Reporting and management control - Delta Cafés
Autor(a) principal: | |
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Data de Publicação: | 2022 |
Tipo de documento: | Dissertação |
Idioma: | eng |
Título da fonte: | Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
Texto Completo: | http://hdl.handle.net/10400.5/25912 |
Resumo: | Mestrado Bolonha em Data Analytics for Business |
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Reporting and management control - Delta CafésOperations DirectorateKPI'sHorecaDomesticTechnical AssistanceMestrado Bolonha em Data Analytics for BusinessThe present report arises as a result of a curricular internship carried out in the Operations Department in the Reporting and Management Control Department of the company Grupo Nabeiro – Delta Cafés. Regarding the intention to introduce the Direction of Operations (DO) in all of the 23 Departments of the group, the main objective of this report was to continue the development and daily analysis of KPI's (Key Performance Indicators) of Reports on the Horeca and Domestic channels linked to the Technical Assistance operational sector, integrating the respective commercial departments under the control of the DO and new creation of Reports and Performance Indicators in view of the needs of other departments of the Operations Department. This internship gave me the opportunity, in addition to being evaluated and completing the last phase of the master's degree, to apply and practice all the knowledge acquired and taught during the course, regarding the integration of operational management tools, contributing to a better analysis of the functioning of the company's processes and operations. All my work was done in favor of the company's needs and by order of the supervisor and head of department Filipa Pires.Instituto Superior de Economia e GestãoSilva, Filipa Duarte daPires, FilipaRepositório da Universidade de LisboaMarcos, Afonso D’Almeida2022-11-04T14:34:20Z2022-032022-03-01T00:00:00Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/masterThesisapplication/pdfhttp://hdl.handle.net/10400.5/25912engMarcos, Afonso D’Almeida (2022). “Reporting and management control - Delta Cafés”. Dissertação de Mestrado. Universidade de Lisboa. Instituto Superior de Economia e Gestãoinfo:eu-repo/semantics/openAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2023-03-06T14:55:26Zoai:www.repository.utl.pt:10400.5/25912Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-19T17:09:38.740570Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse |
dc.title.none.fl_str_mv |
Reporting and management control - Delta Cafés |
title |
Reporting and management control - Delta Cafés |
spellingShingle |
Reporting and management control - Delta Cafés Marcos, Afonso D’Almeida Operations Directorate KPI's Horeca Domestic Technical Assistance |
title_short |
Reporting and management control - Delta Cafés |
title_full |
Reporting and management control - Delta Cafés |
title_fullStr |
Reporting and management control - Delta Cafés |
title_full_unstemmed |
Reporting and management control - Delta Cafés |
title_sort |
Reporting and management control - Delta Cafés |
author |
Marcos, Afonso D’Almeida |
author_facet |
Marcos, Afonso D’Almeida |
author_role |
author |
dc.contributor.none.fl_str_mv |
Silva, Filipa Duarte da Pires, Filipa Repositório da Universidade de Lisboa |
dc.contributor.author.fl_str_mv |
Marcos, Afonso D’Almeida |
dc.subject.por.fl_str_mv |
Operations Directorate KPI's Horeca Domestic Technical Assistance |
topic |
Operations Directorate KPI's Horeca Domestic Technical Assistance |
description |
Mestrado Bolonha em Data Analytics for Business |
publishDate |
2022 |
dc.date.none.fl_str_mv |
2022-11-04T14:34:20Z 2022-03 2022-03-01T00:00:00Z |
dc.type.status.fl_str_mv |
info:eu-repo/semantics/publishedVersion |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/masterThesis |
format |
masterThesis |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
http://hdl.handle.net/10400.5/25912 |
url |
http://hdl.handle.net/10400.5/25912 |
dc.language.iso.fl_str_mv |
eng |
language |
eng |
dc.relation.none.fl_str_mv |
Marcos, Afonso D’Almeida (2022). “Reporting and management control - Delta Cafés”. Dissertação de Mestrado. Universidade de Lisboa. Instituto Superior de Economia e Gestão |
dc.rights.driver.fl_str_mv |
info:eu-repo/semantics/openAccess |
eu_rights_str_mv |
openAccess |
dc.format.none.fl_str_mv |
application/pdf |
dc.publisher.none.fl_str_mv |
Instituto Superior de Economia e Gestão |
publisher.none.fl_str_mv |
Instituto Superior de Economia e Gestão |
dc.source.none.fl_str_mv |
reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação instacron:RCAAP |
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Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação |
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RCAAP |
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RCAAP |
reponame_str |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
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Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
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Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação |
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