Operations management - process (RE) design in commercial banking: a pratical example
Autor(a) principal: | |
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Data de Publicação: | 2016 |
Tipo de documento: | Dissertação |
Idioma: | eng |
Título da fonte: | Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
Texto Completo: | http://hdl.handle.net/10362/19365 |
Resumo: | This study aims to conciliate the bottom-up perspective of the Bank Z1 from a specific view of an employee daily routine with a supported theoretical and data analysis of the operations management of a specific branch (Branch M). The present study is focused in understanding the challenges which services providers are facing with new technological world and financial restrictions, as well as proposing specific process improvements coherent with the Bank Z strategy. Branches re (design) is needed to answer the world‟s transformations; where both the Bank and customers are aware that branches are not the only communication channel. |
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Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
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7160 |
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Operations management - process (RE) design in commercial banking: a pratical exampleBottom-up perspectiveOperations managementTechnological worldRe (design)BranchesCiências Sociais : Economia e GestãoThis study aims to conciliate the bottom-up perspective of the Bank Z1 from a specific view of an employee daily routine with a supported theoretical and data analysis of the operations management of a specific branch (Branch M). The present study is focused in understanding the challenges which services providers are facing with new technological world and financial restrictions, as well as proposing specific process improvements coherent with the Bank Z strategy. Branches re (design) is needed to answer the world‟s transformations; where both the Bank and customers are aware that branches are not the only communication channel.Carvalho, José Crespo deRUNAntunes, Cristiana Arnaut Godinho2017-09-30T00:30:21Z2016-092016-09-01T00:00:00Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/masterThesisapplication/pdfapplication/pdfhttp://hdl.handle.net/10362/19365TID:201988356enginfo:eu-repo/semantics/embargoedAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2024-03-11T04:00:46Zoai:run.unl.pt:10362/19365Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-20T03:25:26.263773Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse |
dc.title.none.fl_str_mv |
Operations management - process (RE) design in commercial banking: a pratical example |
title |
Operations management - process (RE) design in commercial banking: a pratical example |
spellingShingle |
Operations management - process (RE) design in commercial banking: a pratical example Antunes, Cristiana Arnaut Godinho Bottom-up perspective Operations management Technological world Re (design) Branches Ciências Sociais : Economia e Gestão |
title_short |
Operations management - process (RE) design in commercial banking: a pratical example |
title_full |
Operations management - process (RE) design in commercial banking: a pratical example |
title_fullStr |
Operations management - process (RE) design in commercial banking: a pratical example |
title_full_unstemmed |
Operations management - process (RE) design in commercial banking: a pratical example |
title_sort |
Operations management - process (RE) design in commercial banking: a pratical example |
author |
Antunes, Cristiana Arnaut Godinho |
author_facet |
Antunes, Cristiana Arnaut Godinho |
author_role |
author |
dc.contributor.none.fl_str_mv |
Carvalho, José Crespo de RUN |
dc.contributor.author.fl_str_mv |
Antunes, Cristiana Arnaut Godinho |
dc.subject.por.fl_str_mv |
Bottom-up perspective Operations management Technological world Re (design) Branches Ciências Sociais : Economia e Gestão |
topic |
Bottom-up perspective Operations management Technological world Re (design) Branches Ciências Sociais : Economia e Gestão |
description |
This study aims to conciliate the bottom-up perspective of the Bank Z1 from a specific view of an employee daily routine with a supported theoretical and data analysis of the operations management of a specific branch (Branch M). The present study is focused in understanding the challenges which services providers are facing with new technological world and financial restrictions, as well as proposing specific process improvements coherent with the Bank Z strategy. Branches re (design) is needed to answer the world‟s transformations; where both the Bank and customers are aware that branches are not the only communication channel. |
publishDate |
2016 |
dc.date.none.fl_str_mv |
2016-09 2016-09-01T00:00:00Z 2017-09-30T00:30:21Z |
dc.type.status.fl_str_mv |
info:eu-repo/semantics/publishedVersion |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/masterThesis |
format |
masterThesis |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
http://hdl.handle.net/10362/19365 TID:201988356 |
url |
http://hdl.handle.net/10362/19365 |
identifier_str_mv |
TID:201988356 |
dc.language.iso.fl_str_mv |
eng |
language |
eng |
dc.rights.driver.fl_str_mv |
info:eu-repo/semantics/embargoedAccess |
eu_rights_str_mv |
embargoedAccess |
dc.format.none.fl_str_mv |
application/pdf application/pdf |
dc.source.none.fl_str_mv |
reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação instacron:RCAAP |
instname_str |
Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação |
instacron_str |
RCAAP |
institution |
RCAAP |
reponame_str |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
collection |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
repository.name.fl_str_mv |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação |
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1799137886054907904 |