A implementação da norma ISO 9001 nas escolas profissionais portuguesa: um estudo empírico

• Autor(a) principal: Gamboa, Jorge
• Data de Publicação: 2009
• Outros Autores: Melão, Nuno
• Tipo de documento: Artigo
• Idioma: por
• Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
• Texto Completo: https://doi.org/10.34632/investigacaoeducacional.2009.3313

The expansion of vocational training to secondary schools has led, in the last years, many vocational schools to implement the ISO 9001 Standard in the hope of differentiating themselves through quality. This study, which is the first of its kind in Portugal, aims to discuss the benefits, drawbacks and key success factors of the implementation of the ISO 9001:2000 Standard in vocational schools using a methodology of multiple-case study. The results show internai benefits at the organizational levei, externa! benefits at the reputation and strategy levei, drawbacks derived from bureaucracy, the interpretation and adaptation of the Standard, and as key success factors the quality team and management commitment and support. It is hoped, thus, to contribute to assist school management boards in identifying courses of action that could make the implementation of this Standard more effective.