetitive business processes, providing managers with a global vision and timely responses to the ongoing business operations, and at the same time solving information fragmentation and disintegration problems.These problems are felt in the hospitality industry just as much as in any other industry.Implementing an ERP system may imply deep modifications in structure, business processes and even the culture of an organization.Despite some drawbacks, the benefit of these kind of IT (Information Technology) systems are numerous and may bring important contributes to increase business competitiveness. In order to achieve the expected benefits there are some critical success factors that have to be closely looked at.The purpose of this paper (supported by a case study of a Portuguese group of companies) is to identify the major success factors when using this kind of systems in the hospitality industry, as well as factors that may obstruct organizations from being competitive. Another goal is to provide some recommendations for organizations of the same type.
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spelling Success factors for using ERP (Enterprise Resource Planning) systems to improve competitiveness in the hospitality industryFatores de sucesso na utilização de sistemas ERP para a competitividade da indústria hoteleiraInformation systemsERP systemsinformation integrationtourismhospitality industry.ERP (Enterprise Resource Planning) systems emerged as a tool to automate and add efficiency to repetitive business processes, providing managers with a global vision and timely responses to the ongoing business operations, and at the same time solving information fragmentation and disintegration problems.These problems are felt in the hospitality industry just as much as in any other industry.Implementing an ERP system may imply deep modifications in structure, business processes and even the culture of an organization.Despite some drawbacks, the benefit of these kind of IT (Information Technology) systems are numerous and may bring important contributes to increase business competitiveness. In order to achieve the expected benefits there are some critical success factors that have to be closely looked at.The purpose of this paper (supported by a case study of a Portuguese group of companies) is to identify the major success factors when using this kind of systems in the hospitality industry, as well as factors that may obstruct organizations from being competitive. Another goal is to provide some recommendations for organizations of the same type.Os Sistemas ERP surgiram como forma de automatizar e dar eficiência a processos organizacionais repetitivos, proporcionando aos gestores uma visão global e em tempo útil do estado das operações, resolvendo os problemas da desintegração e fragmentação da informação.O problema da fragmentação da informação é sentido nas organizações da indústria hoteleira, à semelhança do que acontece noutros sectores de atividade.A implementação de um Sistema ERP pode implicar profundas alterações nos processos, na estrutura e até na cultura de uma organização. Apesar de acarretar algumas dificuldades, os benefícios deste tipo de sistemas são numerosos e contribuem, por vezes de forma significativa, para a melhoria da competitividade do negócio. Para que se possam retirar os benefícios esperados na implementação de um Sistema ERP, existe um conjunto de fatores críticos que devem ser tidos em atenção.O objetivo deste artigo é, através de um estudo de caso aplicado a um grupo Português da indústria hoteleira, identificar os principais fatores de sucesso da utilização destes sistemas na referida indústria e, ao mesmo tempo, identificar os fatores inibidores da competitividade nas organizações desta indústria. Pretende-se ainda, desta forma, contribuir com algumas recomendações para entidades do tipo da do grupo hoteleiro estudado.University of Algarve2024-01-10info:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/articleapplication/pdfhttps://tmstudies.net/index.php/ectms/article/view/617Revista Encontros Científicos - Tourism & Management Studies; v. 10 (2014): Special Issue; 165-168Tourism & Management Studies; Vol. 10 (2014): Special Issue; 165-168Tourism & Management Studies; Vol. 10 (2014): Special Issue; 165-168Revista Encontros Científicos - Tourism & Management Studies; Vol. 10 (2014): Special Issue; 165-1682182-8466reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAPenghttps://tmstudies.net/index.php/ectms/article/view/617https://tmstudies.net/index.php/ectms/article/view/617/1111Copyright (c) 2016 Tourism & Management Studiesinfo:eu-repo/semantics/openAccessSerdeira Azevedo, PaulaRomão, MárioRebelo, Efigénio2024-01-17T15:28:43Zoai:ojs.pkp.sfu.ca:article/617Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-20T00:56:20.871144Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse
dc.title.none.fl_str_mv Success factors for using ERP (Enterprise Resource Planning) systems to improve competitiveness in the hospitality industry
Fatores de sucesso na utilização de sistemas ERP para a competitividade da indústria hoteleira
title Success factors for using ERP (Enterprise Resource Planning) systems to improve competitiveness in the hospitality industry
spellingShingle Success factors for using ERP (Enterprise Resource Planning) systems to improve competitiveness in the hospitality industry
Serdeira Azevedo, Paula
Information systems
ERP systems
information integration
tourism
hospitality industry.
title_short Success factors for using ERP (Enterprise Resource Planning) systems to improve competitiveness in the hospitality industry
title_full Success factors for using ERP (Enterprise Resource Planning) systems to improve competitiveness in the hospitality industry
title_fullStr Success factors for using ERP (Enterprise Resource Planning) systems to improve competitiveness in the hospitality industry
title_full_unstemmed Success factors for using ERP (Enterprise Resource Planning) systems to improve competitiveness in the hospitality industry
title_sort Success factors for using ERP (Enterprise Resource Planning) systems to improve competitiveness in the hospitality industry
author Serdeira Azevedo, Paula
author_facet Serdeira Azevedo, Paula
Romão, Mário
Rebelo, Efigénio
author_role author
author2 Romão, Mário
Rebelo, Efigénio
author2_role author
author
dc.contributor.author.fl_str_mv Serdeira Azevedo, Paula
Romão, Mário
Rebelo, Efigénio
dc.subject.por.fl_str_mv Information systems
ERP systems
information integration
tourism
hospitality industry.
topic Information systems
ERP systems
information integration
tourism
hospitality industry.
description ERP (Enterprise Resource Planning) systems emerged as a tool to automate and add efficiency to repetitive business processes, providing managers with a global vision and timely responses to the ongoing business operations, and at the same time solving information fragmentation and disintegration problems.These problems are felt in the hospitality industry just as much as in any other industry.Implementing an ERP system may imply deep modifications in structure, business processes and even the culture of an organization.Despite some drawbacks, the benefit of these kind of IT (Information Technology) systems are numerous and may bring important contributes to increase business competitiveness. In order to achieve the expected benefits there are some critical success factors that have to be closely looked at.The purpose of this paper (supported by a case study of a Portuguese group of companies) is to identify the major success factors when using this kind of systems in the hospitality industry, as well as factors that may obstruct organizations from being competitive. Another goal is to provide some recommendations for organizations of the same type.
publishDate 2024
dc.date.none.fl_str_mv 2024-01-10
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv https://tmstudies.net/index.php/ectms/article/view/617
url https://tmstudies.net/index.php/ectms/article/view/617
dc.language.iso.fl_str_mv eng
language eng
dc.relation.none.fl_str_mv https://tmstudies.net/index.php/ectms/article/view/617
https://tmstudies.net/index.php/ectms/article/view/617/1111
dc.rights.driver.fl_str_mv Copyright (c) 2016 Tourism & Management Studies
info:eu-repo/semantics/openAccess
rights_invalid_str_mv Copyright (c) 2016 Tourism & Management Studies
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.publisher.none.fl_str_mv University of Algarve
publisher.none.fl_str_mv University of Algarve
dc.source.none.fl_str_mv Revista Encontros Científicos - Tourism & Management Studies; v. 10 (2014): Special Issue; 165-168
Tourism & Management Studies; Vol. 10 (2014): Special Issue; 165-168
Tourism & Management Studies; Vol. 10 (2014): Special Issue; 165-168
Revista Encontros Científicos - Tourism & Management Studies; Vol. 10 (2014): Special Issue; 165-168
2182-8466
reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron:RCAAP
instname_str Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron_str RCAAP
institution RCAAP
reponame_str Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
collection Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
repository.name.fl_str_mv Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
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