Food delivery apps: factors influencing continuance usage intention and the role of efficiency
Autor(a) principal: | |
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Data de Publicação: | 2021 |
Tipo de documento: | Dissertação |
Idioma: | eng |
Título da fonte: | Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
Texto Completo: | http://hdl.handle.net/10362/121454 |
Resumo: | Dissertation presented as the partial requirement for obtaining a Master's degree in Information Management, specialization in Marketing Intelligence |
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Food delivery apps: factors influencing continuance usage intention and the role of efficiencyFood delivery appExpectation-confirmation model (ECM)Continuance intentionEfficiencyHabitBrazilDissertation presented as the partial requirement for obtaining a Master's degree in Information Management, specialization in Marketing IntelligenceFood delivery applications (FDA) have become one of the most popular app services globally. Despite that, few researchers have addressed customer experiences with such apps. This study aims to investigate the factors that influence food delivery apps continuance usage intention and the role of efficiency by extending the expectation-confirmation model. An online questionnaire survey was used to collect data from 307 smartphone owners in Brazil. The results indicate the important roles of customer satisfaction and habit in influencing continuance usage intention of food delivery apps. Moreover, the significance of efficiency for satisfaction and its moderating effect on the confirmation-satisfaction relationship was found. The current study contributes to increasing the knowledge regarding the determinants of continuance intention in the context of food delivery apps by incorporating habit and efficiency. We believe this is the first time that efficiency has been studied and tested holistically in the mobile context, whether its direct importance in satisfaction or its moderating effects.Oliveira, Tiago André Gonçalves Félix deRUNMarzotto, Ricardo Afonso2021-06-302024-06-30T00:00:00Z2021-06-30T00:00:00Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/masterThesisapplication/pdfhttp://hdl.handle.net/10362/121454TID:202746399enginfo:eu-repo/semantics/embargoedAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2024-03-11T05:03:46Zoai:run.unl.pt:10362/121454Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-20T03:44:39.565600Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse |
dc.title.none.fl_str_mv |
Food delivery apps: factors influencing continuance usage intention and the role of efficiency |
title |
Food delivery apps: factors influencing continuance usage intention and the role of efficiency |
spellingShingle |
Food delivery apps: factors influencing continuance usage intention and the role of efficiency Marzotto, Ricardo Afonso Food delivery app Expectation-confirmation model (ECM) Continuance intention Efficiency Habit Brazil |
title_short |
Food delivery apps: factors influencing continuance usage intention and the role of efficiency |
title_full |
Food delivery apps: factors influencing continuance usage intention and the role of efficiency |
title_fullStr |
Food delivery apps: factors influencing continuance usage intention and the role of efficiency |
title_full_unstemmed |
Food delivery apps: factors influencing continuance usage intention and the role of efficiency |
title_sort |
Food delivery apps: factors influencing continuance usage intention and the role of efficiency |
author |
Marzotto, Ricardo Afonso |
author_facet |
Marzotto, Ricardo Afonso |
author_role |
author |
dc.contributor.none.fl_str_mv |
Oliveira, Tiago André Gonçalves Félix de RUN |
dc.contributor.author.fl_str_mv |
Marzotto, Ricardo Afonso |
dc.subject.por.fl_str_mv |
Food delivery app Expectation-confirmation model (ECM) Continuance intention Efficiency Habit Brazil |
topic |
Food delivery app Expectation-confirmation model (ECM) Continuance intention Efficiency Habit Brazil |
description |
Dissertation presented as the partial requirement for obtaining a Master's degree in Information Management, specialization in Marketing Intelligence |
publishDate |
2021 |
dc.date.none.fl_str_mv |
2021-06-30 2021-06-30T00:00:00Z 2024-06-30T00:00:00Z |
dc.type.status.fl_str_mv |
info:eu-repo/semantics/publishedVersion |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/masterThesis |
format |
masterThesis |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
http://hdl.handle.net/10362/121454 TID:202746399 |
url |
http://hdl.handle.net/10362/121454 |
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TID:202746399 |
dc.language.iso.fl_str_mv |
eng |
language |
eng |
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application/pdf |
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Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação |
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RCAAP |
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RCAAP |
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Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
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Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
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Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação |
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