Behavior of university students from public and private institutions in relation to the use of social networks: a comparative study

• Autor(a) principal: Chiusoli, Claudio Luiz
• Data de Publicação: 2020
• Outros Autores: Padilha, Alex Ferreira Leite, Rodrigues, Ariani Aparecida, Rodrigues, Ariéli Aparecida, Santos, Alex Junior dos
• Tipo de documento: Artigo
• Idioma: por
• Título da fonte: Revista Brasileira de Contabilidade e Gestão
• Texto Completo: https://www.revistas.udesc.br/index.php/reavi/article/view/16634
• topic: Redes Sociais; Comportamento do Consumidor; Compras On-line; E-Commerce; Social Networks; Consumer Behavior; Online Shopping; E-Commerce; Redes Sociales; Comportamiento del Consumidor; Compras en Línea

Nowadays social networks are a way of expressing themselves; few people have had them, however that ended up changing, and nowadays they have become a requirement, being used even by companies and becoming a competitive differential. The objective of the study is to analyze how social networks influence the behavior and buying attitude of university students from a public and a private institution. It was carried out by means of a bibliographic research and, regarding the methodology used, it is considered a quantitative study, by means of non- probabilistic sampling and by quotas in two higher education institutions, one public and the other private, with 100 university students. The main findings indicate that 70% of academics agree that social networks facilitate contact with the product; likewise, 70% consider it important that companies have social networks. On the other hand, 49% agree that social networks influence the time of purchase; and for 47% the stores offer sales facilities through them. Although, for 29% of academics, the security offered by social networks has only 29% approval, and only 15% believe that the quality of the product is the same as described on social networks. Finally, among the most used social networks for purchase are Whatsapp (48%), followed by Facebook (34%) and, lastly, Instagram (14%). As a contribution, it was possible to understand the behavior of academics, which is a young and more connected audience, what can help organizations create specific strategies according to the characteristics of this group.