Association between emotional labor, emotional exhaustion and turnover intention: a study of nurses in China

• Autor(a) principal: Xie, Wenfei
• Data de Publicação: 2017
• Tipo de documento: Dissertação
• Idioma: eng
• Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
• Texto Completo: http://hdl.handle.net/10071/15357
• topic: Emotional labor; Emotional exhaustion; Turnover intention; China; Gestão do stress; Recursos humanos; Síndrome de burnout; Serviço de saúde; Enfermeiro

The research aims to explore the emotional labor demand difference between nurse's interaction with patients and colleagues, and the association among emotional labor, emotional exhaustion and turnover intention. A quantitative analysis was employed with a survey of 209 nurses in public hospitals in Guangdong province, China. The results suggest that there is a significant difference in the level of emotional labor with colleagues and that with patients. Findings also indicate that: (1) emotional labor is a valid predictor of emotional exhaustion; (2) emotional exhaustion is significantly correlated with turnover intention; (3) emotional labor is positively related with turnover intention; (4) emotional exhaustion partially mediates the relationship between emotional labor with colleagues and turnover intention and fully mediates the relationship between emotional labor with patients and turnover intention.