Maturity model for configuration management

• Autor(a) principal: Serrano, João Pedro Sobreira
• Data de Publicação: 2019
• Tipo de documento: Dissertação
• Idioma: eng
• Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
• Texto Completo: http://hdl.handle.net/10071/20287
• topic: Configuration management; Maturity models; IT frameworks overlap; Design science research; Systematic literature review; Gestão de configurações; Modelos de maturidade; Sobreposição das frameworks de tecnologias de informação; Revisão sistemática da literatura

The Configuration Management process is a support process that helps organizations have a better management of their infrastructure. This process is being implemented in a haphazard way, not producing the benefits that it should produce. In an environment where the success depends on the client’s wills, have allowed a significant advance in IT domain, granting a substantial evolution in IT services. However, with all the frameworks provided, many of the organizations have challenges to implement several processes and to design an improvement plan. Maturity Models can be seen as support tools for this kind of task. The main objective of maturity models is to evaluate and improve the organization’s practices by creating an improvement roadmap. Nevertheless, the importance of the conjunction of both concepts, Configuration Management and Maturity Models, has not been justified and developed. The practices overlap, recommended by the Information Technology frameworks, has been a problem for the organizations due to the fact of several enterprises require to have to implement diverse frameworks, bringing an increase of cost and unnecessary redundancy. In this research, with the need of the organizations evaluate their Configuration Management process, was developed an overlapless Maturity Model for the Configuration Management by combining several frameworks, with the support of the Systematic Literature Review method and the Design Science research methodology.