Web 2.0 Technologies and Banking Management: the Portuguese context

Detalhes bibliográficos
Autor(a) principal: Malheiro, Maria Alexandra
Data de Publicação: 2020
Outros Autores: Costa, Maria Alice, Sousa, Bruno Barbosa
Tipo de documento: Artigo
Idioma: eng
Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
Texto Completo: http://hdl.handle.net/11110/1917
Resumo: The present research intends to analyze the maturity of the use of Web 2.0 technologies in the Portuguese bank sector, trying to determine which one of these institutions is more present in social networks and best practices. Technological change is the major cause of most of the changes that have taken place worldwide, from cultural, social, political, economic, personal and even psychological changes. It was determined as a general objective: to identify what is the information that different institutions put in the most popular social networks (i.e. Facebook, LinkedIn and twitter). In order to integrate research in the field of study, the several interactions of the institution and the clients in the Web 2.0 were regularly analyzed; in this case, the Facebook official page of the institution and the aggregated pages of the same social network that can assume the same role of direct contact between the institutional image and the clients and users.
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spelling Web 2.0 Technologies and Banking Management: the Portuguese contextSocial NetworksBankingSocial MediaTechnologiesThe present research intends to analyze the maturity of the use of Web 2.0 technologies in the Portuguese bank sector, trying to determine which one of these institutions is more present in social networks and best practices. Technological change is the major cause of most of the changes that have taken place worldwide, from cultural, social, political, economic, personal and even psychological changes. It was determined as a general objective: to identify what is the information that different institutions put in the most popular social networks (i.e. Facebook, LinkedIn and twitter). In order to integrate research in the field of study, the several interactions of the institution and the clients in the Web 2.0 were regularly analyzed; in this case, the Facebook official page of the institution and the aggregated pages of the same social network that can assume the same role of direct contact between the institutional image and the clients and users.Journal of Internet Social Networking & Virtual Communities2020-06-15T13:07:38Z2020-06-15T13:07:38Z2020-06-03T00:00:00Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/articlehttp://hdl.handle.net/11110/1917oai:ciencipca.ipca.pt:11110/1917engMalheiro, M. A., Costa, M. A. & Sousa, B. (2020). Web 2.0 Technologies and Banking Management: the Portuguese context, Journal of Internet Social Networking & Virtual Communities, pp. 1-8, http://doi:10.5171/2020.594852http://hdl.handle.net/11110/1917Malheiro, Maria AlexandraCosta, Maria AliceSousa, Bruno Barbosainfo:eu-repo/semantics/openAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2022-09-05T12:53:14Zoai:ciencipca.ipca.pt:11110/1917Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-19T15:02:12.594937Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse
dc.title.none.fl_str_mv Web 2.0 Technologies and Banking Management: the Portuguese context
title Web 2.0 Technologies and Banking Management: the Portuguese context
spellingShingle Web 2.0 Technologies and Banking Management: the Portuguese context
Malheiro, Maria Alexandra
Social Networks
Banking
Social Media
Technologies
title_short Web 2.0 Technologies and Banking Management: the Portuguese context
title_full Web 2.0 Technologies and Banking Management: the Portuguese context
title_fullStr Web 2.0 Technologies and Banking Management: the Portuguese context
title_full_unstemmed Web 2.0 Technologies and Banking Management: the Portuguese context
title_sort Web 2.0 Technologies and Banking Management: the Portuguese context
author Malheiro, Maria Alexandra
author_facet Malheiro, Maria Alexandra
Costa, Maria Alice
Sousa, Bruno Barbosa
author_role author
author2 Costa, Maria Alice
Sousa, Bruno Barbosa
author2_role author
author
dc.contributor.author.fl_str_mv Malheiro, Maria Alexandra
Costa, Maria Alice
Sousa, Bruno Barbosa
dc.subject.por.fl_str_mv Social Networks
Banking
Social Media
Technologies
topic Social Networks
Banking
Social Media
Technologies
description The present research intends to analyze the maturity of the use of Web 2.0 technologies in the Portuguese bank sector, trying to determine which one of these institutions is more present in social networks and best practices. Technological change is the major cause of most of the changes that have taken place worldwide, from cultural, social, political, economic, personal and even psychological changes. It was determined as a general objective: to identify what is the information that different institutions put in the most popular social networks (i.e. Facebook, LinkedIn and twitter). In order to integrate research in the field of study, the several interactions of the institution and the clients in the Web 2.0 were regularly analyzed; in this case, the Facebook official page of the institution and the aggregated pages of the same social network that can assume the same role of direct contact between the institutional image and the clients and users.
publishDate 2020
dc.date.none.fl_str_mv 2020-06-15T13:07:38Z
2020-06-15T13:07:38Z
2020-06-03T00:00:00Z
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv http://hdl.handle.net/11110/1917
oai:ciencipca.ipca.pt:11110/1917
url http://hdl.handle.net/11110/1917
identifier_str_mv oai:ciencipca.ipca.pt:11110/1917
dc.language.iso.fl_str_mv eng
language eng
dc.relation.none.fl_str_mv Malheiro, M. A., Costa, M. A. & Sousa, B. (2020). Web 2.0 Technologies and Banking Management: the Portuguese context, Journal of Internet Social Networking & Virtual Communities, pp. 1-8, http://doi:10.5171/2020.594852
http://hdl.handle.net/11110/1917
dc.rights.driver.fl_str_mv info:eu-repo/semantics/openAccess
eu_rights_str_mv openAccess
dc.publisher.none.fl_str_mv Journal of Internet Social Networking & Virtual Communities
publisher.none.fl_str_mv Journal of Internet Social Networking & Virtual Communities
dc.source.none.fl_str_mv reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron:RCAAP
instname_str Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron_str RCAAP
institution RCAAP
reponame_str Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
collection Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
repository.name.fl_str_mv Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
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