Percep????es do impacto da cultura organizacional na gest??o do conhecimento para a inova????o de processos em servi??os
Autor(a) principal: | |
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Data de Publicação: | 2019 |
Tipo de documento: | Dissertação |
Idioma: | por |
Título da fonte: | Biblioteca Digital de Teses e Dissertações da UCB |
Texto Completo: | https://bdtd.ucb.br:8443/jspui/handle/tede/2754 |
Resumo: | Innovation is an important competitive differential in the context of the age of knowledge and digital transformation. Knowledge Management (KM), promotes, through the creation and sharing of ideas, a favorable environment for innovation. However, for this situation, it is necessary for the organization to have an organizational culture that fosters KM. This research identified in the literature the elements of organizational culture that impact KM for process innovation in services. After, a questionnaire was applied to verify which of these cultural elements acted as barriers or stimuli to KM in a large financial institution. The elements risk aversion, autonomy, adaptability and partially leadership, appeared as barriers to KM. Collaboration was identified as an element that stimulates KM. After analyzing the results, actions were suggested to overcome barriers and reinforce the elements of organizational culture that stimulate KM for process innovation in services. |
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Streit, Rosalvo Ermeshttp://lattes.cnpq.br/8320780829093601http://lattes.cnpq.br/0034831180704337Carneiro, Herivelton Lu??s Bueno2020-04-23T20:26:40Z2019-07-30CARNEIRO, Herivelton Lu??s Bueno. Percep????es do impacto da cultura organizacional na gest??o do conhecimento para a inova????o de processos em servi??os. 2019. 91 f. Disserta????o (Programa Stricto Sensu em Gest??o do Conhecimento e da Tecnologia da Informa????o) - Universidade Cat??lica de Bras??lia, Bras??lia, 2019.https://bdtd.ucb.br:8443/jspui/handle/tede/2754Innovation is an important competitive differential in the context of the age of knowledge and digital transformation. Knowledge Management (KM), promotes, through the creation and sharing of ideas, a favorable environment for innovation. However, for this situation, it is necessary for the organization to have an organizational culture that fosters KM. This research identified in the literature the elements of organizational culture that impact KM for process innovation in services. After, a questionnaire was applied to verify which of these cultural elements acted as barriers or stimuli to KM in a large financial institution. The elements risk aversion, autonomy, adaptability and partially leadership, appeared as barriers to KM. Collaboration was identified as an element that stimulates KM. After analyzing the results, actions were suggested to overcome barriers and reinforce the elements of organizational culture that stimulate KM for process innovation in services.A inova????o ?? um diferencial competitivo importante no contexto da era do conhecimento e da transforma????o digital. A gest??o do conhecimento (GC), por sua vez, promove, atrav??s da cria????o e compartilhamento de ideias, um ambiente favor??vel ?? inova????o. Todavia, para essa situa????o, ?? necess??rio que a organiza????o tenha uma cultura organizacional que fomente a GC. Esta pesquisa identificou na literatura os elementos da cultura organizacional que impactam a GC para a inova????o de processos em servi??os. Posteriormente, foi aplicado um question??rio com o objetivo de verificar quais desses elementos culturais atuavam como barreiras ou est??mulos ?? GC em uma institui????o financeira de grande porte. Os elementos avers??o ao risco, autonomia, adaptabilidade e parcialmente a lideran??a, apareceram como barreiras ?? GC. J?? a colabora????o foi identificada como um elemento que estimula ?? GC. Ap??s a an??lise dos resultados, foram sugeridas a????es para superar as barreiras e refor??ar os elementos da cultura organizacional que estimulam a GC para a inova????o de processos em servi??os.Submitted by Sara Ribeiro (sara.ribeiro@ucb.br) on 2020-04-23T20:26:20Z No. of bitstreams: 1 HeriveltonLuisBuenoCarneiroDissertacao2019.pdf: 2292896 bytes, checksum: 284976d8bdb13d90ed1a0fef1af7213f (MD5)Approved for entry into archive by Sara Ribeiro (sara.ribeiro@ucb.br) on 2020-04-23T20:26:40Z (GMT) No. of bitstreams: 1 HeriveltonLuisBuenoCarneiroDissertacao2019.pdf: 2292896 bytes, checksum: 284976d8bdb13d90ed1a0fef1af7213f (MD5)Made available in DSpace on 2020-04-23T20:26:40Z (GMT). No. of bitstreams: 1 HeriveltonLuisBuenoCarneiroDissertacao2019.pdf: 2292896 bytes, checksum: 284976d8bdb13d90ed1a0fef1af7213f (MD5) Previous issue date: 2019-07-30application/pdfhttps://200.214.135.178:8443/jspui/retrieve/6896/HeriveltonLuisBuenoCarneiroDissertacao2019.pdf.jpgporUniversidade Cat??lica de Bras??liaPrograma Stricto Sensu em Gest??o do Conhecimento e da Tecnologia da Informa????oUCBBrasilEscola de Educa????o, Tecnologia e Comunica????oInova????oCultura organizacionalGest??o do conhecimentoKnowledge managementOrganizational cultureInnovationCNPQ::CIENCIAS SOCIAIS APLICADAS::CIENCIA DA INFORMACAOPercep????es do impacto da cultura organizacional na gest??o do conhecimento para a inova????o de processos em servi??osinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/masterThesisinfo:eu-repo/semantics/openAccessreponame:Biblioteca Digital de Teses e Dissertações da UCBinstname:Universidade Católica de Brasília (UCB)instacron:UCBTHUMBNAILHeriveltonLuisBuenoCarneiroDissertacao2019.pdf.jpgHeriveltonLuisBuenoCarneiroDissertacao2019.pdf.jpgimage/jpeg5541https://200.214.135.178:8443/jspui/bitstream/tede/2754/4/HeriveltonLuisBuenoCarneiroDissertacao2019.pdf.jpgae7666c8b42826aedcf18f82ab88017eMD54TEXTHeriveltonLuisBuenoCarneiroDissertacao2019.pdf.txtHeriveltonLuisBuenoCarneiroDissertacao2019.pdf.txttext/plain191989https://200.214.135.178:8443/jspui/bitstream/tede/2754/3/HeriveltonLuisBuenoCarneiroDissertacao2019.pdf.txta668f2b66f5d2a0aa5f67a3e8392a04bMD53LICENSElicense.txtlicense.txttext/plain; charset=utf-81905https://200.214.135.178:8443/jspui/bitstream/tede/2754/1/license.txt75558dcf859532757239878b42f1c2c7MD51ORIGINALHeriveltonLuisBuenoCarneiroDissertacao2019.pdfHeriveltonLuisBuenoCarneiroDissertacao2019.pdfapplication/pdf2292896https://200.214.135.178:8443/jspui/bitstream/tede/2754/2/HeriveltonLuisBuenoCarneiroDissertacao2019.pdf284976d8bdb13d90ed1a0fef1af7213fMD52tede/27542020-07-07 15:54:07.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 Digital de Teses e Dissertaçõeshttps://bdtd.ucb.br:8443/jspui/ |
dc.title.por.fl_str_mv |
Percep????es do impacto da cultura organizacional na gest??o do conhecimento para a inova????o de processos em servi??os |
title |
Percep????es do impacto da cultura organizacional na gest??o do conhecimento para a inova????o de processos em servi??os |
spellingShingle |
Percep????es do impacto da cultura organizacional na gest??o do conhecimento para a inova????o de processos em servi??os Carneiro, Herivelton Lu??s Bueno Inova????o Cultura organizacional Gest??o do conhecimento Knowledge management Organizational culture Innovation CNPQ::CIENCIAS SOCIAIS APLICADAS::CIENCIA DA INFORMACAO |
title_short |
Percep????es do impacto da cultura organizacional na gest??o do conhecimento para a inova????o de processos em servi??os |
title_full |
Percep????es do impacto da cultura organizacional na gest??o do conhecimento para a inova????o de processos em servi??os |
title_fullStr |
Percep????es do impacto da cultura organizacional na gest??o do conhecimento para a inova????o de processos em servi??os |
title_full_unstemmed |
Percep????es do impacto da cultura organizacional na gest??o do conhecimento para a inova????o de processos em servi??os |
title_sort |
Percep????es do impacto da cultura organizacional na gest??o do conhecimento para a inova????o de processos em servi??os |
author |
Carneiro, Herivelton Lu??s Bueno |
author_facet |
Carneiro, Herivelton Lu??s Bueno |
author_role |
author |
dc.contributor.advisor1.fl_str_mv |
Streit, Rosalvo Ermes |
dc.contributor.advisor1Lattes.fl_str_mv |
http://lattes.cnpq.br/8320780829093601 |
dc.contributor.authorLattes.fl_str_mv |
http://lattes.cnpq.br/0034831180704337 |
dc.contributor.author.fl_str_mv |
Carneiro, Herivelton Lu??s Bueno |
contributor_str_mv |
Streit, Rosalvo Ermes |
dc.subject.por.fl_str_mv |
Inova????o Cultura organizacional Gest??o do conhecimento |
topic |
Inova????o Cultura organizacional Gest??o do conhecimento Knowledge management Organizational culture Innovation CNPQ::CIENCIAS SOCIAIS APLICADAS::CIENCIA DA INFORMACAO |
dc.subject.eng.fl_str_mv |
Knowledge management Organizational culture Innovation |
dc.subject.cnpq.fl_str_mv |
CNPQ::CIENCIAS SOCIAIS APLICADAS::CIENCIA DA INFORMACAO |
dc.description.abstract.eng.fl_txt_mv |
Innovation is an important competitive differential in the context of the age of knowledge and digital transformation. Knowledge Management (KM), promotes, through the creation and sharing of ideas, a favorable environment for innovation. However, for this situation, it is necessary for the organization to have an organizational culture that fosters KM. This research identified in the literature the elements of organizational culture that impact KM for process innovation in services. After, a questionnaire was applied to verify which of these cultural elements acted as barriers or stimuli to KM in a large financial institution. The elements risk aversion, autonomy, adaptability and partially leadership, appeared as barriers to KM. Collaboration was identified as an element that stimulates KM. After analyzing the results, actions were suggested to overcome barriers and reinforce the elements of organizational culture that stimulate KM for process innovation in services. |
dc.description.abstract.por.fl_txt_mv |
A inova????o ?? um diferencial competitivo importante no contexto da era do conhecimento e da transforma????o digital. A gest??o do conhecimento (GC), por sua vez, promove, atrav??s da cria????o e compartilhamento de ideias, um ambiente favor??vel ?? inova????o. Todavia, para essa situa????o, ?? necess??rio que a organiza????o tenha uma cultura organizacional que fomente a GC. Esta pesquisa identificou na literatura os elementos da cultura organizacional que impactam a GC para a inova????o de processos em servi??os. Posteriormente, foi aplicado um question??rio com o objetivo de verificar quais desses elementos culturais atuavam como barreiras ou est??mulos ?? GC em uma institui????o financeira de grande porte. Os elementos avers??o ao risco, autonomia, adaptabilidade e parcialmente a lideran??a, apareceram como barreiras ?? GC. J?? a colabora????o foi identificada como um elemento que estimula ?? GC. Ap??s a an??lise dos resultados, foram sugeridas a????es para superar as barreiras e refor??ar os elementos da cultura organizacional que estimulam a GC para a inova????o de processos em servi??os. |
description |
Innovation is an important competitive differential in the context of the age of knowledge and digital transformation. Knowledge Management (KM), promotes, through the creation and sharing of ideas, a favorable environment for innovation. However, for this situation, it is necessary for the organization to have an organizational culture that fosters KM. This research identified in the literature the elements of organizational culture that impact KM for process innovation in services. After, a questionnaire was applied to verify which of these cultural elements acted as barriers or stimuli to KM in a large financial institution. The elements risk aversion, autonomy, adaptability and partially leadership, appeared as barriers to KM. Collaboration was identified as an element that stimulates KM. After analyzing the results, actions were suggested to overcome barriers and reinforce the elements of organizational culture that stimulate KM for process innovation in services. |
publishDate |
2019 |
dc.date.issued.fl_str_mv |
2019-07-30 |
dc.date.accessioned.fl_str_mv |
2020-04-23T20:26:40Z |
dc.type.status.fl_str_mv |
info:eu-repo/semantics/publishedVersion |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/masterThesis |
status_str |
publishedVersion |
format |
masterThesis |
dc.identifier.citation.fl_str_mv |
CARNEIRO, Herivelton Lu??s Bueno. Percep????es do impacto da cultura organizacional na gest??o do conhecimento para a inova????o de processos em servi??os. 2019. 91 f. Disserta????o (Programa Stricto Sensu em Gest??o do Conhecimento e da Tecnologia da Informa????o) - Universidade Cat??lica de Bras??lia, Bras??lia, 2019. |
dc.identifier.uri.fl_str_mv |
https://bdtd.ucb.br:8443/jspui/handle/tede/2754 |
identifier_str_mv |
CARNEIRO, Herivelton Lu??s Bueno. Percep????es do impacto da cultura organizacional na gest??o do conhecimento para a inova????o de processos em servi??os. 2019. 91 f. Disserta????o (Programa Stricto Sensu em Gest??o do Conhecimento e da Tecnologia da Informa????o) - Universidade Cat??lica de Bras??lia, Bras??lia, 2019. |
url |
https://bdtd.ucb.br:8443/jspui/handle/tede/2754 |
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por |
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Universidade Cat??lica de Bras??lia |
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Programa Stricto Sensu em Gest??o do Conhecimento e da Tecnologia da Informa????o |
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UCB |
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Brasil |
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Escola de Educa????o, Tecnologia e Comunica????o |
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Universidade Cat??lica de Bras??lia |
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