Quality management and employees’ attitudes : an example from certified enterprises

• Autor(a) principal: Batista, Maria da Graça Câmara
• Data de Publicação: 2011
• Outros Autores: Feijó, António, Silva, Francisco
• Tipo de documento: Artigo
• Idioma: eng
• Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
• Texto Completo: http://hdl.handle.net/10400.3/4966
• topic: Employees' Attitudes; Organizational Culture; Quality Management System

This study investigates the implications of practices of the quality management system (QMS) in employees’ attitudes in relation to job involvement, job satisfaction, career satisfaction and organizational commitment. This study was accomplished through the use of a survey by questionnaire. Twenty hypotheses related to QMS practices and the employees´ attitudes were formulated and tested. The results indicate that responsibility and teamwork have a significant and positive correlation with job involvement, job satisfaction, career satisfaction, as well as organizational commitment. Ongoing improvement and problem solving have significant implications in organizational commitment. In addition, training and education, as well as customer focus, did not demonstrate any favourable contribution to the employees’ attitudes. In practical terms, the study recommends that management be more committed to the development of quality practices as a means to sustain and enhance employees’ positive attitudes towards their job. Such practices are a competitive strategy to attract and retain competent employees.