Understanding the determinants of users’ continuance intention to buy low-cost airline flights online

Detalhes bibliográficos
Autor(a) principal: Tam, Carlos
Data de Publicação: 2022
Outros Autores: Barroso, Maria, Cruz-jesus, Frederico
Tipo de documento: Artigo
Idioma: eng
Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
Texto Completo: http://hdl.handle.net/10362/133197
Resumo: TTam, C., Barroso, M., & Cruz-jesus, F. (2022). Understanding the determinants of users’ continuance intention to buy low-cost airline flights online. Journal of Hospitality and Tourism Technology, 13(2), 264-280. https://doi.org/10.1108/JHTT-12-2020-0316
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spelling Understanding the determinants of users’ continuance intention to buy low-cost airline flights onlineContinuance use intentionExpectation confirmation model (ECM)ECMLow-cost carrier (LCC)BrandWebsiteInformation SystemsTourism, Leisure and Hospitality ManagementComputer Science ApplicationsSDG 9 - Industry, Innovation, and InfrastructureTTam, C., Barroso, M., & Cruz-jesus, F. (2022). Understanding the determinants of users’ continuance intention to buy low-cost airline flights online. Journal of Hospitality and Tourism Technology, 13(2), 264-280. https://doi.org/10.1108/JHTT-12-2020-0316Purpose Low-cost carriers’ (LCC) worldwide market share is gaining momentum. This paper aims to propose using the expectation confirmation model (ECM) combined with brand awareness and image, website quality and visual appeal to evaluate the continuance use intention of low-cost airlines (LCA) websites. Design/methodology/approach The empirical approach was based on an online survey of 272 individuals collected in Portugal. The data were analyzed using structural equation modeling. Findings Brand awareness, brand image and satisfaction are the variables that best explain continuance intention. The leftover constructs can empirically explain ECM. Originality/value This study seeks to understand the significance of brand awareness and image, website quality and visual appeal in LCA websites’ confirmation and continuance use intention. Understanding the influence on confirmation and long-term viability, strategies based on these conclusions are proposed for LCC companies to better promote consumers’ continuance use intention.NOVA Information Management School (NOVA IMS)Information Management Research Center (MagIC) - NOVA Information Management SchoolRUNTam, CarlosBarroso, MariaCruz-jesus, Frederico2022-02-18T23:19:13Z2022-04-212022-04-21T00:00:00Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/article17application/pdfhttp://hdl.handle.net/10362/133197eng1757-9880PURE: 41761270https://doi.org/10.1108/JHTT-12-2020-0316info:eu-repo/semantics/openAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2024-03-11T05:11:54Zoai:run.unl.pt:10362/133197Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-20T03:47:44.711908Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse
dc.title.none.fl_str_mv Understanding the determinants of users’ continuance intention to buy low-cost airline flights online
title Understanding the determinants of users’ continuance intention to buy low-cost airline flights online
spellingShingle Understanding the determinants of users’ continuance intention to buy low-cost airline flights online
Tam, Carlos
Continuance use intention
Expectation confirmation model (ECM)
ECM
Low-cost carrier (LCC)
Brand
Website
Information Systems
Tourism, Leisure and Hospitality Management
Computer Science Applications
SDG 9 - Industry, Innovation, and Infrastructure
title_short Understanding the determinants of users’ continuance intention to buy low-cost airline flights online
title_full Understanding the determinants of users’ continuance intention to buy low-cost airline flights online
title_fullStr Understanding the determinants of users’ continuance intention to buy low-cost airline flights online
title_full_unstemmed Understanding the determinants of users’ continuance intention to buy low-cost airline flights online
title_sort Understanding the determinants of users’ continuance intention to buy low-cost airline flights online
author Tam, Carlos
author_facet Tam, Carlos
Barroso, Maria
Cruz-jesus, Frederico
author_role author
author2 Barroso, Maria
Cruz-jesus, Frederico
author2_role author
author
dc.contributor.none.fl_str_mv NOVA Information Management School (NOVA IMS)
Information Management Research Center (MagIC) - NOVA Information Management School
RUN
dc.contributor.author.fl_str_mv Tam, Carlos
Barroso, Maria
Cruz-jesus, Frederico
dc.subject.por.fl_str_mv Continuance use intention
Expectation confirmation model (ECM)
ECM
Low-cost carrier (LCC)
Brand
Website
Information Systems
Tourism, Leisure and Hospitality Management
Computer Science Applications
SDG 9 - Industry, Innovation, and Infrastructure
topic Continuance use intention
Expectation confirmation model (ECM)
ECM
Low-cost carrier (LCC)
Brand
Website
Information Systems
Tourism, Leisure and Hospitality Management
Computer Science Applications
SDG 9 - Industry, Innovation, and Infrastructure
description TTam, C., Barroso, M., & Cruz-jesus, F. (2022). Understanding the determinants of users’ continuance intention to buy low-cost airline flights online. Journal of Hospitality and Tourism Technology, 13(2), 264-280. https://doi.org/10.1108/JHTT-12-2020-0316
publishDate 2022
dc.date.none.fl_str_mv 2022-02-18T23:19:13Z
2022-04-21
2022-04-21T00:00:00Z
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv http://hdl.handle.net/10362/133197
url http://hdl.handle.net/10362/133197
dc.language.iso.fl_str_mv eng
language eng
dc.relation.none.fl_str_mv 1757-9880
PURE: 41761270
https://doi.org/10.1108/JHTT-12-2020-0316
dc.rights.driver.fl_str_mv info:eu-repo/semantics/openAccess
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv 17
application/pdf
dc.source.none.fl_str_mv reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron:RCAAP
instname_str Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron_str RCAAP
institution RCAAP
reponame_str Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
collection Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
repository.name.fl_str_mv Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
repository.mail.fl_str_mv
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