Prospection of Technologies in Chatbots

Detalhes bibliográficos
Autor(a) principal: Moura, Marilís Pereira Lima
Data de Publicação: 2019
Outros Autores: Rodrigues, Maria Elisabeth dos Santos, Comin, Rafaele Paz, Rocha, Washington de Jesus Sant´anna da Franca
Tipo de documento: Artigo
Idioma: por
Título da fonte: Cadernos de Prospecção (Online)
Texto Completo: https://periodicos.ufba.br/index.php/nit/article/view/27211
Resumo: To keep up with the new demands of the market and remain competitive, companies are committed to change and implement new technologies to interact with their customers. The chatbots have brought a new solution when it comes to narrowing the relationship with the user through a more dynamic interaction. Thus this article, through prospecting based on scientific articles surveyed in the CAPES Platform and search for patents through the search and analysis system Orbit Intelligence, carried out the mapping and analysis of technologies in chatbots. It was possible to identify the countries with the greatest interest in that matter, the increase in the number of patents and scientific publications since 2016, as well as a change in the focus of technologies on requested patents. The conclusion was that the technologies in chatbots are arousing the interest of the inventors and researchers, in order to broaden their capacity of interaction and evidencing their market potential.
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spelling Prospection of Technologies in ChatbotsProspecção de Tecnologias em ChatbotsProspecção TecnológicaChatbotsInteligência Artificial.Technological ProspectingChatbotsArtificial Intelligence.To keep up with the new demands of the market and remain competitive, companies are committed to change and implement new technologies to interact with their customers. The chatbots have brought a new solution when it comes to narrowing the relationship with the user through a more dynamic interaction. Thus this article, through prospecting based on scientific articles surveyed in the CAPES Platform and search for patents through the search and analysis system Orbit Intelligence, carried out the mapping and analysis of technologies in chatbots. It was possible to identify the countries with the greatest interest in that matter, the increase in the number of patents and scientific publications since 2016, as well as a change in the focus of technologies on requested patents. The conclusion was that the technologies in chatbots are arousing the interest of the inventors and researchers, in order to broaden their capacity of interaction and evidencing their market potential.Para acompanhar as novas demandas do mercado e continuarem competitivas, as empresas se empenham em mudanças e implementam novas tecnologias para interagir com seus clientes. Os chatbots (robôs de conversação) trouxeram uma nova solução quando o assunto é estreitar a relação com o usuário, por meio de uma interação mais dinâmica. Assim, este artigo, por meio de prospecção baseada em levantamento de artigos científicos pesquisados na Plataforma CAPES e busca de patentes por meio do sistema de busca e análise Orbit Intelligence,realizou o mapeamento e a análise de tecnologias em chatbots. Foi possível identificar os países com maior interesse, o aumento no número de patentes e publicações cientificas a partir de 2016, assim como uma mudança no foco das tecnologias em patentes solicitadas. Conclui-se que as tecnologias em chatbots estão despertando o interesse dos inventores e pesquisadores, a fim de ampliar sua capacidade de interação, e evidenciando seu potencial mercadológico. Universidade Federal da Bahia2019-09-13info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionapplication/pdfhttps://periodicos.ufba.br/index.php/nit/article/view/2721110.9771/cp.v12i3.27211Cadernos de Prospecção; Vol. 12 No. 3 (2019); 550Cadernos de Prospecção; v. 12 n. 3 (2019); 5502317-00261983-1358reponame:Cadernos de Prospecção (Online)instname:Universidade Federal da Bahia (UFBA)instacron:UFBAporhttps://periodicos.ufba.br/index.php/nit/article/view/27211/17927Copyright (c) 2019 Cadernos de Prospecçãohttps://creativecommons.org/licenses/by-nc/4.0info:eu-repo/semantics/openAccessMoura, Marilís Pereira LimaRodrigues, Maria Elisabeth dos SantosComin, Rafaele PazRocha, Washington de Jesus Sant´anna da Franca2021-02-15T15:08:58Zoai:ojs.periodicos.ufba.br:article/27211Revistahttps://periodicos.ufba.br/index.php/nitPUBhttps://periodicos.ufba.br/index.php/nit/oaicadernosdeprospeccao@gmail.com || maliceribeiro@yahoo.com.br || cadernosdeprospeccao@gmail.com || saionaraluna@gmail.com2317-00261983-1358opendoar:2021-02-15T15:08:58Cadernos de Prospecção (Online) - Universidade Federal da Bahia (UFBA)false
dc.title.none.fl_str_mv Prospection of Technologies in Chatbots
Prospecção de Tecnologias em Chatbots
title Prospection of Technologies in Chatbots
spellingShingle Prospection of Technologies in Chatbots
Moura, Marilís Pereira Lima
Prospecção Tecnológica
Chatbots
Inteligência Artificial.
Technological Prospecting
Chatbots
Artificial Intelligence.
title_short Prospection of Technologies in Chatbots
title_full Prospection of Technologies in Chatbots
title_fullStr Prospection of Technologies in Chatbots
title_full_unstemmed Prospection of Technologies in Chatbots
title_sort Prospection of Technologies in Chatbots
author Moura, Marilís Pereira Lima
author_facet Moura, Marilís Pereira Lima
Rodrigues, Maria Elisabeth dos Santos
Comin, Rafaele Paz
Rocha, Washington de Jesus Sant´anna da Franca
author_role author
author2 Rodrigues, Maria Elisabeth dos Santos
Comin, Rafaele Paz
Rocha, Washington de Jesus Sant´anna da Franca
author2_role author
author
author
dc.contributor.author.fl_str_mv Moura, Marilís Pereira Lima
Rodrigues, Maria Elisabeth dos Santos
Comin, Rafaele Paz
Rocha, Washington de Jesus Sant´anna da Franca
dc.subject.por.fl_str_mv Prospecção Tecnológica
Chatbots
Inteligência Artificial.
Technological Prospecting
Chatbots
Artificial Intelligence.
topic Prospecção Tecnológica
Chatbots
Inteligência Artificial.
Technological Prospecting
Chatbots
Artificial Intelligence.
description To keep up with the new demands of the market and remain competitive, companies are committed to change and implement new technologies to interact with their customers. The chatbots have brought a new solution when it comes to narrowing the relationship with the user through a more dynamic interaction. Thus this article, through prospecting based on scientific articles surveyed in the CAPES Platform and search for patents through the search and analysis system Orbit Intelligence, carried out the mapping and analysis of technologies in chatbots. It was possible to identify the countries with the greatest interest in that matter, the increase in the number of patents and scientific publications since 2016, as well as a change in the focus of technologies on requested patents. The conclusion was that the technologies in chatbots are arousing the interest of the inventors and researchers, in order to broaden their capacity of interaction and evidencing their market potential.
publishDate 2019
dc.date.none.fl_str_mv 2019-09-13
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv https://periodicos.ufba.br/index.php/nit/article/view/27211
10.9771/cp.v12i3.27211
url https://periodicos.ufba.br/index.php/nit/article/view/27211
identifier_str_mv 10.9771/cp.v12i3.27211
dc.language.iso.fl_str_mv por
language por
dc.relation.none.fl_str_mv https://periodicos.ufba.br/index.php/nit/article/view/27211/17927
dc.rights.driver.fl_str_mv Copyright (c) 2019 Cadernos de Prospecção
https://creativecommons.org/licenses/by-nc/4.0
info:eu-repo/semantics/openAccess
rights_invalid_str_mv Copyright (c) 2019 Cadernos de Prospecção
https://creativecommons.org/licenses/by-nc/4.0
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.publisher.none.fl_str_mv Universidade Federal da Bahia
publisher.none.fl_str_mv Universidade Federal da Bahia
dc.source.none.fl_str_mv Cadernos de Prospecção; Vol. 12 No. 3 (2019); 550
Cadernos de Prospecção; v. 12 n. 3 (2019); 550
2317-0026
1983-1358
reponame:Cadernos de Prospecção (Online)
instname:Universidade Federal da Bahia (UFBA)
instacron:UFBA
instname_str Universidade Federal da Bahia (UFBA)
instacron_str UFBA
institution UFBA
reponame_str Cadernos de Prospecção (Online)
collection Cadernos de Prospecção (Online)
repository.name.fl_str_mv Cadernos de Prospecção (Online) - Universidade Federal da Bahia (UFBA)
repository.mail.fl_str_mv cadernosdeprospeccao@gmail.com || maliceribeiro@yahoo.com.br || cadernosdeprospeccao@gmail.com || saionaraluna@gmail.com
_version_ 1799319846370934784

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