Success factors for using ERP (Enterprise Resource Planning) systems to improve competitiveness in the hospitality industry
Autor(a) principal: | |
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Data de Publicação: | 2024 |
Outros Autores: | , |
Tipo de documento: | Artigo |
Idioma: | eng |
Título da fonte: | Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
Texto Completo: | https://tmstudies.net/index.php/ectms/article/view/617 |
Resumo: | ERP (Enterprise Resource Planning) systems emerged as a tool to automate and add efficiency to repetitive business processes, providing managers with a global vision and timely responses to the ongoing business operations, and at the same time solving information fragmentation and disintegration problems.These problems are felt in the hospitality industry just as much as in any other industry.Implementing an ERP system may imply deep modifications in structure, business processes and even the culture of an organization.Despite some drawbacks, the benefit of these kind of IT (Information Technology) systems are numerous and may bring important contributes to increase business competitiveness. In order to achieve the expected benefits there are some critical success factors that have to be closely looked at.The purpose of this paper (supported by a case study of a Portuguese group of companies) is to identify the major success factors when using this kind of systems in the hospitality industry, as well as factors that may obstruct organizations from being competitive. Another goal is to provide some recommendations for organizations of the same type. |
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Success factors for using ERP (Enterprise Resource Planning) systems to improve competitiveness in the hospitality industryFatores de sucesso na utilização de sistemas ERP para a competitividade da indústria hoteleiraInformation systemsERP systemsinformation integrationtourismhospitality industry.ERP (Enterprise Resource Planning) systems emerged as a tool to automate and add efficiency to repetitive business processes, providing managers with a global vision and timely responses to the ongoing business operations, and at the same time solving information fragmentation and disintegration problems.These problems are felt in the hospitality industry just as much as in any other industry.Implementing an ERP system may imply deep modifications in structure, business processes and even the culture of an organization.Despite some drawbacks, the benefit of these kind of IT (Information Technology) systems are numerous and may bring important contributes to increase business competitiveness. In order to achieve the expected benefits there are some critical success factors that have to be closely looked at.The purpose of this paper (supported by a case study of a Portuguese group of companies) is to identify the major success factors when using this kind of systems in the hospitality industry, as well as factors that may obstruct organizations from being competitive. Another goal is to provide some recommendations for organizations of the same type.Os Sistemas ERP surgiram como forma de automatizar e dar eficiência a processos organizacionais repetitivos, proporcionando aos gestores uma visão global e em tempo útil do estado das operações, resolvendo os problemas da desintegração e fragmentação da informação.O problema da fragmentação da informação é sentido nas organizações da indústria hoteleira, à semelhança do que acontece noutros sectores de atividade.A implementação de um Sistema ERP pode implicar profundas alterações nos processos, na estrutura e até na cultura de uma organização. Apesar de acarretar algumas dificuldades, os benefícios deste tipo de sistemas são numerosos e contribuem, por vezes de forma significativa, para a melhoria da competitividade do negócio. Para que se possam retirar os benefícios esperados na implementação de um Sistema ERP, existe um conjunto de fatores críticos que devem ser tidos em atenção.O objetivo deste artigo é, através de um estudo de caso aplicado a um grupo Português da indústria hoteleira, identificar os principais fatores de sucesso da utilização destes sistemas na referida indústria e, ao mesmo tempo, identificar os fatores inibidores da competitividade nas organizações desta indústria. Pretende-se ainda, desta forma, contribuir com algumas recomendações para entidades do tipo da do grupo hoteleiro estudado.University of Algarve2024-01-10info:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/articleapplication/pdfhttps://tmstudies.net/index.php/ectms/article/view/617Revista Encontros Científicos - Tourism & Management Studies; v. 10 (2014): Special Issue; 165-168Tourism & Management Studies; Vol. 10 (2014): Special Issue; 165-168Tourism & Management Studies; Vol. 10 (2014): Special Issue; 165-168Revista Encontros Científicos - Tourism & Management Studies; Vol. 10 (2014): Special Issue; 165-1682182-8466reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAPenghttps://tmstudies.net/index.php/ectms/article/view/617https://tmstudies.net/index.php/ectms/article/view/617/1111Copyright (c) 2016 Tourism & Management Studiesinfo:eu-repo/semantics/openAccessSerdeira Azevedo, PaulaRomão, MárioRebelo, Efigénio2024-01-17T15:28:43Zoai:ojs.pkp.sfu.ca:article/617Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-20T00:56:20.871144Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse |
dc.title.none.fl_str_mv |
Success factors for using ERP (Enterprise Resource Planning) systems to improve competitiveness in the hospitality industry Fatores de sucesso na utilização de sistemas ERP para a competitividade da indústria hoteleira |
title |
Success factors for using ERP (Enterprise Resource Planning) systems to improve competitiveness in the hospitality industry |
spellingShingle |
Success factors for using ERP (Enterprise Resource Planning) systems to improve competitiveness in the hospitality industry Serdeira Azevedo, Paula Information systems ERP systems information integration tourism hospitality industry. |
title_short |
Success factors for using ERP (Enterprise Resource Planning) systems to improve competitiveness in the hospitality industry |
title_full |
Success factors for using ERP (Enterprise Resource Planning) systems to improve competitiveness in the hospitality industry |
title_fullStr |
Success factors for using ERP (Enterprise Resource Planning) systems to improve competitiveness in the hospitality industry |
title_full_unstemmed |
Success factors for using ERP (Enterprise Resource Planning) systems to improve competitiveness in the hospitality industry |
title_sort |
Success factors for using ERP (Enterprise Resource Planning) systems to improve competitiveness in the hospitality industry |
author |
Serdeira Azevedo, Paula |
author_facet |
Serdeira Azevedo, Paula Romão, Mário Rebelo, Efigénio |
author_role |
author |
author2 |
Romão, Mário Rebelo, Efigénio |
author2_role |
author author |
dc.contributor.author.fl_str_mv |
Serdeira Azevedo, Paula Romão, Mário Rebelo, Efigénio |
dc.subject.por.fl_str_mv |
Information systems ERP systems information integration tourism hospitality industry. |
topic |
Information systems ERP systems information integration tourism hospitality industry. |
description |
ERP (Enterprise Resource Planning) systems emerged as a tool to automate and add efficiency to repetitive business processes, providing managers with a global vision and timely responses to the ongoing business operations, and at the same time solving information fragmentation and disintegration problems.These problems are felt in the hospitality industry just as much as in any other industry.Implementing an ERP system may imply deep modifications in structure, business processes and even the culture of an organization.Despite some drawbacks, the benefit of these kind of IT (Information Technology) systems are numerous and may bring important contributes to increase business competitiveness. In order to achieve the expected benefits there are some critical success factors that have to be closely looked at.The purpose of this paper (supported by a case study of a Portuguese group of companies) is to identify the major success factors when using this kind of systems in the hospitality industry, as well as factors that may obstruct organizations from being competitive. Another goal is to provide some recommendations for organizations of the same type. |
publishDate |
2024 |
dc.date.none.fl_str_mv |
2024-01-10 |
dc.type.status.fl_str_mv |
info:eu-repo/semantics/publishedVersion |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/article |
format |
article |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
https://tmstudies.net/index.php/ectms/article/view/617 |
url |
https://tmstudies.net/index.php/ectms/article/view/617 |
dc.language.iso.fl_str_mv |
eng |
language |
eng |
dc.relation.none.fl_str_mv |
https://tmstudies.net/index.php/ectms/article/view/617 https://tmstudies.net/index.php/ectms/article/view/617/1111 |
dc.rights.driver.fl_str_mv |
Copyright (c) 2016 Tourism & Management Studies info:eu-repo/semantics/openAccess |
rights_invalid_str_mv |
Copyright (c) 2016 Tourism & Management Studies |
eu_rights_str_mv |
openAccess |
dc.format.none.fl_str_mv |
application/pdf |
dc.publisher.none.fl_str_mv |
University of Algarve |
publisher.none.fl_str_mv |
University of Algarve |
dc.source.none.fl_str_mv |
Revista Encontros Científicos - Tourism & Management Studies; v. 10 (2014): Special Issue; 165-168 Tourism & Management Studies; Vol. 10 (2014): Special Issue; 165-168 Tourism & Management Studies; Vol. 10 (2014): Special Issue; 165-168 Revista Encontros Científicos - Tourism & Management Studies; Vol. 10 (2014): Special Issue; 165-168 2182-8466 reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação instacron:RCAAP |
instname_str |
Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação |
instacron_str |
RCAAP |
institution |
RCAAP |
reponame_str |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
collection |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
repository.name.fl_str_mv |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação |
repository.mail.fl_str_mv |
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1799136448751861760 |