Percep????es do impacto da cultura organizacional na gest??o do conhecimento para a inova????o de processos em servi??os

Detalhes bibliográficos
Autor(a) principal: Carneiro, Herivelton Lu??s Bueno
Data de Publicação: 2019
Tipo de documento: Dissertação
Idioma: por
Título da fonte: Biblioteca Digital de Teses e Dissertações da UCB
Texto Completo: https://bdtd.ucb.br:8443/jspui/handle/tede/2754
Resumo: Innovation is an important competitive differential in the context of the age of knowledge and digital transformation. Knowledge Management (KM), promotes, through the creation and sharing of ideas, a favorable environment for innovation. However, for this situation, it is necessary for the organization to have an organizational culture that fosters KM. This research identified in the literature the elements of organizational culture that impact KM for process innovation in services. After, a questionnaire was applied to verify which of these cultural elements acted as barriers or stimuli to KM in a large financial institution. The elements risk aversion, autonomy, adaptability and partially leadership, appeared as barriers to KM. Collaboration was identified as an element that stimulates KM. After analyzing the results, actions were suggested to overcome barriers and reinforce the elements of organizational culture that stimulate KM for process innovation in services.
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spelling Streit, Rosalvo Ermeshttp://lattes.cnpq.br/8320780829093601http://lattes.cnpq.br/0034831180704337Carneiro, Herivelton Lu??s Bueno2020-04-23T20:26:40Z2019-07-30CARNEIRO, Herivelton Lu??s Bueno. Percep????es do impacto da cultura organizacional na gest??o do conhecimento para a inova????o de processos em servi??os. 2019. 91 f. Disserta????o (Programa Stricto Sensu em Gest??o do Conhecimento e da Tecnologia da Informa????o) - Universidade Cat??lica de Bras??lia, Bras??lia, 2019.https://bdtd.ucb.br:8443/jspui/handle/tede/2754Innovation is an important competitive differential in the context of the age of knowledge and digital transformation. Knowledge Management (KM), promotes, through the creation and sharing of ideas, a favorable environment for innovation. However, for this situation, it is necessary for the organization to have an organizational culture that fosters KM. This research identified in the literature the elements of organizational culture that impact KM for process innovation in services. After, a questionnaire was applied to verify which of these cultural elements acted as barriers or stimuli to KM in a large financial institution. The elements risk aversion, autonomy, adaptability and partially leadership, appeared as barriers to KM. Collaboration was identified as an element that stimulates KM. After analyzing the results, actions were suggested to overcome barriers and reinforce the elements of organizational culture that stimulate KM for process innovation in services.A inova????o ?? um diferencial competitivo importante no contexto da era do conhecimento e da transforma????o digital. A gest??o do conhecimento (GC), por sua vez, promove, atrav??s da cria????o e compartilhamento de ideias, um ambiente favor??vel ?? inova????o. Todavia, para essa situa????o, ?? necess??rio que a organiza????o tenha uma cultura organizacional que fomente a GC. Esta pesquisa identificou na literatura os elementos da cultura organizacional que impactam a GC para a inova????o de processos em servi??os. Posteriormente, foi aplicado um question??rio com o objetivo de verificar quais desses elementos culturais atuavam como barreiras ou est??mulos ?? GC em uma institui????o financeira de grande porte. Os elementos avers??o ao risco, autonomia, adaptabilidade e parcialmente a lideran??a, apareceram como barreiras ?? GC. J?? a colabora????o foi identificada como um elemento que estimula ?? GC. Ap??s a an??lise dos resultados, foram sugeridas a????es para superar as barreiras e refor??ar os elementos da cultura organizacional que estimulam a GC para a inova????o de processos em servi??os.Submitted by Sara Ribeiro (sara.ribeiro@ucb.br) on 2020-04-23T20:26:20Z No. of bitstreams: 1 HeriveltonLuisBuenoCarneiroDissertacao2019.pdf: 2292896 bytes, checksum: 284976d8bdb13d90ed1a0fef1af7213f (MD5)Approved for entry into archive by Sara Ribeiro (sara.ribeiro@ucb.br) on 2020-04-23T20:26:40Z (GMT) No. of bitstreams: 1 HeriveltonLuisBuenoCarneiroDissertacao2019.pdf: 2292896 bytes, checksum: 284976d8bdb13d90ed1a0fef1af7213f (MD5)Made available in DSpace on 2020-04-23T20:26:40Z (GMT). No. of bitstreams: 1 HeriveltonLuisBuenoCarneiroDissertacao2019.pdf: 2292896 bytes, checksum: 284976d8bdb13d90ed1a0fef1af7213f (MD5) Previous issue date: 2019-07-30application/pdfhttps://200.214.135.178:8443/jspui/retrieve/6896/HeriveltonLuisBuenoCarneiroDissertacao2019.pdf.jpgporUniversidade Cat??lica de Bras??liaPrograma Stricto Sensu em Gest??o do Conhecimento e da Tecnologia da Informa????oUCBBrasilEscola de Educa????o, Tecnologia e Comunica????oInova????oCultura organizacionalGest??o do conhecimentoKnowledge managementOrganizational cultureInnovationCNPQ::CIENCIAS SOCIAIS APLICADAS::CIENCIA DA INFORMACAOPercep????es do impacto da cultura organizacional na gest??o do conhecimento para a inova????o de processos em servi??osinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/masterThesisinfo:eu-repo/semantics/openAccessreponame:Biblioteca Digital de Teses e Dissertações da UCBinstname:Universidade Católica de Brasília (UCB)instacron:UCBTHUMBNAILHeriveltonLuisBuenoCarneiroDissertacao2019.pdf.jpgHeriveltonLuisBuenoCarneiroDissertacao2019.pdf.jpgimage/jpeg5541https://200.214.135.178:8443/jspui/bitstream/tede/2754/4/HeriveltonLuisBuenoCarneiroDissertacao2019.pdf.jpgae7666c8b42826aedcf18f82ab88017eMD54TEXTHeriveltonLuisBuenoCarneiroDissertacao2019.pdf.txtHeriveltonLuisBuenoCarneiroDissertacao2019.pdf.txttext/plain191989https://200.214.135.178:8443/jspui/bitstream/tede/2754/3/HeriveltonLuisBuenoCarneiroDissertacao2019.pdf.txta668f2b66f5d2a0aa5f67a3e8392a04bMD53LICENSElicense.txtlicense.txttext/plain; charset=utf-81905https://200.214.135.178:8443/jspui/bitstream/tede/2754/1/license.txt75558dcf859532757239878b42f1c2c7MD51ORIGINALHeriveltonLuisBuenoCarneiroDissertacao2019.pdfHeriveltonLuisBuenoCarneiroDissertacao2019.pdfapplication/pdf2292896https://200.214.135.178:8443/jspui/bitstream/tede/2754/2/HeriveltonLuisBuenoCarneiroDissertacao2019.pdf284976d8bdb13d90ed1a0fef1af7213fMD52tede/27542020-07-07 15:54:07.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 Digital de Teses e Dissertaçõeshttps://bdtd.ucb.br:8443/jspui/
dc.title.por.fl_str_mv Percep????es do impacto da cultura organizacional na gest??o do conhecimento para a inova????o de processos em servi??os
title Percep????es do impacto da cultura organizacional na gest??o do conhecimento para a inova????o de processos em servi??os
spellingShingle Percep????es do impacto da cultura organizacional na gest??o do conhecimento para a inova????o de processos em servi??os
Carneiro, Herivelton Lu??s Bueno
Inova????o
Cultura organizacional
Gest??o do conhecimento
Knowledge management
Organizational culture
Innovation
CNPQ::CIENCIAS SOCIAIS APLICADAS::CIENCIA DA INFORMACAO
title_short Percep????es do impacto da cultura organizacional na gest??o do conhecimento para a inova????o de processos em servi??os
title_full Percep????es do impacto da cultura organizacional na gest??o do conhecimento para a inova????o de processos em servi??os
title_fullStr Percep????es do impacto da cultura organizacional na gest??o do conhecimento para a inova????o de processos em servi??os
title_full_unstemmed Percep????es do impacto da cultura organizacional na gest??o do conhecimento para a inova????o de processos em servi??os
title_sort Percep????es do impacto da cultura organizacional na gest??o do conhecimento para a inova????o de processos em servi??os
author Carneiro, Herivelton Lu??s Bueno
author_facet Carneiro, Herivelton Lu??s Bueno
author_role author
dc.contributor.advisor1.fl_str_mv Streit, Rosalvo Ermes
dc.contributor.advisor1Lattes.fl_str_mv http://lattes.cnpq.br/8320780829093601
dc.contributor.authorLattes.fl_str_mv http://lattes.cnpq.br/0034831180704337
dc.contributor.author.fl_str_mv Carneiro, Herivelton Lu??s Bueno
contributor_str_mv Streit, Rosalvo Ermes
dc.subject.por.fl_str_mv Inova????o
Cultura organizacional
Gest??o do conhecimento
topic Inova????o
Cultura organizacional
Gest??o do conhecimento
Knowledge management
Organizational culture
Innovation
CNPQ::CIENCIAS SOCIAIS APLICADAS::CIENCIA DA INFORMACAO
dc.subject.eng.fl_str_mv Knowledge management
Organizational culture
Innovation
dc.subject.cnpq.fl_str_mv CNPQ::CIENCIAS SOCIAIS APLICADAS::CIENCIA DA INFORMACAO
dc.description.abstract.eng.fl_txt_mv Innovation is an important competitive differential in the context of the age of knowledge and digital transformation. Knowledge Management (KM), promotes, through the creation and sharing of ideas, a favorable environment for innovation. However, for this situation, it is necessary for the organization to have an organizational culture that fosters KM. This research identified in the literature the elements of organizational culture that impact KM for process innovation in services. After, a questionnaire was applied to verify which of these cultural elements acted as barriers or stimuli to KM in a large financial institution. The elements risk aversion, autonomy, adaptability and partially leadership, appeared as barriers to KM. Collaboration was identified as an element that stimulates KM. After analyzing the results, actions were suggested to overcome barriers and reinforce the elements of organizational culture that stimulate KM for process innovation in services.
dc.description.abstract.por.fl_txt_mv A inova????o ?? um diferencial competitivo importante no contexto da era do conhecimento e da transforma????o digital. A gest??o do conhecimento (GC), por sua vez, promove, atrav??s da cria????o e compartilhamento de ideias, um ambiente favor??vel ?? inova????o. Todavia, para essa situa????o, ?? necess??rio que a organiza????o tenha uma cultura organizacional que fomente a GC. Esta pesquisa identificou na literatura os elementos da cultura organizacional que impactam a GC para a inova????o de processos em servi??os. Posteriormente, foi aplicado um question??rio com o objetivo de verificar quais desses elementos culturais atuavam como barreiras ou est??mulos ?? GC em uma institui????o financeira de grande porte. Os elementos avers??o ao risco, autonomia, adaptabilidade e parcialmente a lideran??a, apareceram como barreiras ?? GC. J?? a colabora????o foi identificada como um elemento que estimula ?? GC. Ap??s a an??lise dos resultados, foram sugeridas a????es para superar as barreiras e refor??ar os elementos da cultura organizacional que estimulam a GC para a inova????o de processos em servi??os.
description Innovation is an important competitive differential in the context of the age of knowledge and digital transformation. Knowledge Management (KM), promotes, through the creation and sharing of ideas, a favorable environment for innovation. However, for this situation, it is necessary for the organization to have an organizational culture that fosters KM. This research identified in the literature the elements of organizational culture that impact KM for process innovation in services. After, a questionnaire was applied to verify which of these cultural elements acted as barriers or stimuli to KM in a large financial institution. The elements risk aversion, autonomy, adaptability and partially leadership, appeared as barriers to KM. Collaboration was identified as an element that stimulates KM. After analyzing the results, actions were suggested to overcome barriers and reinforce the elements of organizational culture that stimulate KM for process innovation in services.
publishDate 2019
dc.date.issued.fl_str_mv 2019-07-30
dc.date.accessioned.fl_str_mv 2020-04-23T20:26:40Z
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dc.identifier.citation.fl_str_mv CARNEIRO, Herivelton Lu??s Bueno. Percep????es do impacto da cultura organizacional na gest??o do conhecimento para a inova????o de processos em servi??os. 2019. 91 f. Disserta????o (Programa Stricto Sensu em Gest??o do Conhecimento e da Tecnologia da Informa????o) - Universidade Cat??lica de Bras??lia, Bras??lia, 2019.
dc.identifier.uri.fl_str_mv https://bdtd.ucb.br:8443/jspui/handle/tede/2754
identifier_str_mv CARNEIRO, Herivelton Lu??s Bueno. Percep????es do impacto da cultura organizacional na gest??o do conhecimento para a inova????o de processos em servi??os. 2019. 91 f. Disserta????o (Programa Stricto Sensu em Gest??o do Conhecimento e da Tecnologia da Informa????o) - Universidade Cat??lica de Bras??lia, Bras??lia, 2019.
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dc.publisher.initials.fl_str_mv UCB
dc.publisher.country.fl_str_mv Brasil
dc.publisher.department.fl_str_mv Escola de Educa????o, Tecnologia e Comunica????o
publisher.none.fl_str_mv Universidade Cat??lica de Bras??lia
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