Technology adoption and diffusion: accessing the determinants of behavioral intention to use chatbots
Autor(a) principal: | |
---|---|
Data de Publicação: | 2019 |
Tipo de documento: | Dissertação |
Idioma: | eng |
Título da fonte: | Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
Texto Completo: | http://hdl.handle.net/10362/68877 |
Resumo: | In recent years, chatbots experienced a big boom with the increase of online messaging platforms and advances in AI. Recently, it was recognized that despite the prosperous predictions, chatbots did not get the user uptake it was expected. This paper addresses the possible reasons behind this problem. ‘Awareness’, ‘interest’ and ‘trust’ were assumed to be the main determinants for chatbot usage. These variables were deepened with a survey-based questionnaire. Data shows that individuals are aware of chatbots but do not have a deep understanding of the subject. There is expression of interest and trust in chatbots, but mainly for sporadic simple tasks. It is concluded that individuals do not use chatbots as much as expected because there is a lack of proper knowledge on the |
id |
RCAP_f359738515984a3785194f491a26898c |
---|---|
oai_identifier_str |
oai:run.unl.pt:10362/68877 |
network_acronym_str |
RCAP |
network_name_str |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
repository_id_str |
7160 |
spelling |
Technology adoption and diffusion: accessing the determinants of behavioral intention to use chatbotsTechnology adoptionChatbotsInterestTrustDomínio/Área Científica::Ciências Sociais::Economia e GestãoIn recent years, chatbots experienced a big boom with the increase of online messaging platforms and advances in AI. Recently, it was recognized that despite the prosperous predictions, chatbots did not get the user uptake it was expected. This paper addresses the possible reasons behind this problem. ‘Awareness’, ‘interest’ and ‘trust’ were assumed to be the main determinants for chatbot usage. These variables were deepened with a survey-based questionnaire. Data shows that individuals are aware of chatbots but do not have a deep understanding of the subject. There is expression of interest and trust in chatbots, but mainly for sporadic simple tasks. It is concluded that individuals do not use chatbots as much as expected because there is a lack of proper knowledge on theCastro, JoãoRUNPatrício, Rita Aragão de Espiney2019-05-07T15:46:15Z2019-01-232019-01-23T00:00:00Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/masterThesisapplication/pdfhttp://hdl.handle.net/10362/68877TID:202225070enginfo:eu-repo/semantics/openAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2024-03-11T04:32:38Zoai:run.unl.pt:10362/68877Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-20T03:34:52.641807Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse |
dc.title.none.fl_str_mv |
Technology adoption and diffusion: accessing the determinants of behavioral intention to use chatbots |
title |
Technology adoption and diffusion: accessing the determinants of behavioral intention to use chatbots |
spellingShingle |
Technology adoption and diffusion: accessing the determinants of behavioral intention to use chatbots Patrício, Rita Aragão de Espiney Technology adoption Chatbots Interest Trust Domínio/Área Científica::Ciências Sociais::Economia e Gestão |
title_short |
Technology adoption and diffusion: accessing the determinants of behavioral intention to use chatbots |
title_full |
Technology adoption and diffusion: accessing the determinants of behavioral intention to use chatbots |
title_fullStr |
Technology adoption and diffusion: accessing the determinants of behavioral intention to use chatbots |
title_full_unstemmed |
Technology adoption and diffusion: accessing the determinants of behavioral intention to use chatbots |
title_sort |
Technology adoption and diffusion: accessing the determinants of behavioral intention to use chatbots |
author |
Patrício, Rita Aragão de Espiney |
author_facet |
Patrício, Rita Aragão de Espiney |
author_role |
author |
dc.contributor.none.fl_str_mv |
Castro, João RUN |
dc.contributor.author.fl_str_mv |
Patrício, Rita Aragão de Espiney |
dc.subject.por.fl_str_mv |
Technology adoption Chatbots Interest Trust Domínio/Área Científica::Ciências Sociais::Economia e Gestão |
topic |
Technology adoption Chatbots Interest Trust Domínio/Área Científica::Ciências Sociais::Economia e Gestão |
description |
In recent years, chatbots experienced a big boom with the increase of online messaging platforms and advances in AI. Recently, it was recognized that despite the prosperous predictions, chatbots did not get the user uptake it was expected. This paper addresses the possible reasons behind this problem. ‘Awareness’, ‘interest’ and ‘trust’ were assumed to be the main determinants for chatbot usage. These variables were deepened with a survey-based questionnaire. Data shows that individuals are aware of chatbots but do not have a deep understanding of the subject. There is expression of interest and trust in chatbots, but mainly for sporadic simple tasks. It is concluded that individuals do not use chatbots as much as expected because there is a lack of proper knowledge on the |
publishDate |
2019 |
dc.date.none.fl_str_mv |
2019-05-07T15:46:15Z 2019-01-23 2019-01-23T00:00:00Z |
dc.type.status.fl_str_mv |
info:eu-repo/semantics/publishedVersion |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/masterThesis |
format |
masterThesis |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
http://hdl.handle.net/10362/68877 TID:202225070 |
url |
http://hdl.handle.net/10362/68877 |
identifier_str_mv |
TID:202225070 |
dc.language.iso.fl_str_mv |
eng |
language |
eng |
dc.rights.driver.fl_str_mv |
info:eu-repo/semantics/openAccess |
eu_rights_str_mv |
openAccess |
dc.format.none.fl_str_mv |
application/pdf |
dc.source.none.fl_str_mv |
reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação instacron:RCAAP |
instname_str |
Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação |
instacron_str |
RCAAP |
institution |
RCAAP |
reponame_str |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
collection |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
repository.name.fl_str_mv |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação |
repository.mail.fl_str_mv |
|
_version_ |
1799137970561744896 |