Reporting and management control - Delta Cafés

Detalhes bibliográficos
Autor(a) principal: Marcos, Afonso D’Almeida
Data de Publicação: 2022
Tipo de documento: Dissertação
Idioma: eng
Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
Texto Completo: http://hdl.handle.net/10400.5/25912
Resumo: Mestrado Bolonha em Data Analytics for Business
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spelling Reporting and management control - Delta CafésOperations DirectorateKPI'sHorecaDomesticTechnical AssistanceMestrado Bolonha em Data Analytics for BusinessThe present report arises as a result of a curricular internship carried out in the Operations Department in the Reporting and Management Control Department of the company Grupo Nabeiro – Delta Cafés. Regarding the intention to introduce the Direction of Operations (DO) in all of the 23 Departments of the group, the main objective of this report was to continue the development and daily analysis of KPI's (Key Performance Indicators) of Reports on the Horeca and Domestic channels linked to the Technical Assistance operational sector, integrating the respective commercial departments under the control of the DO and new creation of Reports and Performance Indicators in view of the needs of other departments of the Operations Department. This internship gave me the opportunity, in addition to being evaluated and completing the last phase of the master's degree, to apply and practice all the knowledge acquired and taught during the course, regarding the integration of operational management tools, contributing to a better analysis of the functioning of the company's processes and operations. All my work was done in favor of the company's needs and by order of the supervisor and head of department Filipa Pires.Instituto Superior de Economia e GestãoSilva, Filipa Duarte daPires, FilipaRepositório da Universidade de LisboaMarcos, Afonso D’Almeida2022-11-04T14:34:20Z2022-032022-03-01T00:00:00Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/masterThesisapplication/pdfhttp://hdl.handle.net/10400.5/25912engMarcos, Afonso D’Almeida (2022). “Reporting and management control - Delta Cafés”. Dissertação de Mestrado. Universidade de Lisboa. Instituto Superior de Economia e Gestãoinfo:eu-repo/semantics/openAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2023-03-06T14:55:26Zoai:www.repository.utl.pt:10400.5/25912Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-19T17:09:38.740570Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse
dc.title.none.fl_str_mv Reporting and management control - Delta Cafés
title Reporting and management control - Delta Cafés
spellingShingle Reporting and management control - Delta Cafés
Marcos, Afonso D’Almeida
Operations Directorate
KPI's
Horeca
Domestic
Technical Assistance
title_short Reporting and management control - Delta Cafés
title_full Reporting and management control - Delta Cafés
title_fullStr Reporting and management control - Delta Cafés
title_full_unstemmed Reporting and management control - Delta Cafés
title_sort Reporting and management control - Delta Cafés
author Marcos, Afonso D’Almeida
author_facet Marcos, Afonso D’Almeida
author_role author
dc.contributor.none.fl_str_mv Silva, Filipa Duarte da
Pires, Filipa
Repositório da Universidade de Lisboa
dc.contributor.author.fl_str_mv Marcos, Afonso D’Almeida
dc.subject.por.fl_str_mv Operations Directorate
KPI's
Horeca
Domestic
Technical Assistance
topic Operations Directorate
KPI's
Horeca
Domestic
Technical Assistance
description Mestrado Bolonha em Data Analytics for Business
publishDate 2022
dc.date.none.fl_str_mv 2022-11-04T14:34:20Z
2022-03
2022-03-01T00:00:00Z
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
dc.type.driver.fl_str_mv info:eu-repo/semantics/masterThesis
format masterThesis
status_str publishedVersion
dc.identifier.uri.fl_str_mv http://hdl.handle.net/10400.5/25912
url http://hdl.handle.net/10400.5/25912
dc.language.iso.fl_str_mv eng
language eng
dc.relation.none.fl_str_mv Marcos, Afonso D’Almeida (2022). “Reporting and management control - Delta Cafés”. Dissertação de Mestrado. Universidade de Lisboa. Instituto Superior de Economia e Gestão
dc.rights.driver.fl_str_mv info:eu-repo/semantics/openAccess
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.publisher.none.fl_str_mv Instituto Superior de Economia e Gestão
publisher.none.fl_str_mv Instituto Superior de Economia e Gestão
dc.source.none.fl_str_mv reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron:RCAAP
instname_str Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron_str RCAAP
institution RCAAP
reponame_str Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
collection Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
repository.name.fl_str_mv Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
repository.mail.fl_str_mv
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