Maturity model for configuration management
Autor(a) principal: | |
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Data de Publicação: | 2019 |
Tipo de documento: | Dissertação |
Idioma: | eng |
Título da fonte: | Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
Texto Completo: | http://hdl.handle.net/10071/20287 |
Resumo: | The Configuration Management process is a support process that helps organizations have a better management of their infrastructure. This process is being implemented in a haphazard way, not producing the benefits that it should produce. In an environment where the success depends on the client’s wills, have allowed a significant advance in IT domain, granting a substantial evolution in IT services. However, with all the frameworks provided, many of the organizations have challenges to implement several processes and to design an improvement plan. Maturity Models can be seen as support tools for this kind of task. The main objective of maturity models is to evaluate and improve the organization’s practices by creating an improvement roadmap. Nevertheless, the importance of the conjunction of both concepts, Configuration Management and Maturity Models, has not been justified and developed. The practices overlap, recommended by the Information Technology frameworks, has been a problem for the organizations due to the fact of several enterprises require to have to implement diverse frameworks, bringing an increase of cost and unnecessary redundancy. In this research, with the need of the organizations evaluate their Configuration Management process, was developed an overlapless Maturity Model for the Configuration Management by combining several frameworks, with the support of the Systematic Literature Review method and the Design Science research methodology. |
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Maturity model for configuration managementConfiguration managementMaturity modelsIT frameworks overlapDesign science researchSystematic literature reviewGestão de configuraçõesModelos de maturidadeSobreposição das frameworks de tecnologias de informaçãoRevisão sistemática da literaturaThe Configuration Management process is a support process that helps organizations have a better management of their infrastructure. This process is being implemented in a haphazard way, not producing the benefits that it should produce. In an environment where the success depends on the client’s wills, have allowed a significant advance in IT domain, granting a substantial evolution in IT services. However, with all the frameworks provided, many of the organizations have challenges to implement several processes and to design an improvement plan. Maturity Models can be seen as support tools for this kind of task. The main objective of maturity models is to evaluate and improve the organization’s practices by creating an improvement roadmap. Nevertheless, the importance of the conjunction of both concepts, Configuration Management and Maturity Models, has not been justified and developed. The practices overlap, recommended by the Information Technology frameworks, has been a problem for the organizations due to the fact of several enterprises require to have to implement diverse frameworks, bringing an increase of cost and unnecessary redundancy. In this research, with the need of the organizations evaluate their Configuration Management process, was developed an overlapless Maturity Model for the Configuration Management by combining several frameworks, with the support of the Systematic Literature Review method and the Design Science research methodology.O processo de Gestão de Configurações é um processo de suporte que ajuda as organizações a terem uma melhor gestão da sua infraestrutura. É um processo que está a ser implementado de forma aleatória, não produzindo os benefícios que deveria produzir. Num ambiente onde o sucesso depende das vontades dos clientes, permitiu um avanço significativo no domínio das TI, garantindo uma substantiva evolução nos serviços das TI. Contudo, com todas as frameworks fornecidas, muitas das organizações da área das TI têm dificuldades em implementar vários processos e em desenhar um plano de melhoramento. Os Modelos de Maturidade permitem o suporte para este tipo de tarefa. O objetivo principal desta ferramenta é avaliar e melhorar as práticas das organizações, criando um plano de melhoramento e avaliando o estado as-is do processo. Mesmo assim, a importância da conjunção entre estes dois conceitos, Gestão de Configurações e Modelos de Maturidade, nunca foi justificado nem desenvolvido. A sobreposição das práticas, recomendadas pelas frameworks das TI, tem vindo a ser um problema para as organizações. Esta sobreposição traz um acréscimo de despesa e redundância desnecessária, uma vez que as organizações necessitam de implementar diversas frameworks. Nesta investigação, com a necessidade de as organizações das TI avaliarem o seu processo de Gestão de Configurações, foi desenvolvido um Modelo de Maturidade sem sobreposição para Gestão de Configurações combinando diversas frameworks, com o suporte do método Revisão Sistemática da Literatura e da metodologia de investigação Design Science Research.2020-03-31T11:23:39Z2019-11-22T00:00:00Z2019-11-222019-11info:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/masterThesisapplication/pdfhttp://hdl.handle.net/10071/20287TID:202461840engSerrano, João Pedro Sobreirainfo:eu-repo/semantics/openAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2023-11-09T17:30:51Zoai:repositorio.iscte-iul.pt:10071/20287Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-19T22:13:50.952227Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse |
dc.title.none.fl_str_mv |
Maturity model for configuration management |
title |
Maturity model for configuration management |
spellingShingle |
Maturity model for configuration management Serrano, João Pedro Sobreira Configuration management Maturity models IT frameworks overlap Design science research Systematic literature review Gestão de configurações Modelos de maturidade Sobreposição das frameworks de tecnologias de informação Revisão sistemática da literatura |
title_short |
Maturity model for configuration management |
title_full |
Maturity model for configuration management |
title_fullStr |
Maturity model for configuration management |
title_full_unstemmed |
Maturity model for configuration management |
title_sort |
Maturity model for configuration management |
author |
Serrano, João Pedro Sobreira |
author_facet |
Serrano, João Pedro Sobreira |
author_role |
author |
dc.contributor.author.fl_str_mv |
Serrano, João Pedro Sobreira |
dc.subject.por.fl_str_mv |
Configuration management Maturity models IT frameworks overlap Design science research Systematic literature review Gestão de configurações Modelos de maturidade Sobreposição das frameworks de tecnologias de informação Revisão sistemática da literatura |
topic |
Configuration management Maturity models IT frameworks overlap Design science research Systematic literature review Gestão de configurações Modelos de maturidade Sobreposição das frameworks de tecnologias de informação Revisão sistemática da literatura |
description |
The Configuration Management process is a support process that helps organizations have a better management of their infrastructure. This process is being implemented in a haphazard way, not producing the benefits that it should produce. In an environment where the success depends on the client’s wills, have allowed a significant advance in IT domain, granting a substantial evolution in IT services. However, with all the frameworks provided, many of the organizations have challenges to implement several processes and to design an improvement plan. Maturity Models can be seen as support tools for this kind of task. The main objective of maturity models is to evaluate and improve the organization’s practices by creating an improvement roadmap. Nevertheless, the importance of the conjunction of both concepts, Configuration Management and Maturity Models, has not been justified and developed. The practices overlap, recommended by the Information Technology frameworks, has been a problem for the organizations due to the fact of several enterprises require to have to implement diverse frameworks, bringing an increase of cost and unnecessary redundancy. In this research, with the need of the organizations evaluate their Configuration Management process, was developed an overlapless Maturity Model for the Configuration Management by combining several frameworks, with the support of the Systematic Literature Review method and the Design Science research methodology. |
publishDate |
2019 |
dc.date.none.fl_str_mv |
2019-11-22T00:00:00Z 2019-11-22 2019-11 2020-03-31T11:23:39Z |
dc.type.status.fl_str_mv |
info:eu-repo/semantics/publishedVersion |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/masterThesis |
format |
masterThesis |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
http://hdl.handle.net/10071/20287 TID:202461840 |
url |
http://hdl.handle.net/10071/20287 |
identifier_str_mv |
TID:202461840 |
dc.language.iso.fl_str_mv |
eng |
language |
eng |
dc.rights.driver.fl_str_mv |
info:eu-repo/semantics/openAccess |
eu_rights_str_mv |
openAccess |
dc.format.none.fl_str_mv |
application/pdf |
dc.source.none.fl_str_mv |
reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação instacron:RCAAP |
instname_str |
Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação |
instacron_str |
RCAAP |
institution |
RCAAP |
reponame_str |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
collection |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
repository.name.fl_str_mv |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação |
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1799134694935101440 |