Technology adoption and diffusion: accessing the determinants of behavioral intention to use chatbots

Detalhes bibliográficos
Autor(a) principal: Patrício, Rita Aragão de Espiney
Data de Publicação: 2019
Tipo de documento: Dissertação
Idioma: eng
Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
Texto Completo: http://hdl.handle.net/10362/68877
Resumo: In recent years, chatbots experienced a big boom with the increase of online messaging platforms and advances in AI. Recently, it was recognized that despite the prosperous predictions, chatbots did not get the user uptake it was expected. This paper addresses the possible reasons behind this problem. ‘Awareness’, ‘interest’ and ‘trust’ were assumed to be the main determinants for chatbot usage. These variables were deepened with a survey-based questionnaire. Data shows that individuals are aware of chatbots but do not have a deep understanding of the subject. There is expression of interest and trust in chatbots, but mainly for sporadic simple tasks. It is concluded that individuals do not use chatbots as much as expected because there is a lack of proper knowledge on the
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spelling Technology adoption and diffusion: accessing the determinants of behavioral intention to use chatbotsTechnology adoptionChatbotsInterestTrustDomínio/Área Científica::Ciências Sociais::Economia e GestãoIn recent years, chatbots experienced a big boom with the increase of online messaging platforms and advances in AI. Recently, it was recognized that despite the prosperous predictions, chatbots did not get the user uptake it was expected. This paper addresses the possible reasons behind this problem. ‘Awareness’, ‘interest’ and ‘trust’ were assumed to be the main determinants for chatbot usage. These variables were deepened with a survey-based questionnaire. Data shows that individuals are aware of chatbots but do not have a deep understanding of the subject. There is expression of interest and trust in chatbots, but mainly for sporadic simple tasks. It is concluded that individuals do not use chatbots as much as expected because there is a lack of proper knowledge on theCastro, JoãoRUNPatrício, Rita Aragão de Espiney2019-05-07T15:46:15Z2019-01-232019-01-23T00:00:00Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/masterThesisapplication/pdfhttp://hdl.handle.net/10362/68877TID:202225070enginfo:eu-repo/semantics/openAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2024-03-11T04:32:38Zoai:run.unl.pt:10362/68877Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-20T03:34:52.641807Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse
dc.title.none.fl_str_mv Technology adoption and diffusion: accessing the determinants of behavioral intention to use chatbots
title Technology adoption and diffusion: accessing the determinants of behavioral intention to use chatbots
spellingShingle Technology adoption and diffusion: accessing the determinants of behavioral intention to use chatbots
Patrício, Rita Aragão de Espiney
Technology adoption
Chatbots
Interest
Trust
Domínio/Área Científica::Ciências Sociais::Economia e Gestão
title_short Technology adoption and diffusion: accessing the determinants of behavioral intention to use chatbots
title_full Technology adoption and diffusion: accessing the determinants of behavioral intention to use chatbots
title_fullStr Technology adoption and diffusion: accessing the determinants of behavioral intention to use chatbots
title_full_unstemmed Technology adoption and diffusion: accessing the determinants of behavioral intention to use chatbots
title_sort Technology adoption and diffusion: accessing the determinants of behavioral intention to use chatbots
author Patrício, Rita Aragão de Espiney
author_facet Patrício, Rita Aragão de Espiney
author_role author
dc.contributor.none.fl_str_mv Castro, João
RUN
dc.contributor.author.fl_str_mv Patrício, Rita Aragão de Espiney
dc.subject.por.fl_str_mv Technology adoption
Chatbots
Interest
Trust
Domínio/Área Científica::Ciências Sociais::Economia e Gestão
topic Technology adoption
Chatbots
Interest
Trust
Domínio/Área Científica::Ciências Sociais::Economia e Gestão
description In recent years, chatbots experienced a big boom with the increase of online messaging platforms and advances in AI. Recently, it was recognized that despite the prosperous predictions, chatbots did not get the user uptake it was expected. This paper addresses the possible reasons behind this problem. ‘Awareness’, ‘interest’ and ‘trust’ were assumed to be the main determinants for chatbot usage. These variables were deepened with a survey-based questionnaire. Data shows that individuals are aware of chatbots but do not have a deep understanding of the subject. There is expression of interest and trust in chatbots, but mainly for sporadic simple tasks. It is concluded that individuals do not use chatbots as much as expected because there is a lack of proper knowledge on the
publishDate 2019
dc.date.none.fl_str_mv 2019-05-07T15:46:15Z
2019-01-23
2019-01-23T00:00:00Z
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
dc.type.driver.fl_str_mv info:eu-repo/semantics/masterThesis
format masterThesis
status_str publishedVersion
dc.identifier.uri.fl_str_mv http://hdl.handle.net/10362/68877
TID:202225070
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identifier_str_mv TID:202225070
dc.language.iso.fl_str_mv eng
language eng
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eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
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instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron:RCAAP
instname_str Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
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repository.name.fl_str_mv Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
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