Caracterização dos fatores para implantação do processo de Sales and Operations Planning (S&OP): um estudo multicaso
Autor(a) principal: | |
---|---|
Data de Publicação: | 2014 |
Tipo de documento: | Dissertação |
Idioma: | por |
Título da fonte: | Repositório Institucional da UFSCAR |
Texto Completo: | https://repositorio.ufscar.br/handle/ufscar/3772 |
Resumo: | In today's dynamic market scenario to develop skills for quick and assertive decision making is still one of the challenges faced by companies around the world. In order to assist managers to meet the demand in a competitive way, a new approach to integrated management of business processes has emerged in recent years the S&OP (Sales and Operations Planning). This approach encompasses the master production planning, demand planning and managing the flow of information, resulting in a unique planning to the company. Thus, the purpose of this research is to characterize the success factors for S&OP implementation in three companies that are in distinct S&OP maturity level. Firstly, a Literature Review was conducted about Sales and Operations Planning (S&OP), in order to identify relevant points in literature, for this research. For this porpouse, it was used the Systematic Literature Review principles. The empirical part of the research included the method of multi case study in which three organizations that have already deployed the S&OP, but are in different stages of maturity, were investigated in order to clarify different perspectives of the research problem and find common characteristics. After conducting semi-structured interviews, that were used as a research tool, it was used the technique of content analysis to survey the main features of the implementation of S&OP process. From the results, it was possible to develop a set of factors for companies wishing to deploy the process, in which the main determining factors of success were: the involvement of senior management, cross-functional integration, metrics and performance monitoring, information systems and understanding of the process or training. Conversely, the main barriers identified in the study included the culture of silos and inadequate technology and information systems. It is assumed that both external variables such as culture and local economy and internal variables, such as the production strategy adopted, can influence the process of S&OP, elements yet not explored by the literature about the subject. |
id |
SCAR_0d8527df61abcc447dedd411f88e09bf |
---|---|
oai_identifier_str |
oai:repositorio.ufscar.br:ufscar/3772 |
network_acronym_str |
SCAR |
network_name_str |
Repositório Institucional da UFSCAR |
repository_id_str |
4322 |
spelling |
Pedroso, Carolina BelottiSilva, Andrea Lago dahttp://genos.cnpq.br:12010/dwlattes/owa/prc_imp_cv_int?f_cod=K4728583H0http://lattes.cnpq.br/4287346156065964f41e0db8-b0c1-4c15-b04a-1dfe22c129b22016-06-02T19:52:08Z2014-10-022016-06-02T19:52:08Z2014-06-27PEDROSO, Carolina Belotti. Caracterização dos fatores para implantação do processo de Sales and Operations Planning (S&OP): um estudo multicaso. 2014. 217 f. Dissertação (Mestrado em Ciências Exatas e da Terra) - Universidade Federal de São Carlos, São Carlos, 2014.https://repositorio.ufscar.br/handle/ufscar/3772In today's dynamic market scenario to develop skills for quick and assertive decision making is still one of the challenges faced by companies around the world. In order to assist managers to meet the demand in a competitive way, a new approach to integrated management of business processes has emerged in recent years the S&OP (Sales and Operations Planning). This approach encompasses the master production planning, demand planning and managing the flow of information, resulting in a unique planning to the company. Thus, the purpose of this research is to characterize the success factors for S&OP implementation in three companies that are in distinct S&OP maturity level. Firstly, a Literature Review was conducted about Sales and Operations Planning (S&OP), in order to identify relevant points in literature, for this research. For this porpouse, it was used the Systematic Literature Review principles. The empirical part of the research included the method of multi case study in which three organizations that have already deployed the S&OP, but are in different stages of maturity, were investigated in order to clarify different perspectives of the research problem and find common characteristics. After conducting semi-structured interviews, that were used as a research tool, it was used the technique of content analysis to survey the main features of the implementation of S&OP process. From the results, it was possible to develop a set of factors for companies wishing to deploy the process, in which the main determining factors of success were: the involvement of senior management, cross-functional integration, metrics and performance monitoring, information systems and understanding of the process or training. Conversely, the main barriers identified in the study included the culture of silos and inadequate technology and information systems. It is assumed that both external variables such as culture and local economy and internal variables, such as the production strategy adopted, can influence the process of S&OP, elements yet not explored by the literature about the subject.No atual cenário de mercado, desenvolver habilidades para tomada de decisão rápida e assertiva é ainda um dos desafios enfrentados por empresas em todo o mundo. De modo a auxiliar gestores a atenderem a demanda de forma competitiva, uma nova abordagem de gestão integrada de processos de negócio emergiu nas últimas décadas- o S&OP (Sales and Operations Planning). Tal abordagem engloba o planejamento mestre de produção, planejamento de demanda e o gerenciando o fluxo de informações, resultando em um planejamento único para a empresa. O propósito desta pesquisa foi caracterizar os fatores de sucesso para a implantação de S&OP em três empresas que se encontram em fases de maturidade distintas de sua implementação. Primeiramente, conduziu-se uma revisão bibliográfica sobre o assunto em questão - Sales and Operations Planning (S&OP) - a fim de identificar na literatura pontos relevantes para a pesquisa. Para tanto, utilizou-se os princípios da Revisão Sistemática de Literatura. A parte empírica da pesquisa contemplou um estudo multicaso, no qual três organizações foram pesquisadas, a fim de explicitar diferentes perspectivas do problema de pesquisa e encontrar características em comum. A idéia era buscar empresas que já haviam implantado o S&OP, porém que se encontram em fases distintas de maturidade. Após a realização de entrevistas semiestruturadas, empregadas como instrumento de pesquisa, utilizou-se a técnica de Análise de Conteúdo para levantamento das principais características do processo de implantação do S&OP. Identificou-se um conjunto de fatores para empresas que desejem implantar o processo, a partir de fatores apontados como estratégicos para o sucesso do S&OP: a participação da alta gerência, integração interfuncional, métricas e monitoramento do desempenho, sistemas de informação e entendimento do processo ou treinamento. Dentre as principais barreiras encontradas estão: a cultura de silos e tecnologia e sistemas de informação inadequados. Observou-se que tanto variáveis externas, tais como cultura e economia local, quanto variáveis internas, como a estratégia de produção adotada influenciam a implantação do processo de S&OP, elementos ainda não explorados na literatura revisada sobre o assunto.Financiadora de Estudos e Projetosapplication/pdfporUniversidade Federal de São CarlosPrograma de Pós-Graduação em Engenharia de Produção - PPGEPUFSCarBRPlanejamento da produçãoPlanejamento de vendas e operaçõesFatores críticos de sucessoBarreiras ao processoS&OP (Sales and Operations Planning)Success factorsBarriersENGENHARIAS::ENGENHARIA DE PRODUCAOCaracterização dos fatores para implantação do processo de Sales and Operations Planning (S&OP): um estudo multicasoinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/masterThesis-1-12ca33dce-1831-4590-9c1f-10021726f3f4info:eu-repo/semantics/openAccessreponame:Repositório Institucional da UFSCARinstname:Universidade Federal de São Carlos (UFSCAR)instacron:UFSCARORIGINAL6208.pdfapplication/pdf1335355https://repositorio.ufscar.br/bitstream/ufscar/3772/1/6208.pdfacf4c894954c916daa868e27d0287933MD51TEXT6208.pdf.txt6208.pdf.txtExtracted texttext/plain0https://repositorio.ufscar.br/bitstream/ufscar/3772/2/6208.pdf.txtd41d8cd98f00b204e9800998ecf8427eMD52THUMBNAIL6208.pdf.jpg6208.pdf.jpgIM Thumbnailimage/jpeg7160https://repositorio.ufscar.br/bitstream/ufscar/3772/3/6208.pdf.jpg653476f5d4042f9283e2cec354d1c8e7MD53ufscar/37722023-09-18 18:31:33.187oai:repositorio.ufscar.br:ufscar/3772Repositório InstitucionalPUBhttps://repositorio.ufscar.br/oai/requestopendoar:43222023-09-18T18:31:33Repositório Institucional da UFSCAR - Universidade Federal de São Carlos (UFSCAR)false |
dc.title.por.fl_str_mv |
Caracterização dos fatores para implantação do processo de Sales and Operations Planning (S&OP): um estudo multicaso |
title |
Caracterização dos fatores para implantação do processo de Sales and Operations Planning (S&OP): um estudo multicaso |
spellingShingle |
Caracterização dos fatores para implantação do processo de Sales and Operations Planning (S&OP): um estudo multicaso Pedroso, Carolina Belotti Planejamento da produção Planejamento de vendas e operações Fatores críticos de sucesso Barreiras ao processo S&OP (Sales and Operations Planning) Success factors Barriers ENGENHARIAS::ENGENHARIA DE PRODUCAO |
title_short |
Caracterização dos fatores para implantação do processo de Sales and Operations Planning (S&OP): um estudo multicaso |
title_full |
Caracterização dos fatores para implantação do processo de Sales and Operations Planning (S&OP): um estudo multicaso |
title_fullStr |
Caracterização dos fatores para implantação do processo de Sales and Operations Planning (S&OP): um estudo multicaso |
title_full_unstemmed |
Caracterização dos fatores para implantação do processo de Sales and Operations Planning (S&OP): um estudo multicaso |
title_sort |
Caracterização dos fatores para implantação do processo de Sales and Operations Planning (S&OP): um estudo multicaso |
author |
Pedroso, Carolina Belotti |
author_facet |
Pedroso, Carolina Belotti |
author_role |
author |
dc.contributor.authorlattes.por.fl_str_mv |
http://lattes.cnpq.br/4287346156065964 |
dc.contributor.author.fl_str_mv |
Pedroso, Carolina Belotti |
dc.contributor.advisor1.fl_str_mv |
Silva, Andrea Lago da |
dc.contributor.advisor1Lattes.fl_str_mv |
http://genos.cnpq.br:12010/dwlattes/owa/prc_imp_cv_int?f_cod=K4728583H0 |
dc.contributor.authorID.fl_str_mv |
f41e0db8-b0c1-4c15-b04a-1dfe22c129b2 |
contributor_str_mv |
Silva, Andrea Lago da |
dc.subject.por.fl_str_mv |
Planejamento da produção Planejamento de vendas e operações Fatores críticos de sucesso Barreiras ao processo S&OP (Sales and Operations Planning) |
topic |
Planejamento da produção Planejamento de vendas e operações Fatores críticos de sucesso Barreiras ao processo S&OP (Sales and Operations Planning) Success factors Barriers ENGENHARIAS::ENGENHARIA DE PRODUCAO |
dc.subject.eng.fl_str_mv |
Success factors Barriers |
dc.subject.cnpq.fl_str_mv |
ENGENHARIAS::ENGENHARIA DE PRODUCAO |
description |
In today's dynamic market scenario to develop skills for quick and assertive decision making is still one of the challenges faced by companies around the world. In order to assist managers to meet the demand in a competitive way, a new approach to integrated management of business processes has emerged in recent years the S&OP (Sales and Operations Planning). This approach encompasses the master production planning, demand planning and managing the flow of information, resulting in a unique planning to the company. Thus, the purpose of this research is to characterize the success factors for S&OP implementation in three companies that are in distinct S&OP maturity level. Firstly, a Literature Review was conducted about Sales and Operations Planning (S&OP), in order to identify relevant points in literature, for this research. For this porpouse, it was used the Systematic Literature Review principles. The empirical part of the research included the method of multi case study in which three organizations that have already deployed the S&OP, but are in different stages of maturity, were investigated in order to clarify different perspectives of the research problem and find common characteristics. After conducting semi-structured interviews, that were used as a research tool, it was used the technique of content analysis to survey the main features of the implementation of S&OP process. From the results, it was possible to develop a set of factors for companies wishing to deploy the process, in which the main determining factors of success were: the involvement of senior management, cross-functional integration, metrics and performance monitoring, information systems and understanding of the process or training. Conversely, the main barriers identified in the study included the culture of silos and inadequate technology and information systems. It is assumed that both external variables such as culture and local economy and internal variables, such as the production strategy adopted, can influence the process of S&OP, elements yet not explored by the literature about the subject. |
publishDate |
2014 |
dc.date.available.fl_str_mv |
2014-10-02 2016-06-02T19:52:08Z |
dc.date.issued.fl_str_mv |
2014-06-27 |
dc.date.accessioned.fl_str_mv |
2016-06-02T19:52:08Z |
dc.type.status.fl_str_mv |
info:eu-repo/semantics/publishedVersion |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/masterThesis |
format |
masterThesis |
status_str |
publishedVersion |
dc.identifier.citation.fl_str_mv |
PEDROSO, Carolina Belotti. Caracterização dos fatores para implantação do processo de Sales and Operations Planning (S&OP): um estudo multicaso. 2014. 217 f. Dissertação (Mestrado em Ciências Exatas e da Terra) - Universidade Federal de São Carlos, São Carlos, 2014. |
dc.identifier.uri.fl_str_mv |
https://repositorio.ufscar.br/handle/ufscar/3772 |
identifier_str_mv |
PEDROSO, Carolina Belotti. Caracterização dos fatores para implantação do processo de Sales and Operations Planning (S&OP): um estudo multicaso. 2014. 217 f. Dissertação (Mestrado em Ciências Exatas e da Terra) - Universidade Federal de São Carlos, São Carlos, 2014. |
url |
https://repositorio.ufscar.br/handle/ufscar/3772 |
dc.language.iso.fl_str_mv |
por |
language |
por |
dc.relation.confidence.fl_str_mv |
-1 -1 |
dc.relation.authority.fl_str_mv |
2ca33dce-1831-4590-9c1f-10021726f3f4 |
dc.rights.driver.fl_str_mv |
info:eu-repo/semantics/openAccess |
eu_rights_str_mv |
openAccess |
dc.format.none.fl_str_mv |
application/pdf |
dc.publisher.none.fl_str_mv |
Universidade Federal de São Carlos |
dc.publisher.program.fl_str_mv |
Programa de Pós-Graduação em Engenharia de Produção - PPGEP |
dc.publisher.initials.fl_str_mv |
UFSCar |
dc.publisher.country.fl_str_mv |
BR |
publisher.none.fl_str_mv |
Universidade Federal de São Carlos |
dc.source.none.fl_str_mv |
reponame:Repositório Institucional da UFSCAR instname:Universidade Federal de São Carlos (UFSCAR) instacron:UFSCAR |
instname_str |
Universidade Federal de São Carlos (UFSCAR) |
instacron_str |
UFSCAR |
institution |
UFSCAR |
reponame_str |
Repositório Institucional da UFSCAR |
collection |
Repositório Institucional da UFSCAR |
bitstream.url.fl_str_mv |
https://repositorio.ufscar.br/bitstream/ufscar/3772/1/6208.pdf https://repositorio.ufscar.br/bitstream/ufscar/3772/2/6208.pdf.txt https://repositorio.ufscar.br/bitstream/ufscar/3772/3/6208.pdf.jpg |
bitstream.checksum.fl_str_mv |
acf4c894954c916daa868e27d0287933 d41d8cd98f00b204e9800998ecf8427e 653476f5d4042f9283e2cec354d1c8e7 |
bitstream.checksumAlgorithm.fl_str_mv |
MD5 MD5 MD5 |
repository.name.fl_str_mv |
Repositório Institucional da UFSCAR - Universidade Federal de São Carlos (UFSCAR) |
repository.mail.fl_str_mv |
|
_version_ |
1813715530251501568 |