Association between emotional labor, emotional exhaustion and turnover intention: a study of nurses in China
Autor(a) principal: | |
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Data de Publicação: | 2017 |
Tipo de documento: | Dissertação |
Idioma: | eng |
Título da fonte: | Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
Texto Completo: | http://hdl.handle.net/10071/15357 |
Resumo: | The research aims to explore the emotional labor demand difference between nurse's interaction with patients and colleagues, and the association among emotional labor, emotional exhaustion and turnover intention. A quantitative analysis was employed with a survey of 209 nurses in public hospitals in Guangdong province, China. The results suggest that there is a significant difference in the level of emotional labor with colleagues and that with patients. Findings also indicate that: (1) emotional labor is a valid predictor of emotional exhaustion; (2) emotional exhaustion is significantly correlated with turnover intention; (3) emotional labor is positively related with turnover intention; (4) emotional exhaustion partially mediates the relationship between emotional labor with colleagues and turnover intention and fully mediates the relationship between emotional labor with patients and turnover intention. |
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Association between emotional labor, emotional exhaustion and turnover intention: a study of nurses in ChinaEmotional laborEmotional exhaustionTurnover intentionChinaGestão do stressRecursos humanosSíndrome de burnoutServiço de saúdeEnfermeiroThe research aims to explore the emotional labor demand difference between nurse's interaction with patients and colleagues, and the association among emotional labor, emotional exhaustion and turnover intention. A quantitative analysis was employed with a survey of 209 nurses in public hospitals in Guangdong province, China. The results suggest that there is a significant difference in the level of emotional labor with colleagues and that with patients. Findings also indicate that: (1) emotional labor is a valid predictor of emotional exhaustion; (2) emotional exhaustion is significantly correlated with turnover intention; (3) emotional labor is positively related with turnover intention; (4) emotional exhaustion partially mediates the relationship between emotional labor with colleagues and turnover intention and fully mediates the relationship between emotional labor with patients and turnover intention.A pesquisa explora as diferenças nas necessidades de exaustão emocional entre enfermeiros e pacientes e colegas, e a relação entre o esforço emocional, a exaustão emocional e a intenção de "turnover" de enfermeiros em seu ambiente de trabalho. Uma análise quantitativa foi realizada com 209 enfermeiros em hospitais públicos na província de Guangdong, China. Os resultados sugerem uma diferença significativa no nível de esforço emocional entre a relação com colegas de trabalho e a com pacientes. Ademais, os resultados indicam também que: (1) o esforço emocional é um indicativo da exaustão emocional; (2) a exaustão emocional é correlacionada com a intenção de "turnover" de forma significativa; (3) o esforço emocional é positivamente relacionado à intenção de "turnover"; (4) a exaustão emocional mediará parcialmente a relação entre o esforço emocional com colegas e a intenção de "turnover", e mediará totalmente a relação entre o esforço emocional com pacientes e a intenção de "turnover".2018-03-14T12:50:14Z2017-11-07T00:00:00Z2017-11-072017-09info:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/masterThesisapplication/pdfapplication/octet-streamhttp://hdl.handle.net/10071/15357TID:201752000engXie, Wenfeiinfo:eu-repo/semantics/openAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2023-11-09T17:45:53Zoai:repositorio.iscte-iul.pt:10071/15357Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-19T22:22:00.704112Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse |
dc.title.none.fl_str_mv |
Association between emotional labor, emotional exhaustion and turnover intention: a study of nurses in China |
title |
Association between emotional labor, emotional exhaustion and turnover intention: a study of nurses in China |
spellingShingle |
Association between emotional labor, emotional exhaustion and turnover intention: a study of nurses in China Xie, Wenfei Emotional labor Emotional exhaustion Turnover intention China Gestão do stress Recursos humanos Síndrome de burnout Serviço de saúde Enfermeiro |
title_short |
Association between emotional labor, emotional exhaustion and turnover intention: a study of nurses in China |
title_full |
Association between emotional labor, emotional exhaustion and turnover intention: a study of nurses in China |
title_fullStr |
Association between emotional labor, emotional exhaustion and turnover intention: a study of nurses in China |
title_full_unstemmed |
Association between emotional labor, emotional exhaustion and turnover intention: a study of nurses in China |
title_sort |
Association between emotional labor, emotional exhaustion and turnover intention: a study of nurses in China |
author |
Xie, Wenfei |
author_facet |
Xie, Wenfei |
author_role |
author |
dc.contributor.author.fl_str_mv |
Xie, Wenfei |
dc.subject.por.fl_str_mv |
Emotional labor Emotional exhaustion Turnover intention China Gestão do stress Recursos humanos Síndrome de burnout Serviço de saúde Enfermeiro |
topic |
Emotional labor Emotional exhaustion Turnover intention China Gestão do stress Recursos humanos Síndrome de burnout Serviço de saúde Enfermeiro |
description |
The research aims to explore the emotional labor demand difference between nurse's interaction with patients and colleagues, and the association among emotional labor, emotional exhaustion and turnover intention. A quantitative analysis was employed with a survey of 209 nurses in public hospitals in Guangdong province, China. The results suggest that there is a significant difference in the level of emotional labor with colleagues and that with patients. Findings also indicate that: (1) emotional labor is a valid predictor of emotional exhaustion; (2) emotional exhaustion is significantly correlated with turnover intention; (3) emotional labor is positively related with turnover intention; (4) emotional exhaustion partially mediates the relationship between emotional labor with colleagues and turnover intention and fully mediates the relationship between emotional labor with patients and turnover intention. |
publishDate |
2017 |
dc.date.none.fl_str_mv |
2017-11-07T00:00:00Z 2017-11-07 2017-09 2018-03-14T12:50:14Z |
dc.type.status.fl_str_mv |
info:eu-repo/semantics/publishedVersion |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/masterThesis |
format |
masterThesis |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
http://hdl.handle.net/10071/15357 TID:201752000 |
url |
http://hdl.handle.net/10071/15357 |
identifier_str_mv |
TID:201752000 |
dc.language.iso.fl_str_mv |
eng |
language |
eng |
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info:eu-repo/semantics/openAccess |
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openAccess |
dc.format.none.fl_str_mv |
application/pdf application/octet-stream |
dc.source.none.fl_str_mv |
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Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação |
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RCAAP |
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RCAAP |
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Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
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Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
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Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação |
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