The importance of organizational culture in worker satisfaction management: the case study of three public health services

Detalhes bibliográficos
Autor(a) principal: Albino, Carla
Data de Publicação: 2022
Outros Autores: de Almeida Vidal, João Carlos, Soares Pinheiro Vieira Pescada, Susana
Tipo de documento: Artigo
Idioma: por
Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
Texto Completo: https://doi.org/10.31211/rpics.2022.8.1.229
Resumo: Background and Aim: The relevance of empirical research in the health sector and the hospital environment arises from the fact that these are emerging and complex contexts, where the problem of organizational behavior and, in particular, professional satisfaction, has been the focus of attention on the part of the managers. Thus, the plurality of knowledge and multidisciplinary cooperation of scientific areas becomes urgent for a better understanding of satisfaction management in health organizations. Despite the numerous factors considered critical for the success of satisfaction management, the study was limited to organizational culture, seeking to analyze the profile and its relationship with the management of worker satisfaction in three services that make up a department of a hospital health public. Method: The study was quantitative, cross-sectional, and based on a singular phenomenon with unique characteristics — the Department of Gynaecology/Obstetrics and Human Reproduction of a Hospital Unit, using the Organizational Culture Assessment Instrument (OCAI), translated and adapted for the Portuguese language. The OCAI was applied to 136 workers with different professional positions and functions from the three services of the department. The instrument used was validated, showing good psychometric qualities. Results: The workers' perception of the different services of the hospital showed congruences concerning the organizational culture, recognizing that characteristics of the Clan and Hierarchical cultures predominated in the services. However, the discrepancies between the current culture (current) and the preferred future culture (ideal) indicated that the workers, despite wanting to maintain these cultures in specific dimensions, idealized working in an organizational environment with characteristics of the four cultural typologies. Conclusion: Specific characteristics of the organizational culture must be readjusted, as they can influence the management of worker satisfaction, constituting a critical success factor for the three public health services.
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spelling The importance of organizational culture in worker satisfaction management: the case study of three public health servicesA importância da cultura organizacional na gestão da satisfação dos trabalhadores de três serviços de saúde públicosComportamento OrganizacionalCultura OrganizacionalGestão em SaúdeSatisfação ProfissionalOrganizational BehaviorOrganizational CultureManagementProfessional SatisfactionBackground and Aim: The relevance of empirical research in the health sector and the hospital environment arises from the fact that these are emerging and complex contexts, where the problem of organizational behavior and, in particular, professional satisfaction, has been the focus of attention on the part of the managers. Thus, the plurality of knowledge and multidisciplinary cooperation of scientific areas becomes urgent for a better understanding of satisfaction management in health organizations. Despite the numerous factors considered critical for the success of satisfaction management, the study was limited to organizational culture, seeking to analyze the profile and its relationship with the management of worker satisfaction in three services that make up a department of a hospital health public. Method: The study was quantitative, cross-sectional, and based on a singular phenomenon with unique characteristics — the Department of Gynaecology/Obstetrics and Human Reproduction of a Hospital Unit, using the Organizational Culture Assessment Instrument (OCAI), translated and adapted for the Portuguese language. The OCAI was applied to 136 workers with different professional positions and functions from the three services of the department. The instrument used was validated, showing good psychometric qualities. Results: The workers' perception of the different services of the hospital showed congruences concerning the organizational culture, recognizing that characteristics of the Clan and Hierarchical cultures predominated in the services. However, the discrepancies between the current culture (current) and the preferred future culture (ideal) indicated that the workers, despite wanting to maintain these cultures in specific dimensions, idealized working in an organizational environment with characteristics of the four cultural typologies. Conclusion: Specific characteristics of the organizational culture must be readjusted, as they can influence the management of worker satisfaction, constituting a critical success factor for the three public health services.Contexto e Objetivo: A relevância de uma investigação empírica no setor da saúde e em meio hospitalar surge do facto de estes serem contextos emergentes e complexos, onde a problemática do comportamento organizacional e, em particular da satisfação profissional, tem sido alvo de atenção por parte dos gestores. Torna-se assim premente a pluralidade de saberes e cooperação multidisciplinar de áreas científicas para uma melhor compreensão da importância da gestão da satisfação nas organizações de saúde. Apesar dos inúmeros fatores considerados críticos para o sucesso da gestão da satisfação, cingiu-se o estudo à cultura organizacional, procurando-se analisar o perfil e a sua relação com a gestão da satisfação dos trabalhadores de três serviços que integram um departamento de um hospital público de saúde. Método: O estudo, de natureza quantitativa e de corte transversal, assentou num fenómeno singular de características únicas — o Departamento de Ginecologia/Obstetrícia e Reprodução Humana de uma Unidade Hospitalar —, recorrendo ao Organizational Culture Assessment Instrument (OCAI), traduzido e adaptado para a língua portuguesa. O OCAI foi aplicado a 136 trabalhadores com cargos e funções profissionais distintas dos três serviços do departamento. O instrumento utilizado foi validado, apresentando boas qualidades psicométricas. Resultados: A perceção dos trabalhadores sobre os diferentes serviços do departamento evidenciou congruências em relação à cultura organizacional, reconhecendo que nos serviços predominam características das culturas Clã e Hierárquica. No entanto, as discrepâncias entre a cultura atual (vigente) e a cultura futura preferida (ideal) indicaram que os trabalhadores, apesar de desejarem manter essas culturas em determinadas dimensões, idealizaram trabalhar num ambiente organizacional com características das quatro tipologias culturais. Conclusão: Determinadas características da cultura organizacional devem ser reajustadas, pois podem influenciar na gestão da satisfação dos trabalhadores constituindo um fator crítico de sucesso dos três serviços de saúde públicos.Departamento de Investigação & Desenvolvimento do Instituto Superior Miguel Torga2022-04-08info:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/articleapplication/pdftext/htmlhttps://doi.org/10.31211/rpics.2022.8.1.229https://doi.org/10.31211/rpics.2022.8.1.229Portuguese Journal of Behavioral and Social Research; Vol. 8 No. 1 (2022): May; 1–17Revista Portuguesa de Investigação Comportamental e Social; Vol. 8 N.º 1 (2022): Maio; 1–172183-4938reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAPporhttps://rpics.ismt.pt/index.php/ISMT/article/view/229https://rpics.ismt.pt/index.php/ISMT/article/view/229/491https://rpics.ismt.pt/index.php/ISMT/article/view/229/494Direitos de Autor (c) 2022 Carla Albino, João Carlos de Almeida Vidal, Susana Soares Pinheiro Vieira Pescada (Autor)http://creativecommons.org/licenses/by-nc/4.0info:eu-repo/semantics/openAccessAlbino, Carlade Almeida Vidal, João CarlosSoares Pinheiro Vieira Pescada, Susana2023-05-25T22:00:58Zoai:ojs.rpics.ismt.pt:article/229Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-19T16:39:48.308177Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse
dc.title.none.fl_str_mv The importance of organizational culture in worker satisfaction management: the case study of three public health services
A importância da cultura organizacional na gestão da satisfação dos trabalhadores de três serviços de saúde públicos
title The importance of organizational culture in worker satisfaction management: the case study of three public health services
spellingShingle The importance of organizational culture in worker satisfaction management: the case study of three public health services
Albino, Carla
Comportamento Organizacional
Cultura Organizacional
Gestão em Saúde
Satisfação Profissional
Organizational Behavior
Organizational Culture
Management
Professional Satisfaction
title_short The importance of organizational culture in worker satisfaction management: the case study of three public health services
title_full The importance of organizational culture in worker satisfaction management: the case study of three public health services
title_fullStr The importance of organizational culture in worker satisfaction management: the case study of three public health services
title_full_unstemmed The importance of organizational culture in worker satisfaction management: the case study of three public health services
title_sort The importance of organizational culture in worker satisfaction management: the case study of three public health services
author Albino, Carla
author_facet Albino, Carla
de Almeida Vidal, João Carlos
Soares Pinheiro Vieira Pescada, Susana
author_role author
author2 de Almeida Vidal, João Carlos
Soares Pinheiro Vieira Pescada, Susana
author2_role author
author
dc.contributor.author.fl_str_mv Albino, Carla
de Almeida Vidal, João Carlos
Soares Pinheiro Vieira Pescada, Susana
dc.subject.por.fl_str_mv Comportamento Organizacional
Cultura Organizacional
Gestão em Saúde
Satisfação Profissional
Organizational Behavior
Organizational Culture
Management
Professional Satisfaction
topic Comportamento Organizacional
Cultura Organizacional
Gestão em Saúde
Satisfação Profissional
Organizational Behavior
Organizational Culture
Management
Professional Satisfaction
description Background and Aim: The relevance of empirical research in the health sector and the hospital environment arises from the fact that these are emerging and complex contexts, where the problem of organizational behavior and, in particular, professional satisfaction, has been the focus of attention on the part of the managers. Thus, the plurality of knowledge and multidisciplinary cooperation of scientific areas becomes urgent for a better understanding of satisfaction management in health organizations. Despite the numerous factors considered critical for the success of satisfaction management, the study was limited to organizational culture, seeking to analyze the profile and its relationship with the management of worker satisfaction in three services that make up a department of a hospital health public. Method: The study was quantitative, cross-sectional, and based on a singular phenomenon with unique characteristics — the Department of Gynaecology/Obstetrics and Human Reproduction of a Hospital Unit, using the Organizational Culture Assessment Instrument (OCAI), translated and adapted for the Portuguese language. The OCAI was applied to 136 workers with different professional positions and functions from the three services of the department. The instrument used was validated, showing good psychometric qualities. Results: The workers' perception of the different services of the hospital showed congruences concerning the organizational culture, recognizing that characteristics of the Clan and Hierarchical cultures predominated in the services. However, the discrepancies between the current culture (current) and the preferred future culture (ideal) indicated that the workers, despite wanting to maintain these cultures in specific dimensions, idealized working in an organizational environment with characteristics of the four cultural typologies. Conclusion: Specific characteristics of the organizational culture must be readjusted, as they can influence the management of worker satisfaction, constituting a critical success factor for the three public health services.
publishDate 2022
dc.date.none.fl_str_mv 2022-04-08
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dc.identifier.uri.fl_str_mv https://doi.org/10.31211/rpics.2022.8.1.229
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dc.relation.none.fl_str_mv https://rpics.ismt.pt/index.php/ISMT/article/view/229
https://rpics.ismt.pt/index.php/ISMT/article/view/229/491
https://rpics.ismt.pt/index.php/ISMT/article/view/229/494
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dc.publisher.none.fl_str_mv Departamento de Investigação & Desenvolvimento do Instituto Superior Miguel Torga
publisher.none.fl_str_mv Departamento de Investigação & Desenvolvimento do Instituto Superior Miguel Torga
dc.source.none.fl_str_mv Portuguese Journal of Behavioral and Social Research; Vol. 8 No. 1 (2022): May; 1–17
Revista Portuguesa de Investigação Comportamental e Social; Vol. 8 N.º 1 (2022): Maio; 1–17
2183-4938
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