Knowledge sharing in crisis situations: a systematic literature review

• Autor(a) principal: Mischiatti, João Augusto Wendt
• Data de Publicação: 2021
• Outros Autores: Silva, Helena de Fátima Nunes, Carvalho, Maria Gabriela Reis
• Tipo de documento: Artigo
• Idioma: por
• Título da fonte: Informação & Informação
• Texto Completo: https://ojs.uel.br/revistas/uel/index.php/informacao/article/view/44500
• topic: Knowledge management; Knowledge sharing; Literature review; Organizational knowledge; Conocimiento administrativo; Conocimiento en organizaciones; Intercambio de conocimientos; Revisión de literatura; Compartilhamento de conhecimento; Conhecimento nas organizações; Gestão do conhecimento; Revisão de literatura

Objective: To present a systematic literature review to discover how to apply knowledge sharing in crisis situations in the last four years. Methodology: Systematic Literature Review conducted by the PRISMA method, with selection of 24 scientific articles, in the period from January 2017 to May 2021.The articles were divided into eight categories: i) trust; ii) institutional memory; iii) diversity in organizations; iv) effects of the crisis on knowledge sharing; v) knowledge sharing tools; vi) techniques and strategies for knowledge sharing; and vii) barriers to knowledge sharing. Results: The results found a heterogeneity of studies as to their characteristics, but verified a predominance in the articles of knowledge sharing in times of crisis referring to techniques and strategies (45% of the total) and in tools for knowledge sharing (25% of the total). In addition, the studies highlighted the importance of using the best tools, practices and strategies for knowledge sharing in crisis situations. Conclusions: The growing importance of this topic in recent years was highlighted due to the COVID-19 pandemic, as well as the need for future studies that can identify the main knowledge sharing strategies to face crisis.