The importance of the quality’s administration in hospitality on extra-hotel management means of accommodation
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Data de Publicação: | 2023 |
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Tipo de documento: | Artigo |
Idioma: | por |
Título da fonte: | Revista Brasileira de Ecoturismo |
Texto Completo: | https://periodicos.unifesp.br/index.php/ecoturismo/article/view/14345 |
Resumo: | This article aims to divulge the importance of quality administration factor and hospitality in a property situated in south zone, in the city of Rio de Janeiro – RJ, which is available on Airbnb platform as a shared means of accommodation. The objective is to analyze the importance of quality administration and hospitality in “Comfort” and “Welfare” advertisements, to highlight the consequences for tourism trade with the growth of shared hosting, illustrate how the internet facilitates the diffusion of that kind of hosting and observe the experiences significance as a propelling agent for guest and hosts to join the shared hosting. The research was carried out methodologically in a qualitative exploratory-descriptive way, based on the opinion left on 95 public comments written by guests on Airbnb platform and bibliographic survey on the theme of shared hosting. Thus, it contributes to studies about the relationship between shared accommodations and quality management in hospitality. In the end, it was suggested the implementation of quality management in hospitality as a customer evaluation item in the Airbnb platform. |
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The importance of the quality’s administration in hospitality on extra-hotel management means of accommodationA importância da gestão de qualidade na hospitalidade nos meios de hospedagem extra-hoteleiraGestão de QualidadeHospitalidadeMeios de HospedagemAirbnbQuality’s managementHospitalityMeans of AccommodationAirbnbThis article aims to divulge the importance of quality administration factor and hospitality in a property situated in south zone, in the city of Rio de Janeiro – RJ, which is available on Airbnb platform as a shared means of accommodation. The objective is to analyze the importance of quality administration and hospitality in “Comfort” and “Welfare” advertisements, to highlight the consequences for tourism trade with the growth of shared hosting, illustrate how the internet facilitates the diffusion of that kind of hosting and observe the experiences significance as a propelling agent for guest and hosts to join the shared hosting. The research was carried out methodologically in a qualitative exploratory-descriptive way, based on the opinion left on 95 public comments written by guests on Airbnb platform and bibliographic survey on the theme of shared hosting. Thus, it contributes to studies about the relationship between shared accommodations and quality management in hospitality. In the end, it was suggested the implementation of quality management in hospitality as a customer evaluation item in the Airbnb platform.Este artigo busca divulgar a importância do fator de gestão de qualidade e da hospitalidade em um imóvel situado na zona sul, no município do Rio de Janeiro - RJ, o qual encontra-se disponível na plataforma Airbnb, como forma de hospedagem compartilhada. O objetivo é analisar a importância da gestão de qualidade e da hospitalidade nos anúncios “Conforto” e “Bem Estar”, pontuar as consequências para o trade turístico com o crescimento de hospedagem compartilhada, ilustrar como a internet facilita a difusão desse tipo de hospedagem e observar a relevância das experiências como agente propulsor para hóspedes e anfitriões aderirem às hospedagens compartilhadas. A pesquisa deu-se metodologicamente de maneira qualitativa de caráter exploratório-descritivo, a partir da opinião deixada nos 95 comentários públicos registrados pelos hóspedes na plataforma Airbnb e do levantamento bibliográfico sobre o tema de hospedagens compartilhadas. Desse modo, contribui-se com estudos acerca da relação entre hospedagens compartilhadas e gestão de qualidade na hospitalidade. Ao final, foi sugerida a implementação da gestão de qualidade na hospitalidade como item de avaliação dos clientes na plataforma Airbnb.Universidade Federal de São Paulo2023-08-01info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionapplication/pdfhttps://periodicos.unifesp.br/index.php/ecoturismo/article/view/1434510.34024/rbecotur.2023.v16.14345Brazilian Journal of Ecotourism; Vol. 16 No. 4 (2023): agosto-outubro/2023Revista Brasileña de Ecoturismo; Vol. 16 Núm. 4 (2023): agosto-outubro/2023Revista Brasileira de Ecoturismo (RBEcotur); v. 16 n. 4 (2023): agosto-outubro/20231983-9391reponame:Revista Brasileira de Ecoturismoinstname:Sociedade Brasileira de Ecoturismo (SBECotur)instacron:SBECOTURporhttps://periodicos.unifesp.br/index.php/ecoturismo/article/view/14345/10753Copyright (c) 2023 Revista Brasileira de Ecoturismo (RBEcotur)https://creativecommons.org/licenses/by-nc-nd/4.0info:eu-repo/semantics/openAccessFranco, Ana Paula da CostaRojas, Caroline Magdalena Troncoso2023-08-01T05:22:43Zoai:ojs.pkp.sfu.ca:article/14345Revistahttps://periodicos.unifesp.br/index.php/ecoturismo/indexPUBhttp://www.sbecotur.org.br/rbecotur/seer/index.php/ecoturismo/oai||zneiman@gmail.com1983-93911983-9391opendoar:2023-08-01T05:22:43Revista Brasileira de Ecoturismo - Sociedade Brasileira de Ecoturismo (SBECotur)false |
dc.title.none.fl_str_mv |
The importance of the quality’s administration in hospitality on extra-hotel management means of accommodation A importância da gestão de qualidade na hospitalidade nos meios de hospedagem extra-hoteleira |
title |
The importance of the quality’s administration in hospitality on extra-hotel management means of accommodation |
spellingShingle |
The importance of the quality’s administration in hospitality on extra-hotel management means of accommodation Franco, Ana Paula da Costa Gestão de Qualidade Hospitalidade Meios de Hospedagem Airbnb Quality’s management Hospitality Means of Accommodation Airbnb |
title_short |
The importance of the quality’s administration in hospitality on extra-hotel management means of accommodation |
title_full |
The importance of the quality’s administration in hospitality on extra-hotel management means of accommodation |
title_fullStr |
The importance of the quality’s administration in hospitality on extra-hotel management means of accommodation |
title_full_unstemmed |
The importance of the quality’s administration in hospitality on extra-hotel management means of accommodation |
title_sort |
The importance of the quality’s administration in hospitality on extra-hotel management means of accommodation |
author |
Franco, Ana Paula da Costa |
author_facet |
Franco, Ana Paula da Costa Rojas, Caroline Magdalena Troncoso |
author_role |
author |
author2 |
Rojas, Caroline Magdalena Troncoso |
author2_role |
author |
dc.contributor.author.fl_str_mv |
Franco, Ana Paula da Costa Rojas, Caroline Magdalena Troncoso |
dc.subject.por.fl_str_mv |
Gestão de Qualidade Hospitalidade Meios de Hospedagem Airbnb Quality’s management Hospitality Means of Accommodation Airbnb |
topic |
Gestão de Qualidade Hospitalidade Meios de Hospedagem Airbnb Quality’s management Hospitality Means of Accommodation Airbnb |
description |
This article aims to divulge the importance of quality administration factor and hospitality in a property situated in south zone, in the city of Rio de Janeiro – RJ, which is available on Airbnb platform as a shared means of accommodation. The objective is to analyze the importance of quality administration and hospitality in “Comfort” and “Welfare” advertisements, to highlight the consequences for tourism trade with the growth of shared hosting, illustrate how the internet facilitates the diffusion of that kind of hosting and observe the experiences significance as a propelling agent for guest and hosts to join the shared hosting. The research was carried out methodologically in a qualitative exploratory-descriptive way, based on the opinion left on 95 public comments written by guests on Airbnb platform and bibliographic survey on the theme of shared hosting. Thus, it contributes to studies about the relationship between shared accommodations and quality management in hospitality. In the end, it was suggested the implementation of quality management in hospitality as a customer evaluation item in the Airbnb platform. |
publishDate |
2023 |
dc.date.none.fl_str_mv |
2023-08-01 |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion |
format |
article |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
https://periodicos.unifesp.br/index.php/ecoturismo/article/view/14345 10.34024/rbecotur.2023.v16.14345 |
url |
https://periodicos.unifesp.br/index.php/ecoturismo/article/view/14345 |
identifier_str_mv |
10.34024/rbecotur.2023.v16.14345 |
dc.language.iso.fl_str_mv |
por |
language |
por |
dc.relation.none.fl_str_mv |
https://periodicos.unifesp.br/index.php/ecoturismo/article/view/14345/10753 |
dc.rights.driver.fl_str_mv |
Copyright (c) 2023 Revista Brasileira de Ecoturismo (RBEcotur) https://creativecommons.org/licenses/by-nc-nd/4.0 info:eu-repo/semantics/openAccess |
rights_invalid_str_mv |
Copyright (c) 2023 Revista Brasileira de Ecoturismo (RBEcotur) https://creativecommons.org/licenses/by-nc-nd/4.0 |
eu_rights_str_mv |
openAccess |
dc.format.none.fl_str_mv |
application/pdf |
dc.publisher.none.fl_str_mv |
Universidade Federal de São Paulo |
publisher.none.fl_str_mv |
Universidade Federal de São Paulo |
dc.source.none.fl_str_mv |
Brazilian Journal of Ecotourism; Vol. 16 No. 4 (2023): agosto-outubro/2023 Revista Brasileña de Ecoturismo; Vol. 16 Núm. 4 (2023): agosto-outubro/2023 Revista Brasileira de Ecoturismo (RBEcotur); v. 16 n. 4 (2023): agosto-outubro/2023 1983-9391 reponame:Revista Brasileira de Ecoturismo instname:Sociedade Brasileira de Ecoturismo (SBECotur) instacron:SBECOTUR |
instname_str |
Sociedade Brasileira de Ecoturismo (SBECotur) |
instacron_str |
SBECOTUR |
institution |
SBECOTUR |
reponame_str |
Revista Brasileira de Ecoturismo |
collection |
Revista Brasileira de Ecoturismo |
repository.name.fl_str_mv |
Revista Brasileira de Ecoturismo - Sociedade Brasileira de Ecoturismo (SBECotur) |
repository.mail.fl_str_mv |
||zneiman@gmail.com |
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1799138608160964608 |