Areas of Hospitality Management and Stakeholders in Recruitment and Selection Multiple Case Study: Estanplaza, Travel in and Transamérica.
Autor(a) principal: | |
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Data de Publicação: | 2014 |
Outros Autores: | |
Tipo de documento: | Artigo |
Idioma: | por |
Título da fonte: | Revista Ibero Americana de Estratégia - RIAE |
Texto Completo: | https://periodicos.uninove.br/riae/article/view/15209 |
Resumo: | This research aims to analyze the relationships between recruitment and selection and its stakeholders, considering the areas of hospitality and its characteristics as influential factors to recruit and select new employees. The research approach was qualitative methodologies for the study of multiple cases, which contributed to the form of empirical research. For this investigation were selected by three chains together features that enabled a comparative analysis of the study, which were used for data collection, three sources of evidence: interviews, direct observations and documentation. The selected networks, Estanplaza Hotels, Hotels Transamerica and Travel Inn Hotels The overall goal was to understand the processes used in recruitment and selection set features the fields of hospitality. From this issue were established specific objectives: to observe the dynamics of recruitment and selection of chains; analyze the content related to the fields of hospitality in the tools used in the process of recruitment and selection, and meet stakeholders in this area. The research was conducted through interviews with managers of lodging facilities and with stakeholders in the area of recruitment and selection, based on a semistructured interview guide. Through this research, we found that some features of the fields of hospitality are considered in the process of recruitment and selection. Chains surveyed, however, point out that it is necessary to use tools and processes that enable this type of analysis. |
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Areas of Hospitality Management and Stakeholders in Recruitment and Selection Multiple Case Study: Estanplaza, Travel in and Transamérica.Os domínios da hospitalidade e a gestão de stakeholders em recrutamento e seleção estudo de casos múltiplos: Estanplaza, Travel In e TransaméricaHospitality; Management; Hotels; Recruitment and Selection; Stakeholders.Hospitalidade; Gestão; Hotéis; Recrutamento e Seleção; StakeholdersThis research aims to analyze the relationships between recruitment and selection and its stakeholders, considering the areas of hospitality and its characteristics as influential factors to recruit and select new employees. The research approach was qualitative methodologies for the study of multiple cases, which contributed to the form of empirical research. For this investigation were selected by three chains together features that enabled a comparative analysis of the study, which were used for data collection, three sources of evidence: interviews, direct observations and documentation. The selected networks, Estanplaza Hotels, Hotels Transamerica and Travel Inn Hotels The overall goal was to understand the processes used in recruitment and selection set features the fields of hospitality. From this issue were established specific objectives: to observe the dynamics of recruitment and selection of chains; analyze the content related to the fields of hospitality in the tools used in the process of recruitment and selection, and meet stakeholders in this area. The research was conducted through interviews with managers of lodging facilities and with stakeholders in the area of recruitment and selection, based on a semistructured interview guide. Through this research, we found that some features of the fields of hospitality are considered in the process of recruitment and selection. Chains surveyed, however, point out that it is necessary to use tools and processes that enable this type of analysis.O presente estudo propõe analisar as relações existentes entre o departamento de recrutamento e seleção em redes hoteleiras e seus stakeholders, considerando os domínios da hospitalidade e suas características como fatores influentes para recrutar e selecionar novos colaboradores. A abordagem da pesquisa foi qualitativa e empírica, com estudo de casos múltiplos. Para essa investigação foram selecionadas três redes de hotéis - Estanplaza Hotels, Hotéis Transamérica e Travel Inn - por reunirem características que viabilizaram uma análise comparativa do estudo de acordo com o método sugerido por Yin (2010), em que foram utilizadas para coleta de dados, três fontes de evidências: entrevistas, observações diretas e documentação. . O objetivo geral foi compreender se os processos utilizados em recrutamento e seleção levam em consideração características dos domínios da hospitalidade. A partir desta problemática foram estabelecidos os objetivos específicos: observar a dinâmica do processo de recrutamento e seleção das redes hoteleiras; analisar o conteúdo relacionado aos domínios da hospitalidade nas ferramentas utilizadas no processo de recrutamento e seleção; e conhecer os stakeholders dessa área. A investigação foi realizada por intermédio de entrevistas com os gestores dos meios de hospedagem e com os stakeholders da área de recrutamento e seleção, baseadas em um roteiro de entrevista semiestruturado. Por intermédio desta pesquisa foi possível identificar que algumas características dos domínios da hospitalidade são consideradass no processo de recrutamento e seleção. As redes hoteleiras pesquisadas, entretanto, apontam que é necessária a utilização de instrumentos e processos complementares que viabilizem esse tipo de análise. DOI:10.5585/riae.v13i2.1965Universidade Nove de Julho - UNINOVEAlves, Thiago Sbarai SantosWada, Elizabeth Kyoko2014-06-01info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionapplication/pdfhttps://periodicos.uninove.br/riae/article/view/1520910.5585/ijsm.v13i2.1965Revista Ibero-Americana de Estratégia; Vol 13, No 2 (2014): April/June; 99-116Revista Ibero-Americana de Estratégia; Vol 13, No 2 (2014): April/June; 99-1162176-0756reponame:Revista Ibero Americana de Estratégia - RIAEinstname:Revista Ibero-Americana de Estratégia (RIAE)instacron:RIEOEIporhttps://periodicos.uninove.br/riae/article/view/15209/7405Copyright (c) 2014 Iberoamerican Journal of Strategic Managementhttps://creativecommons.org/licenses/by-nc-sa/4.0info:eu-repo/semantics/openAccess2019-09-24T17:30:57Zoai:https://periodicos.uninove.br:article/15209Revistahttps://periodicos.uninove.br/riaePRIhttps://periodicos.uninove.br/riae/oai||bennycosta@yahoo.com.br2176-07562176-0756opendoar:2019-09-24T17:30:57Revista Ibero Americana de Estratégia - RIAE - Revista Ibero-Americana de Estratégia (RIAE)false |
dc.title.none.fl_str_mv |
Areas of Hospitality Management and Stakeholders in Recruitment and Selection Multiple Case Study: Estanplaza, Travel in and Transamérica. Os domínios da hospitalidade e a gestão de stakeholders em recrutamento e seleção estudo de casos múltiplos: Estanplaza, Travel In e Transamérica |
title |
Areas of Hospitality Management and Stakeholders in Recruitment and Selection Multiple Case Study: Estanplaza, Travel in and Transamérica. |
spellingShingle |
Areas of Hospitality Management and Stakeholders in Recruitment and Selection Multiple Case Study: Estanplaza, Travel in and Transamérica. Alves, Thiago Sbarai Santos Hospitality; Management; Hotels; Recruitment and Selection; Stakeholders. Hospitalidade; Gestão; Hotéis; Recrutamento e Seleção; Stakeholders |
title_short |
Areas of Hospitality Management and Stakeholders in Recruitment and Selection Multiple Case Study: Estanplaza, Travel in and Transamérica. |
title_full |
Areas of Hospitality Management and Stakeholders in Recruitment and Selection Multiple Case Study: Estanplaza, Travel in and Transamérica. |
title_fullStr |
Areas of Hospitality Management and Stakeholders in Recruitment and Selection Multiple Case Study: Estanplaza, Travel in and Transamérica. |
title_full_unstemmed |
Areas of Hospitality Management and Stakeholders in Recruitment and Selection Multiple Case Study: Estanplaza, Travel in and Transamérica. |
title_sort |
Areas of Hospitality Management and Stakeholders in Recruitment and Selection Multiple Case Study: Estanplaza, Travel in and Transamérica. |
author |
Alves, Thiago Sbarai Santos |
author_facet |
Alves, Thiago Sbarai Santos Wada, Elizabeth Kyoko |
author_role |
author |
author2 |
Wada, Elizabeth Kyoko |
author2_role |
author |
dc.contributor.none.fl_str_mv |
|
dc.contributor.author.fl_str_mv |
Alves, Thiago Sbarai Santos Wada, Elizabeth Kyoko |
dc.subject.none.fl_str_mv |
|
dc.subject.por.fl_str_mv |
Hospitality; Management; Hotels; Recruitment and Selection; Stakeholders. Hospitalidade; Gestão; Hotéis; Recrutamento e Seleção; Stakeholders |
topic |
Hospitality; Management; Hotels; Recruitment and Selection; Stakeholders. Hospitalidade; Gestão; Hotéis; Recrutamento e Seleção; Stakeholders |
description |
This research aims to analyze the relationships between recruitment and selection and its stakeholders, considering the areas of hospitality and its characteristics as influential factors to recruit and select new employees. The research approach was qualitative methodologies for the study of multiple cases, which contributed to the form of empirical research. For this investigation were selected by three chains together features that enabled a comparative analysis of the study, which were used for data collection, three sources of evidence: interviews, direct observations and documentation. The selected networks, Estanplaza Hotels, Hotels Transamerica and Travel Inn Hotels The overall goal was to understand the processes used in recruitment and selection set features the fields of hospitality. From this issue were established specific objectives: to observe the dynamics of recruitment and selection of chains; analyze the content related to the fields of hospitality in the tools used in the process of recruitment and selection, and meet stakeholders in this area. The research was conducted through interviews with managers of lodging facilities and with stakeholders in the area of recruitment and selection, based on a semistructured interview guide. Through this research, we found that some features of the fields of hospitality are considered in the process of recruitment and selection. Chains surveyed, however, point out that it is necessary to use tools and processes that enable this type of analysis. |
publishDate |
2014 |
dc.date.none.fl_str_mv |
2014-06-01 |
dc.type.none.fl_str_mv |
|
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion |
format |
article |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
https://periodicos.uninove.br/riae/article/view/15209 10.5585/ijsm.v13i2.1965 |
url |
https://periodicos.uninove.br/riae/article/view/15209 |
identifier_str_mv |
10.5585/ijsm.v13i2.1965 |
dc.language.iso.fl_str_mv |
por |
language |
por |
dc.relation.none.fl_str_mv |
https://periodicos.uninove.br/riae/article/view/15209/7405 |
dc.rights.driver.fl_str_mv |
Copyright (c) 2014 Iberoamerican Journal of Strategic Management https://creativecommons.org/licenses/by-nc-sa/4.0 info:eu-repo/semantics/openAccess |
rights_invalid_str_mv |
Copyright (c) 2014 Iberoamerican Journal of Strategic Management https://creativecommons.org/licenses/by-nc-sa/4.0 |
eu_rights_str_mv |
openAccess |
dc.format.none.fl_str_mv |
application/pdf |
dc.publisher.none.fl_str_mv |
Universidade Nove de Julho - UNINOVE |
publisher.none.fl_str_mv |
Universidade Nove de Julho - UNINOVE |
dc.source.none.fl_str_mv |
Revista Ibero-Americana de Estratégia; Vol 13, No 2 (2014): April/June; 99-116 Revista Ibero-Americana de Estratégia; Vol 13, No 2 (2014): April/June; 99-116 2176-0756 reponame:Revista Ibero Americana de Estratégia - RIAE instname:Revista Ibero-Americana de Estratégia (RIAE) instacron:RIEOEI |
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Revista Ibero-Americana de Estratégia (RIAE) |
instacron_str |
RIEOEI |
institution |
RIEOEI |
reponame_str |
Revista Ibero Americana de Estratégia - RIAE |
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Revista Ibero Americana de Estratégia - RIAE |
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Revista Ibero Americana de Estratégia - RIAE - Revista Ibero-Americana de Estratégia (RIAE) |
repository.mail.fl_str_mv |
||bennycosta@yahoo.com.br |
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